5Leaders must… Set organization direction Create the organization culture through personal discipline, respect for others, and following a personal development planBe held accountableModel and demonstrate behaviors they expectEstablish and drive clearly defined standards of performancePractice discipline and restraintCoach and mentor; train and develop others
6Focus on Goals Clear, actionable, measurable and specific goals Unanimous focusCommon goalsMeasurementBenchmarking
7Clearly defined roles for sub groups Job descriptionsPerformance assessmentsClearly defined expectationsSet clear standards
8Shared resources Hard resources Soft resources Build Partnerships People are a resourceIdeasExperiencesBuild PartnershipsCommon access to resources
9Frequent and Effective Communication Who; What; When; Where; HowMeetings with planned agendasClear and concise communicationKeep it simple; meaningful; deliberate and plannedBuild interpersonal communication skills
10Consistent, united and enthusiastic effort Set standardsFocus on the goalCommunicate the strategyCommunicate the benefitEncourage, inspire and motivateReward and recognitionShare success storiesBuild a win win cultureTake time to build relationship on and off the jobCareer planning
11Periodic and temporary suppression of the ego Leaders don’t have all the answersShut up! Listen, Listen and listen some moreSeek personal developmentLearn from othersFailure is not fatalForgiveness
12Measure, assess, and face reality Employee surveysCustomer surveysFeedbackFocus groupsRound tablesBenchmark
13Build a solid foundation…. Recruit and hire the right peopleEnforce fair and equitable employment practicesShare the organization visionHelp employees to achieve their goalsBuild an eager wantbPromote from within when possibleEstablish a talent pipeline
1412 critical management variables that drive all outcomes from the employee’s point of view….. I know what is expected of me at work.I have the materials and equipment I need to do my work right.At work, I have the opportunity to do what I do best every day.In the last seven days, I have received recognition or praise for doing good work.My supervisor, or someone at work, seems to care about me as a person.
1512 critical management variables that drive all outcomes from the employee’s point of view….. 6. There is someone at work who encourages my development.At work, my opinions seem to count.8. The mission or purpose of my company makes me feel my job is important.9. My associates or fellow employees are committed to doing quality work.10. I have a best friend at work.11. In the last six months, someone at work has talked to me about my progress.12. This last year, I have had opportunities at work to learn and grow.
16The most powerful variables are: My supervisor or someone at work, seems to care about me as a personAt work, I have the opportunity to do what I do best every dayIn the last seven days, I have received recognition or praise for doing good work.BOTTOM LINE ….We need caring Leaders!We need caring Managers!
17It takes a leader to raise up a leader... “He followed his mentor everywhere he went, even where everyone else feared to tread. Why?Because it takes a leader to raise up a leader. And in the end, he was able to take the people even where his mentor was unable to go.”
18Challenges of Human Resources Management Starts With the LeaderAndEnds with the Accountability of theLeader…..