Presentation on theme: "Other Types of Cleaning"— Presentation transcript:
1Other Types of Cleaning CHAPTER 10Public Area andOther Types of CleaningObjective: examining how to keep the public area clean
2Public Areas gives the first impression about the hotel includes entrances, lobbies, corridors, elevators, restrooms, health facilitiesdining areas, banquet and meeting roomsoffices, employee areas, housekeeping areascleanliness of these areas are as important as guestrooms but is less standardizedscheduling is affected by; (1) architecture, (2) lobby space allocation, (3) activities, (4) guest traffic
3Front-of-the-House Areas A) Entrancesdemand attention because they are very busy areasfrequency of cleaning depends on weather; rain or snow requires more attentionentrances should be mopped frequently throughout the dayfingerprints and smudges from the door surfaces should be removedB) Lobbiesare hub of activity that is why cleanliness is important
4scheduled for cleaning at night and early morning; 22:30 - 7:00 for the guests convenience and no interference for the employeessome of the daytime tasks are; emptying ashtrays and sand urns, vacuuming/sweeping floors and straightening furnituresome of the weekly tasks are; polishing wooden furniture, cleaning window sills, dusting the high and hard-to-reach areasC) Front Deskcleaning should be scheduled during off-peak hoursinclude vacuuming and emptying wastebaskets and ashtraysfingerprints, smudges, shoe marks should be removed
5D) Corridors E) Elevators a big part of it involves dealing with the floor which should be vacuumed at least once a daycarpet shampooing is scheduled on project basis, and done in off-seasoncleaning includes taking care of the baseboards, guestroom doors, finger tips, air vents and sprinklers, emergency exit lights, ice and vending machine areasE) Elevatorsrequires frequent cleaning because of their volume of usetime to clean them is at night or early morningproblem areas are: sides near the floor, hand railings, elevator controls, inside the door, floor carpets.
6F) Public Restroomsthe goal is to maintain a sanitary, safe and attractive atmosphereshould be cleaned twice a day, minimum. In addition, “touch up - every one or two hours” cleaning is also possibleapply the disinfectants for the toilets before any other tasks, empty ashtrays, clean the washbasins, check the drain traps, wipe and polish the fixtures, wipe the mirrors, clean the toilet, wipe and polish the handles, clean the walls, restock supplies, sweep and mop the floorpay special attention to the door locks and paper dispensers to remove fingerprints
7G) Swimming Pool Areas & Exercise Rooms cleaning tasks can be shared with the engineering & maintenance departmenthousekeeping’s responsibilities are; collecting wet towels, restocking towels, emptying trash and ashtrays, cleaning wall areas, sweeping and mopping hard floor surfaces, washing window and glass areas, straightening lounge furniture.
8H) Dining Roomscleanliness is important for image, safety and sanitation reasonsduring operation, dining room staff is responsible for appearance, includes cleaning tables, linens, attending to on-the-spot spills, light vacuuming, or sweeping.housekeeping is responsible for more complicated cleaning nightly, weekly or monthly, includes vacuuming the carpets (performed at night to avoid disturbing the guests), cleaning phones and hostess station, dusting and polishing furniture, cleaning the light fixtures and window sills.
9I) Banquet and Meeting Rooms banquet or convention service staff is responsible for the cleaningshould be cleaned immediately after a function ( to easily remove stains and avoid unappetizing the passing guests with the bad appearance of the banquet because of the previous night’s festivities).housekeeping is responsible for cleaning chairs, tables, furniture, wall and floor areas / removing food items / removing food particles and stains from furnitures.special cleaning tasks require outside contractors in case of high ceilings and chandeliers.
10Back-of-the-House Areas A) Administration Officesimportant areas because interaction with clients, vendors, business associates and prospective employees is possiblehousekeeping is responsible for dusting, emptying wastebaskets, spot-cleaning wall areas, sweeping and vacuuming carpets on a nightly basis.other tasks like washing windows are scheduled on a weekly or monthly basis.room attendants should avoid moving any papers
11B) Employee Areas C) Housekeeping Areas deserve the same quality of cleaning as the front-of-the-house areas, in order to gain respect and loyalty of the employeesheavy-duty cleaning tasks rests with HK; including service corridors and elevators, employee dining areas, employee washrooms, loading docks and storage areas, may include kitchen - maintaining floor, wall and ceiling surfaces.C) Housekeeping Areasinclude the housekeeping office, laundry and linen room.
12in the laundry, special care must be taken to keep exterior of the surfaces of machines clean to prevent resoiling of linenall shelves must be dusted periodically