1. 1: Inter-Act, 13th Edition
Orientation

2. Interpersonal Communication
The complex process through which people express, interpret, and coordinate messages in order to create shared meaning, meet social goals, manage personal identity, and carry out relationships

3. Purposes of Interpersonal Communication
Share meaning
Meet social goals
Manage our personal identity
Conduct our relationships

4. Interpersonal Communication Process
Process: systematic series of actions that leads to an outcome
Message production: actions you perform to send a message
Message interpretation: activities performed to understand intended meaning
Interaction coordination: activities performed to adjust behavior to partner

5. Message – a performance that uses words, sentences, and/or nonverbal behaviors to convey the thoughts, feelings, and intentions of the speaker
Canned Plan – mental library of scripts
Script – text that instructs you what to say in a specific situation

6. The Communication Setting
Physical Context – where communication takes place, the environment, the distance between participants, seating, time of day
Social Context – the nature of the relationship
Historical Context – the background of previous communication
Psychological Context – moods & feelings
Cultural Context – beliefs, values, attitudes, meanings, social hierarchies, religion, notion of time, and roles of the participants

7. Noise
External noise – the sights, sounds, and other stimuli that draw people’s attention away from intended meaning
Internal noise – the thoughts and feelings that interfere with meaning
Semantic noise – distractions caused by the speaker’s words that interfere with meaning

9. Social Media Context
Social Media: technologies that facilitate communication and interaction
Digital communication: electronic transmission of digitally encoded information

10. Social Network Groups of individuals connected by Friendship Careers
Institutions
Family ties
Common interests, beliefs, knowledge

11. Traits of Social Media Technology
Facilitates social interactivity
Takes time to send and receive messages (temporal structure)
Lacks social cues Video
Can be stored and replicated
Potentially reaches a large audience
Allows mobility

12. Traits of Social Media Technology

13. Principles of Interpersonal Communication
Is continuous
Is transactional
Is irreversible Video
Is situated
Is indexical

14. Principles of Interpersonal Communication

15. Communication Is Continuous
Interpersonal communication can be verbal or nonverbal. Therefore, we are always sending messages to others—whether we are aware of it or not!

16. Communication Is Transactional

17. Communication Is Transactional
Each person gives and receives messages, feedback.
Each person gets needs met and helps others satisfy needs.
Each person is changed with each interaction.

18. Communication Is Irreversible
Once an exchange has taken place, we can never ignore it, take it back, or pretend it did not occur.

19. Communication Is Situated
All communication occurs within a communication setting.
Setting affects how messages are produced, interpreted, and coordinated.
Meaning is dependent upon the situation.

20. Communication Is Indexical
Index (or measure) of the emotional temperature of a relationship
Trust: the extent to which partners rely on, depend on, and have faith that their partner will not intentionally harm them
Control: the extent to which each person has power or is “in charge” of the relationship
Intimacy: degree of emotional closeness, acceptance, and disclosure

21. Ethics of Interpersonal Communication
“A set of moral principles held by a society, a group, or individual”
Truthfulness and honesty
Integrity
Fairness
Respect
Responsibility
Empathy Video

22. Ethics of Interpersonal Communication

23. The Dark Side Bright Side Ethical Appropriate Hard Dark Side Ethical
Inappropriate
Easy Dark Side
Unethical
Appropriate
Evil Dark Side
Unethical
Inappropriate

24. Diversity – variations between and among people
Culture
Gender Video
Age
Class
Physical characteristics
Sexual orientation

25. Diversity – variations between and among people

26. Culture – systems of knowledge
shared by a relatively large group
of people
Culture is a critical concept to communication because “every communicator is a product of his or her culture.”
-Anderson 2000

28. Communication Competence
Competence is the impression that
communicative behavior is both
effective and appropriate.
Competence can be enhanced by:
Increasing communication knowledge
Increasing communication skills
Increasing communication motivation

29. Developing Competence Knowledge
Acquire interpersonal communication knowledge
Effective messages
Appropriate messages
2. Emotional Intelligence: ability to monitor your own and others’ emotions

30. Developing Competence Skills
Micro communication skills: message templates, “lines”
Communication skill scripts: mental texts that include micro communication skills

31. Developing Competence Motivation
Unlearn old ineffective scripts.
Learn new scripts.