1. Team3 Job Requirements Planning-Future Staffing Needs June, 2002 Emily Lim Michael Sauer Marc Hoppichler Antonio Perales Martinez

2. 1 Organizational Chart Job Description Job Requirements Job Analysis Planning Promotion or Job Rotation Plan

3. 2 A proven organization structure will be used throughout the Planing phase. Countrymanager Baltic Headquarter USA Senior- management Regional Manager Headquarter Europe (incl. Finland, Russia. Baltic) ”CEO” Marketing + HRM + Finance + Operation ”VP” Countrymanager Finland Countrymanager Russia Regional Manager Regional Manager Facility Manager Facility Manager Facility Manager Facility Manager Contract Employees Contract Employees Contract Employees Middle Management Labour Level

4. 3 Organizational Chart Job Description Job Requirements Job Analysis Planning Promotion or Job Rotation Plan

5. 4 Job Description Headquarter Europe Country Manager Regional Manager Facility Manager Contract Employee CEO Coordinates Finland, Russia and the Baltic Countries Communicates his reports to the US Headquarters Controls and cooperates with VP and managers from different chart levels Assume the strategic movements of the organisation outside the US. Workstream Responsibilities VPs Marketing, HRM, Finance, Operations ( in European HQ with the CEO) Report to the CEO Responsible for strategic plan implementation Cooperation with CEO and functional managers

6. 5 Headquarter Europe Country Manager Regional Manager Facility Manager Contract Employee Report to the CEO Responsible for the three geographic areas: Finland, Russia, Baltic. Job Description

7. 6 Headquarter Europe Country Manager Regional Manager Facility Manager Contract Employee Responsible for site locations and openings Strategy within the different areas Marketing and public relations within the areas Reports to VPs Supervise Facility managers Connection between the functional managers and the facility managers Job Description

8. 7 Headquarter Europe Country Manager Regional Manager Facility Manager Contract Employee Day-to-day Management Organize the building up Find the most suitable locations for the facilities Find best and the most cost efficient contractors to carry out the construction work. Gives guidance to facility coordinators Supervise homogeneity of the facilities Report to the area manager Marketing and promotion Job Description

9. 8 Headquarter Europe Country Manager Regional Manager Facility Manager Contract Employee Commitment with the company Career opportunities Temporary jobs: the ever-changing economic climate and increasingly competitive global market does not enable BP to offer 'jobs for life' Possibility in developing skills: formation courses, seminars, events… Job Description

10. 9 Organizational Chart Job Description Job Requirements Job Analysis Planning Promotion or Job Rotation Plan

11. 10 Job Requirements Contract Employee Country Manager Customer-centered attitude Ability to coordinate and set priorities Time management and decision quality concerned Excellent communication skills Professional ability to interact with internal and external clients at all levels Regional Manager

12. 11 Job Requirements Contract Employee Country Manager Regional Manager Experience in direct contact with clients and negotiation of contracts Knowledge of team motivation techniques Proficiency in computer applications Very good knowledge of English and another language (Finnish, Russian, Estonian, Latvian, Lithuanian)

13. 12 Job Requirements Contract Employee Openness and Friendliness towards customers Enthusiasm to work and willingness to take responsibility Knowledge of the country’s specific language Service-oriented attitude Country Manager Regional Manager

14. 13 Organizational Chart Job Description Job Requirements Job Analysis Planning Promotion or Job Rotation Plan

15. 14 Job Analysis Planning (1) Job Analysis Scheme: Identifying duties, tasks, activities Job investigation Written report summarizing the information obtained Purpose: HR managers will use this information to develop job descriptions Job Analysis Approaches: Functional Job Analysis The position analysis questionnaire system The critical incident method Job Analysis in an changing Environment Computerized job analysis

16. 15 Job Analysis Planning (2) "Job Analysis in a Changing Environment" Finland: test market, movement to another market Dynamic environment: jobs demand rapidly change, data won't be outdated

17. 16 Organizational Chart Job Description Job Requirements Job Analysis Planning Promotion or Job Rotation Plan

18. 17 Promotion or Job rotation Promotion Better fit for organization Promote from regional  to country level Job rotation Ability to switch managers to different regions But no rotation in the sense of different functional areas

19. 18 Organizational Chart Job Description Job Requirements Job Analysis Planning Promotion or Job Rotation Plan

20. 19 Plan Year 1 Open facilities in strategic locations (4 in Finland) Management in Finland is built with the help of US staff Built company objectives and culture through training Country level managers need to be a mix of Russian, Finnish and Baltic people Test trial in Finnish market with the outsourcing model Establish communication and … structure Built brand recognition in Finland Built up a training center and establish own training programs

21. 20 Plan Year 2 - 4 coordinate the single market entries create new teams from intern sources as well as extern recruitment shift pioneering Finnish team to new markets to guide built-up phase built common communication between country/regional level of all three regions establish a brand name in the Baltic-Russian region Finland: foster growth in Finnish market smooth operating processes create a lessons-learned guide

22. 21 Plan Year 2 - 4 (continued) Russia: focus on the two big centers St. Petersburg and Moscow establish swiftly a representation expand the organizational structure with Russian Personnel trained in Finland Baltic: get feet on big cities: Tallinn, Riga and Vilnius follow a thoroughly planned entry strategy Population density in the Baltic Sea Region 1998

23. 22 Plan Year 5 - 10 improve on productivity Total Quality Management Redouble profit become large provider of hypermarket facilities Human Resource Management forces exchange between regions

24. 23 Conclution Job requirements planning: Who (BP-Centro Organization) What (Key positions) Where (Finland, expanded to Balticum + Russia) How (Job analysis, Promotion) Why (Short-term / Long-term plans)