Presentation on theme: "Observations of care “The most important practical lesson"— Presentation transcript:
1Observations of care “The most important practical lesson that can be given to nurses is toteach them what to observe – how toobserve – what symptoms indicateImprovement – what the reversewhich are of importance – which arenone – which are the evidence ofneglect – and what kind of neglect”(Nightingale 1866)
2Observation of careInformation is that which an individual perceives as significant.Sanger 1985
3Principles of observation of care Open processAll those involved have full access at all times to information collectedConstructive feedbackCollaborative action planning
4Undertaking observations Observations last for minutesIf you see any unsafe care/practice, you will need to interveneYou record everything you observe; your written record is available to staff if they wish to read it
5Benefits of observation of care To service userspossible areas of improvement are highlightednew ways of working are identified.To teams/organisations:good practice is identified and acknowledgedexperience of receiving feedback, action planning, problem solving and developing strategies to improve practicesystems redesigned to meet needs of patients.