1. TAY KUI FANG101751 WEE WEI KHANG103480 CHEAH SENG AIK104929 CHOI EE JUNN105794 CHIN LI YI106189 PIM3143 E-MARKETING

3. We are an online network that assist you in making your dining easier. We are also known as a “virtual restaurant” where you undergo the process you normally did at a restaurant except the process of eating. We started our online service in year 2009 and we are new to the e-market but the response from the consumers has been quite convincing.

4. Foodhouse offers you online restaurant reservation where consumer can fully utilise our service through our network in making reservation for restaurant, table seating and also the menu to be served. Foodhouse offers a convenient service where consumer just need to undergo the process which was traditionally took place at the restaurant itself which needs more effort from consumer.

5. - CONVENIENT Consumers can just make restaurant reservation virtually with just a click of button anytime and anywhere. - SECURITY Our customers personal information which is being submitted to us is keep private and confidentially under our own policy.

6. - FLEXIBILITY We offers our customers flexibility in service where they can flexibly chose the restaurants they desired with the seating that suits them best. Our customers are given the privilege to chose the type of serving and the food they want such as Package Menu or Ala-Carte Menu.

7. - EASY ACCESS Our customers can get to us at the customers best time instead of our time. Our service network is made available 24/7 where customers can logged in to their account without any barrier.

8. - OUR CUSTOMERS IS MADE FIRST PRIORITY Our customers are given the priority especially when it comes to reservation queue, table seating preference and the serving speed for dining. Our customers enjoy the best service which is being served by those listed restaurants in our partners network.

9. - UPDATED INFORMATION Our customers will be keep updated with latest information, menu, events, Foodhouse members promotion, outing and etc. Our network enable transparency between our customers and Foodhouse in terms of all things that taking place in our virtual restaurant.

10. - BEST OFFER Foodhouse members will enjoy price discount for a dining at the listed restaurants in our network which is exclusive and is lower than the actual price. Our customers will receive annual catalogue/ booklet from Foodhouse and year end gift as a bonus for the customers loyalty.

11. - OUR CUSTOMERS WILL BE RECOGNISED Foodhouse members will be recognise through the network for their loyalty. Top customers will enjoy the incentives from us through the listed restaurants in our network.

12. - FOODHOUSE MEMBERSHIP E-CARD This card is specially present to all Foodhouse members as an identity being a Foodhouse members. The Foodhouse e-card can be used and be presented to the reserved restaurant prior to dining as well as when enjoying special offer.

14. - Customers can use us anytime and anywhere because of our online website that is operating 24/7. - Foodhouse online service plays important role when our members is busy and in rush where they can make advance reservation for a dining at the desired restaurants without any weary of last minute booking which might lead to disappointment due to fullhouse or restaurant close.

15. - UNIQUENESS Foodhouse treats our customers importantly where we strong recognise our customers loyalty with presentation of e-CARD, Special offer and unbelievable bonus. Although Foodhouse is an online virtual restaurant, we provide our customers a unique experience where they can feel our existence in tangible form. (Eg. e-CARD, annual gift)

16. - SPECIFICITY Foodhouse offers our customers with list of restaurants and service that is well-recognised and that provides good service with good food. Most of the restaurants that we offers are those that serve proper dining menu with great experience which will create customer satisfaction for the price they pay.

17. - OFFERS OF RESTAURANTS NETWORK WITH SUMPTUOUS/VARIETIES OF DELICACIES THAT COMPRISE OF MULTI-RACIAL CONCEPT The listed restaurants in Foodhouse include those restaurants that offers Malay, Chinese, Indian, Western, European, Asian cuisines and other serving like Steamboats that best suits the local customers taste.

18.  We provide varieties in terms of  Restaurants,  Seating arrangement,  and Menu.  More choices for customer to choose.

20.  We keep our website as simple as we can to make it user friendly.  It’s easy for user to use it and find information that they want.  There are some processes in using our website……

30.  Our price is reasonable with services that we offer you.  Although the price is quite high compared to the standard price, but we try to fulfill all the needs and wants that demand by customers.

31.  Customer can make their payment by using  Credit card ( MasterCard, Visa & etc.)  Debit card (ATM card)  Payment procedure  Deposit (10%)  The rest pay after consume (90%)  Deposit is not refundable.

32.  We try to reduce payer risk by using this deposit payment method.  No need to pay fullpayment at once.  If cancel the reservation, they will only lost their deposit.

33.  Our website is highly secured.  Customer personal information is kept private and confidential.  Customer no need to afraid about the misuse and public exposure of their personal information.