1. Defining Organisation Behaviour Stephen P. Robbins & V.G. Kondalkar Meenakshi Upadhyay, Academician,UDCJ

2. Organization A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals. Meenakshi Upadhyay, Academician,UDCJ

3. Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behaviour within organisations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. Meenakshi Upadhyay, Academician,UDCJ

4. How individuals differ? In relation to their work they differ in the following respects: Intrinsic rewards: Intrinsic awards are related to recognition that a worker gets in an organisation. It is related to inner satisfaction of a person & not related to material wants It is related to change in right direction of human behaviour, which is permanent and long lasting Meenakshi Upadhyay, Academician,UDCJ

5. Extrinsic rewards: are related to increased monetary compensation Monetary rewards prevent motivational level to come down however it does not help to increase Workers differ in this respect and hence there is difference of behaviour of workers in a particular situation, though the situation may be the same Meenakshi Upadhyay, Academician,UDCJ

6. Compensation: Some workers would appreciate the mega work the management is doing in running the organisation and be satisfied with the reward or the compensation they are getting while others may be unhappy and resort to grievance Meenakshi Upadhyay, Academician,UDCJ

7. Personal factors affecting productivity, job satisfaction, absenteeism & turnover Biological factors: Physical attributes, age, gender, marital status, number of dependants, ability, tenure/experience, religion Emotional intelligence Learned characteristics- Personality, perception, attitude, values Meenakshi Upadhyay, Academician,UDCJ

8. Ability Ability is the individual's capacity to perform various tasks in a job Intellectual ability: It is an ability of a person to do mental activities. Higher IQ is not necessary to perform the job successfully. Physical ability: It refers to physical strength factors, body coordination, balance and stamina Meenakshi Upadhyay, Academician,UDCJ

9. Emotional Intelligence Studies have revealed that that EQ is now considered as greater predictor of success than IQ In 1990, Salovey and Mayer coined the term ‘Emotional Intelligence’. They described emotional intelligence “as a form of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action ” Meenakshi Upadhyay, Academician,UDCJ

10. Personality It is a sum total of ways in which an individual reacts and interacts with others. It is affected by : Environment: The sum of all external conditions affecting the life, development and survival of an organism Heredity: the sum of the qualities and potentialities genetically derived from one's ancestors or parents. Meenakshi Upadhyay, Academician,UDCJ

11. Attitude :a complex mental state involving beliefs and feelings and values and dispositions to act in certain ways Values :the ideals, customs, institutions, etc., of a society toward which the people of the group have an affective regard Meenakshi Upadhyay, Academician,UDCJ

12. Developing an Organizational Behaviour model Objective of model development is to understand human behaviour, predict and control the same. Development of OB model involves studying individual, group, organisational structure and systems that should be finely interwoven Study of OB relates to studying individual behaviour, group behaviour and various organisation systems (independent variables) Meenakshi Upadhyay, Academician,UDCJ

13. Health of an organisation can be fairly judged by the absenteeism and employee turnover Thus we see that productivity,job satisfaction, employee turnover, absenteeism, job stress and individual dissent and innovation as additional variables (dependant) Meenakshi Upadhyay, Academician,UDCJ

14. Role of a manager/editor Individual behaviour is very complicated. An individual behaves differently in various situations It is necessary for a manager /editor to identify “needs” of the individual and evolve such strategies that satisfy them Based upon knowledge, skill and experience he should be able to predict individual behaviour Meenakshi Upadhyay, Academician,UDCJ