1. © Concorde Career Colleges, Inc.1 Communicating on the Job Career Services

2. © Concorde Career Colleges, Inc.2 Objective Understand the importance of developing good business manners

3. © Concorde Career Colleges, Inc.3 Communicating on the Job Technical skills are not sufficient to ensure a successful career. The skills may get you a job, but a career is a progression of experience and higher skills that require human relation skills and building a reputation for being a professional.

4. © Concorde Career Colleges, Inc.4 Manage Your Time Professional Committed to doing a good job –Work hard –Progress at your skills Effectiveness –Manage multiple tasks –Meet timelines –Determine priorities

5. © Concorde Career Colleges, Inc.5 Time Management Behaviors Show up on time –Arriving late disrupts co-workers and patient schedules Give yourself extra time for the unexpected –Traffic, day care, sick child, long lines at restaurant or gas station

6. © Concorde Career Colleges, Inc.6 Time Mgmt (cont) Plan –Schedule projects in steps –Identify barriers for getting to work on time –Write lists –Place items in a “home” –Cluster errands –Get things you don’t like doing, done 1 st –Do things as they come in

7. © Concorde Career Colleges, Inc.7 Time Mgmt (cont) Delegate Say No & Prioritize –Balance family, work, and school –Fun doesn’t get equal time. Make it a reward for completing everything else Believe that you are in control

8. © Concorde Career Colleges, Inc.8 Backup Plan How do you handle emergencies? Get agreement from others involved that they will be your backup Complete form

9. © Concorde Career Colleges, Inc.9 Active Listening Maintain eye contact Attentive Did not interrupt Too appropriate notes Paraphrase or reflect back Ask questions

10. © Concorde Career Colleges, Inc.10 Body Language Smile or frown Eye contact: wide eyed, wandering Raised eyebrows Arms crossed over chest, at side, behind back Leaning back or forward Gestures

11. © Concorde Career Colleges, Inc.11 Show Respect to Others Be courteous Maintain professionalism Acknowledge the other person Don’t interrupt Show interest Guard Privacy Avoid gossip Remain calm

12. © Concorde Career Colleges, Inc.12 Respect Your Boss & his/her Position Choose the right place Choose the right time Allow silence or the time for his/her to reflect & get back with you Avoid negative talk to others about him/her Follow chain of command

13. © Concorde Career Colleges, Inc.13 Assessment Complete Backup Plan Form

14. © Concorde Career Colleges, Inc.14 Summary Communication is key to a successful career.