1. Sending & Receiving Messages
Communication
Sending & Receiving Messages

2. Why is it Difficult to Listen to Listen to Others at Times?
Distractions are everywhere
People may talk too long
Disinterest in the conversation
Thinking of what you’ll say next in response to the current speaker

3. How do you know someone is not interested in what you had to say
How do you know someone is not interested in what you had to say? What was their body language?
They
Avoid eye contact
Lean away from the speaker
Look distracted
Do other things while the speaker is talking

4. Selective Listening
Hearing what we want to hear

5. Effective Communication Skills “Listening Well & Sending Clear Messages:
Look at the speaker & pay attention to what he/she is saying
Be respectful of differences of opinion - keep an open mind
Acknowledge what the speaker is saying by nodding, eye contact, etc..
Ask questions if you don’t understand

6. Open Mind It is important to listen with an open mind!!
Be willing to listen, not judge & see others viewpoints…

7. Unclear Messages
A person may receive an unclear message due to the following reasons:
We are thinking of other things while speaking
We may not provide enough detail
We may not stick to the point
Verbal & Non-Verbal behavior does not match
We don’t pay attention to the listener

8. Sending Clear Messages
Make sure verbal & nonverbal messages match
Speak clearly & stick to the point
Be sure your message is received as you intend it to be

9. What is the Purpose of Effective Communication?
To Understand & be Understood, to learn and or share information & experiences!