2 Why is it Difficult to Listen to Listen to Others at Times? Distractions are everywherePeople may talk too longDisinterest in the conversationThinking of what you’ll say next in response to the current speaker
3 How do you know someone is not interested in what you had to say How do you know someone is not interested in what you had to say? What was their body language?TheyAvoid eye contactLean away from the speakerLook distractedDo other things while the speaker is talking
5 Effective Communication Skills “Listening Well & Sending Clear Messages: Look at the speaker & pay attention to what he/she is sayingBe respectful of differences of opinion - keep an open mindAcknowledge what the speaker is saying by nodding, eye contact, etc..Ask questions if you don’t understand
6 Open Mind It is important to listen with an open mind!! Be willing to listen, not judge & see others viewpoints…
7 Unclear MessagesA person may receive an unclear message due to the following reasons:We are thinking of other things while speakingWe may not provide enough detailWe may not stick to the pointVerbal & Non-Verbal behavior does not matchWe don’t pay attention to the listener
8 Sending Clear Messages Make sure verbal & nonverbal messages matchSpeak clearly & stick to the pointBe sure your message is received as you intend it to be
9 What is the Purpose of Effective Communication? To Understand & be Understood, to learn and or share information & experiences!