1. The Benefits of Customer Care to the Business, Staff & Customers Creating a Culture of Customer Care H1F0 34

2. Student Activity A Customer Care Strategy has benefits for an Organisation, their Staff and their Customers. Working in small groups, you will be given one of the 3 areas highlighted above. Using flip chart paper, you should identify as many benefits for that area as possible. You have 5 minutes, be prepared to feedback to the rest of the group.

3. Benefits to the Business Customer Loyalty and Goodwill generated Increased Sales & Profits Staying ahead of the Competition Good Internal & External Relationships Increased Productivity

4. Benefits to the Staff Job Satisfaction Less Stress High Morale Job Security

5. Benefits to the Customer Pleasant Experience Helpful, Interested Staff Respect and Recognition Customer Needs Met