Attending posture Nonverbal skill = SOLER S= squarely face person O= use open posture L= lean toward the person E= use eye contact R= relax, keep it natural According to Gerald Egan, author of the supplement you read from the Skilled Helper: A Problem-Management Approach to Helping
Listening skills Reflective statements get at the real meaning Nonverbal and verbal cues often conflict! Recognize nonverbal posture: Its the real thing! bored closed overwhelmed
Questions skills Ask questions…not too many Avoid why questions Ask open-end questions
Summary of Presentation What is active listening? Why do we practice it? How do we practice it?