1. Interview Skills Workshop Tips on how to make it a success! Career Development and Experiential Learning © 2009 www.mun.ca/cdel

2. A Job Interview Is… An opportunity to meet face to face To discuss your qualifications To assess your ability and skills To demonstrate your skills and personality To sell yourself www.mun.ca/cdel

3. The Keys to a Successful Interview Convey a positive attitude Show enthusiasm Beware of non-verbal communication Keep eye contact with interviewer Pay attention to physical appearance Be knowledgeable of the company Don’t talk yourself out of a job Don’t keep the interviewer waiting www.mun.ca/cdel

4. Be Prepared: Have extra resumes on hand. Have references on hand if not attached to resume. Conduct background research on organization. Remain calm when faced with periods of silence Silence is not always bad but don’t wait to long. Know your resume Reread it before going into an interview. The Keys to a Successful Interview www.mun.ca/cdel

5. Arrive early 10-15 minutes early. Remain calm and collected Listen attentively Show confidence The Keys to a Successful Interview www.mun.ca/cdel

6. Assess your career path Research company and position you are seeking Find out what type of interview it is Develop list of potential questions and responses Confirm date, time and location Pre-Interview Stage www.mun.ca/cdel

7. Appropriate dress Create a good first impression Ensure that you understand the question Be yourself Maintain eye contact with the interviewer(s) Appear confident Listen carefully to the questions Interview Stage www.mun.ca/cdel

8. Bring extra copies of resume and references If you have a career portfolio, bring it Ask questions What is the organization's plan for the next five years? What kind of work can I expect to be doing the first year? How much assistance is made available in developing career goals? What are the opportunities for advancement? Thank them and shake hands Ask for business card Interview Stage www.mun.ca/cdel

9. Recap interview Request feedback from interviewer Send thank-you letter or email Follow-up within 24 hours Express gratitude for the employer’s time Highlight qualifications Restate your interest in the company/career area Communicate enthusiasm to have met with them Post-Interview Stage www.mun.ca/cdel

10. 4 Types of Interviews Case Interview Behavior Based Interview Telephone Interview Videoconference Interview www.mun.ca/cdel

11. Case Interview Used to assess logical thinking and problem solving skills Geared around solving problems on the spot Classic business cases are used to test analytic ability, logical thought process, creativity, and comfort with quantitative analysis Example of a Project Case: You are consulting for a major Canadian airline. Every year, they make more sales and every year, they lose more money. What could be causing this? www.mun.ca/cdel

12. Behavior Based Interview Designed to determine if a candidate possesses certain key competencies. Use specific examples from work history, education and extracurricular activities to demonstrate the skill the interviewer is assessing Example: Describe the system you use for keeping track of multiple projects. How do you track your progress so that you can meet deadlines? How do you stay focused? (commitment to task) www.mun.ca/cdel

13. Situational Interview Designed to assess your critical thinking, problem solving, and planning abilities What would you if… Often in the form of a scenario Example: You are approached by a member of the media to give your opinion about an issue just discussed at a press conference hosted by your department? What do you do?

14. Behavioral/Situational Behavioral (Past Experience) Situation Describe a situation you encountered Task Describe task(s) you completed Action Describe the action you took Result What was the result? Situational (What would you do if) Situation Describe a potential situation Task Describe tasks you would complete Action Describe the action you would take Result What would be the potential result?

15. Telephone Interview Sound friendly, confident and calm Thank the interviewer for the call Collect your thoughts Smile Get company information Tip: Dress up as if you’re meeting face-to- face www.mun.ca/cdel

16. Videoconference Interview Dress professionally – they can see you Speak slowly Prepare for silence due to a 5 sec audio delay Be aware of extra movements and noises Be patient – sounds may be distorted Speak up and project your voice Relax and smile www.mun.ca/cdel

17. Common Interview Mistakes (Based on feedback from recruiters) Lack of preparation Inappropriate appearance Failure to ask questions Poor attitude Exaggerating or being deceitful Poor non-verbal communication Over or under answering questions www.mun.ca/cdel

18. Websites http://www.quintcareers.com/sample_behavioral.html http://www.mun.ca/cdel (>Students>Career Tips) http://interview.monster.ca/ http://www.jobpostings.ca/resource.cfm?id=16 www.mun.ca/cdel

19. Important Service We do mock interviews! Your only cost is time! Setup yours today by calling 737-2033! Don’t let the interview cost you! www.mun.ca/cdel

20. For additional help, please visit us at Career Development & Experiential Learning University Centre, UC-4002 (709) 864-2033 cdel@mun.ca Thank You! www.mun.ca/cdel