1. Chapter 5, Section 4 Knowledge for all Housekeeping Employees

2. Housekeeping Can Help Other Departments by: Keeping the front office apprised of how cleaning will affect guests. Reporting repair needs to engineering and filling out maintenance request forms. Cleaning banquet areas and filling linen orders quickly. Providing accurate information about property amenities to guests.

3. Housekeeping Can Contribute to Safety by: Turning in the housekeeping key when leaving the property. Not loaning their housekeeping key to anyone. Keeping their key on a belt or around their waist or arm at all times. Reporting lost keys immediately to the executive housekeeper. Keeping found guest keys in a lock box or secure area until returning them to the front desk

4. What are some ways housekeeping employees can protect themselves while working? Wear gloves and safety goggles when using cleaning chemical. Never mix two chemicals together. Clearly mark all spray bottles with proper label. Do not changes spray heads. If you need to water down a chemical, do it in the storage room or in the housekeeping department not in public areas or guestrooms.

5. Housekeeping Employees Report: Stains or dirt of carpets Pets or signs of pets Cigarette burns Air conditioner stains Vomit or other problems related to sick guest Wet, stained, or damaged mattresses, furniture, or walls Missing furniture Broken lint screens Leaking valves on washing machines Low water levels in washing machines

6. What areas might contain inventory for monthly counting? Main back-up storage areas Housekeeping department’s working storerooms Floor housekeeping closets Room attendants’ carts and caddies Public area carts and caddies Laundry room

7. Section 5.4 Quiz 1.One way that housekeeping employees ca work together with engineering employees is by identifying needed repairs and filling out a _____ _____ form, if necessary. 2.To help protect themselves from cleaning chemicals, housekeeping employees should clearly mark all _____ _____ with proper labels.

8. Section 5.4 Quiz 3. True/False: Housekeeping employees should not loan their housekeeping keys to anyone other than their supervisors. 4. True/False: If housekeeping employees notice a pet or signs of a pet, they should inform their supervisors. 5. True/False: Housekeeping departments typically take inventory for linens, towels, bath mats, and washcloths every month.