Presentation on theme: "Observations of care “The most important practical lesson"— Presentation transcript:
1 Observations of care “The most important practical lesson that can be given to nurses is toteach them what to observe – how toobserve – what symptoms indicateImprovement – what the reversewhich are of importance – which arenone – which are the evidence ofneglect – and what kind of neglect”(Nightingale 1866)
2 Observation of careInformation is that which an individual perceives as significant.Sanger 1985
3 Principles of observation of care Open processAll those involved have full access at all times to information collectedConstructive feedbackCollaborative action planning
4 Undertaking observations Observations last for minutesIf you see any unsafe care/practice, you will need to interveneYou record everything you observe; your written record is available to staff if they wish to read it
5 Benefits of observation of care To service userspossible areas of improvement are highlightednew ways of working are identified.To teams/organisations:good practice is identified and acknowledgedexperience of receiving feedback, action planning, problem solving and developing strategies to improve practicesystems redesigned to meet needs of patients.