1. Manjot Lidder, Randy Johal, & Jasraj Bath

2. You will learn how to: Describe how different management styles can influence employee productivity Explain the importance of ethical behavior with respect to employees, the environment, and communities Demonstrate business teamwork skills needed to carry out projects and solve problems Explain how information and communication technology affects the functions of a business and how it affects employability at various skill levels What You Will Learn From This Chapter?

3. Managers are people who get things done by directing individuals and teams. A management tries to achieve a company’s goals by deciding how best to use the business’s human, financial, and material resources. Planning Planning is the process of setting realistic goals for a business with both short-term and long-term and deciding how best to achieve them. Organizing Organizing is arranging people and tasks to carry out the business’s plans. All the departments within a company has its own manager, who is responsible for organizing the department. How Management Functions

4. Upper Management: Sets long-term company goals, such as developing new products, entering new markets, and selling off part of the business. Middle Management: Interprets plans from upper management and puts them into action. Job titles include plant manager and regional manager. Lower-level Management: Implements plans from above. Job titles include team leader, foreperson, or assistant manager. Three Levels of Management

5. Managers are leading when they focus employees on achieving objectives and motivate their staff to accomplish these objects. Leading Motivating Motivation affects how you work at work whether you work hard or slack at work. Communicating Leading others means letting them know what needs to be done which is communicating. A good leader communicates to direct and cooperate with their workers.

6. Many progressive businesses allow employees to direct in the training, promotion, and dismissal of other employees in their department. Encouraging Participation Controlling Controlling is the method managers use to increase, maintain, or decrease the resources they are allocated. Controlling includes employee discipline, performance appraisals, and budgeting.

7. A manger’s ability to plan, organize, lead, and control is one of the most important skills he or she can possess. Managing Resources Purchasing The purchasing manager negotiates deals for the supply and delivery of raw materials, equipment supplies, and goods for resale. Production Production mangers ensure that their business makes the things it is suppose to make. Marketing and Distribution Marketing and distribution mangers try to ensure that what the company produces gets sold.

8. Research and development departments create new products or services, or come up with new and better ways to produce the same product or service. Finance The comptroller, or manager of the financial department, is often an accountant. Research and Development

9. All leaders have different styles. The style depends on the manager’s personality and on the situation. Autocratic Leadership The autocratic leader takes control of the situation. He or she doesn’t allow employees to participate in decision making. Laissez-faire Leadership The laissez-faire leadership leaves employees alone to do their job. This appropriate when employees are mature and have years of experience, but the employees need direction, guidance, and motivation.. Democratic Leadership The democratic leader provides opportunities for employees to contribute to the decision-making process. Employees provide input, information, and creativity tot the department’s goals. This leadership style encourages staff, recognizes achievement, and increases team spirit and morale. Leadership Styles

10. The people in the business that make decisions about ethical behavior are the managers. Management and Employees Ethics are important at all levels of a corporation. Managers need to lead y example-to be ethical role models. Managers need to provide fair pay, reasonable hours, vacations, interesting work, and need to treat their employees ethically. Management and The Environment In their homes, most people participate in environmentally friendly practices, such as recycling. But these practices also need to be used in business. Companies need to consider the impact of their decisions on the environment and minimize environmental damage. Management and The Community Management makes daily ethical decisions that impact the local community. Ethical Behavior and Management

11. Advantages: improves creativity, more ideas, more information, improved decision making, especially when no expert is available, greater commitment to the decision, higher motivation, improved employee discipline, improved moral, shared risk. Disadvantages: one group member may do less or no work and coast on the efforts of other, takes more time, costs more, a group may produce a great idea, but with no one taking responsibility for implementing it, it may never get done, personality conflicts may occur among group members, it can be difficult to get everyone ready to work together at the same time, some group members may arrive un prepared Advantages and Disadvantages of Teamwork

12. Committee – Is made of people from different areas who do ongoing work a specific task. Task Force – Is established to accomplish a specific task, after which it is disbanded. Cross-Functional team – has members from different functional areas. Self Managed work team – has no official leader. These teams manage their own hiring, training, developing, and scheduling. Virtual team – works together across long distances through computer communication instead of face-to-face meetings. Informal team – is not put together by management but forms naturally. Types of Teams

13. A team is a group of people with different skills. Teamwork is the ability of people to work together for a common goal. Types of Teams There are many types of teams used in businesses. The type of team depends on the purpose and the duration of the group. Companies establish teams because of their advantages, but there are disadvantages as well. Being aware of these disadvantages can help each team member avoid bad team habits and can help the team achieve the best possible results. Teamwork in Companies