1. Ty Warren tywarren@aol.com The Winning Moves

2. What generates productivity and management success? The Winning Moves

3. The Research Shows 1. 75% of business success is based upon interpersonal relationships: The ability to move people without retribution; to create committed employees rather than compliant ones.

4. The Research Shows 2. Up to 45% of human productivity is gained or lost on the basis of positive or negative relationships. * Workplace productivity is almost equally based on task competency and communication skills. Based on a survey of 16,222 workers and leaders.

5. The Research Shows Conclusion: Mutually satisfying relationships provide the backbone for effective leadership in the 21 st century. Peter Drucker, Management Challenges for the 21 st Century. This necessarily requires a shift in content for leadership classes.

6. Winning Moves 10 WINNING MOVES that make you a better leader and help your employees reach their peak personal performance!

7. Winning Moves Pragmatic Principle #1: The foundation for success is forming relationships. Build them, nurture them, or end them.

8. Leadership=Relationships PEOPLE 1. Which relationships need to be nurtured? 2. Which relationships need to be initiated? 3. Which relationships need to be repaired? 4. Which relationships need to be severed or redefined?

9. Winning Moves Pragmatic Principle #2: The Theory of Self Definition is evident every day!

10. Winning Moves Pragmatic Principle #3: The Communication Model is WRONG!

11. Circles of Influence Messenger Receiver Channel Receiver Feedback Loop

12. Listening Model Learn their knowledge Interruptions not allowed Summarize what you think they said Talk about possible actions Enthusiasm adds to YOUR credibility Nod to provide positive feedback

13. Listening Model Learn their knowledge Interruptions not allowed Summarize what you think they said Talk about possible actions Enthusiasm adds to YOUR credibility Nod to provide positive feedback

14. Winning Moves General Principle #4: High context communication achieves better results

15. Communication High context versus low context communication Filter systems Words as code Get more loans (direction) Lawyer (motive) Tell me! (communication style) Reorganization (personal impact)

16. Winning Moves General Principle #5: Mentoring is better than doing it yourself.

17. Mentoring Employees Teach problem solving What caused the problem? (issues) What can we do about the problem now? (prescription) What can we do to prevent this problem from happening again? (commitment)

18. Winning Moves Pragmatic Principle #6: Anticipate and answer questions even if not asked.

19. Anticipate and Answer Questions Answer six questions: What is My Job ? How Am I Doing ? Does Anyone Care ? What Is Our Mission/ Function? How Are We Doing ? How Can I Help ?

20. Winning Moves Pragmatic Principle #7: Expressing employee value moves employees from compliant to committed.

21. Communicating Employee Value Good job versus specific value A Day in the Park

22. Winning Moves Pragmatic Principle #8: Truth and harmony cannot co-exist, at least not at first! TRUST the TRUTH! They aim to please

23. Winning Moves Pragmatic Principle #9: YOU ARE THE MESSAGE

24. Welcome to “Flow” Challenge Capability Flow “Grudge Work”

25. Winning Moves Pragmatic Principle #10: Leadership is your vocation. Ric Cardy

26. The Winning Moves THANK YOU! Ty Warren Tywarren@aol.com 205-999-8940