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Communication Sending & Receiving Messages. Why is it Difficult to Listen to Listen to Others at Times?  Distractions are everywhere  People may talk.

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Presentation on theme: "Communication Sending & Receiving Messages. Why is it Difficult to Listen to Listen to Others at Times?  Distractions are everywhere  People may talk."— Presentation transcript:

1 Communication Sending & Receiving Messages

2 Why is it Difficult to Listen to Listen to Others at Times?  Distractions are everywhere  People may talk too long  Disinterest in the conversation  Thinking of what you’ll say next in response to the current speaker

3 How do you know someone is not interested in what you had to say? What was their body language? They They  Avoid eye contact  Lean away from the speaker  Look distracted  Do other things while the speaker is talking

4 Selective Listening  Hearing what we want to hear

5 Effective Communication Skills “Listening Well & Sending Clear Messages:  Look at the speaker & pay attention to what he/she is saying  Be respectful of differences of opinion - keep an open mind  Acknowledge what the speaker is saying by nodding, eye contact, etc..  Ask questions if you don’t understand

6 Open Mind It is important to listen with an open mind!! Be willing to listen, not judge & see others viewpoints…

7 Unclear Messages A person may receive an unclear message due to the following reasons: 1.We are thinking of other things while speaking 2.We may not provide enough detail 3.We may not stick to the point 4.Verbal & Non-Verbal behavior does not match 5.We don’t pay attention to the listener

8 Sending Clear Messages  Make sure verbal & nonverbal messages match  Speak clearly & stick to the point  Be sure your message is received as you intend it to be

9 What is the Purpose of Effective Communication? To Understand & be Understood, to learn and or share information & experiences!


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