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How can monitoring & evaluating improve customer service for the staff, the zoo and the customer M3 & D2.

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Presentation on theme: "How can monitoring & evaluating improve customer service for the staff, the zoo and the customer M3 & D2."— Presentation transcript:

1 How can monitoring & evaluating improve customer service for the staff, the zoo and the customer M3 & D2

2 M3 – Explaining how monitoring & evaluating improve customer service for the staff, the zoo and the customer D2 – Analysing how monitoring & evaluating improve customer service for the staff, the zoo and the customer

3 Improvements for Employees M3

4 Will work harder Lower staff turnover More experienced staff Less training Further improvements / Bonuses??? Summer staff return year on year Better atmosphere Feel valued – as they can fill in their comments in a book Will feel motivated - This can lead to staff taking on responsibilities Increases sales If Zoo staff are looked after…..

5 Will work harder Lower staff turnover More experienced staff Less training Further improvements / Bonuses??? Summer staff return year on year Better atmosphere Feel valued – as they can fill in their comments in a book Will feel motivated - This can lead to staff taking on responsibilities Increases sales If Zoo staff are looked after….. Will be interested in their job and feel less stressed Will feel respected Generates good teamwork / rely on each other Will gain JOB SATISFACTION Will learn new skills / promotion? ?? The Zoo MUST comply with Health and Safety Laws Think of REAL examples and add these into your work!!!

6 Improvements for Chester Zoo M3

7 The Zoo gains a good reputation Animals better cared for More money to invest Staff work harder if they are happy Fewer complaints from customers By improving service this means…..

8 The Zoo gains a good reputation More money to invest Animals better cared for Staff work harder if they are happy Fewer complaints from customers By improving service this means….. Increases sales – new customers / more repeat customers Can rely on GOOD WILL Predict sales / plan budgets / expand New Exhibits??? Less staff issues to deal with Jobs are more secure Think of REAL examples and add these into your work!!!

9 M3 Improvements for the Customer Complete this work and you have achieved M3

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