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Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

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Presentation on theme: "Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?"— Presentation transcript:

1 Active Listening Techniques

2 Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

3 What is active listening? Active listening involves: communicating verbally and nonverbally practicing uninterrupted listening restating the message observing the senders nonverbal signals

4 Why practice active listening? Helps us understand others better Show others we respect them Allows us to receive accurate messages Enables us to respond appropriately

5 How to practice active listening Physical environment Attending posture: SOLER Listening skills Questioning skills

6 Physical environment Ensure privacy Minimize interruptions Eliminate barriers

7 Attending posture Nonverbal skill = SOLER S= squarely face person O= use open posture L= lean toward the person E= use eye contact R= relax, keep it natural According to Gerald Egan, author of the supplement you read from the Skilled Helper: A Problem-Management Approach to Helping

8 Listening skills Reflective statements get at the real meaning Nonverbal and verbal cues often conflict! Recognize nonverbal posture: Its the real thing! bored closed overwhelmed

9 Questions skills Ask questions…not too many Avoid why questions Ask open-end questions

10 Summary of Presentation What is active listening? Why do we practice it? How do we practice it?


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