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Chapter 15 Communication EXPLORING MANAGEMENT. Chapter 15 What is communication and when is it effective? What are the major barriers to effective communication?

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Presentation on theme: "Chapter 15 Communication EXPLORING MANAGEMENT. Chapter 15 What is communication and when is it effective? What are the major barriers to effective communication?"— Presentation transcript:

1 Chapter 15 Communication EXPLORING MANAGEMENT

2 Chapter 15 What is communication and when is it effective? What are the major barriers to effective communication? How can we improve communication with people at work?

3 15.1 Effective Communication Communication is a process of sending and receiving messages with meanings attached Communication is effective when the receiver understands the sender’s messages Communication is efficient when it is delivered at a low cost to the sender Communication is persuasive when the receiver acts as the sender intends.

4 Check Your Communication Skills Use , voic , text messaging Write memos, letters, reports Network with peers and mentors Conduct job interviews Run meetings, contribute to meetings Give persuasive presentations Work well in teams Give and receive feedback EFFECTIVE COMMUNICATION Communication Process Communication –Process of sending and receiving messages with meanings attached

5 EFFECTIVE COMMUNICATION Communication Process

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9 Effective Communication –Receiver must understand the sender’s message Efficient Communication –Communication occurs at minimum cost

10 EFFECTIVE COMMUNICATION Communication Process Persuasive communication –Convincing others to accept, support and act on the message Credible communication –Earns trust, respect and integrity

11 15.2 Communication Barriers Poor use of communication channels makes it hard to communicate effectively Poor written or oral expression makes it hard to communicate effectively Failure to spot nonverbal signals makes it hard to communicate effectively Status differences make it hard to communicate effectively. Physical distractions make it hard to communicate effectively

12 COMMUNICATION BARRIERS Communication Channels Poor use makes effective communication difficult Noise interferes with the communication process

13 COMMUNICATION BARRIERS Communication Channels Communication channels –Medium used to carry message Channel richness –Ability of the channel to convey meaning

14 COMMUNICATION BARRIERS Communication Channels Poor written or oral expression makes it hard to communicate effectively

15 COMMUNICATION BARRIERS Communication Channels Nonverbal communication –Gestures, expressions, posture and interpersonal space –Mixed messages Words and nonverbal signals don’t match

16 COMMUNICATION BARRIERS Communication Channels Status differences –Filtering distorts information to make it more favorable to recipient

17 COMMUNICATION BARRIERS Communication Channels Physical distractions –Plan message to minimize distractions and interruptions

18 15.3 Improving Communication Active listening helps people say what they really mean Constructive feedback is specific, timely and relevant Office spaces can be designed to encourage interaction and communication Transparency and openness ensure that accurate and timely information is shared

19 15.3 Continued Improving Communication Appropriate use of technology can facilitate more and better communication Sensitivity and etiquette can improve cross-cultural communication

20 IMPROVING COMMUNICATION Listening Active listening –Helps the source of a message say what he or she really means

21 IMPROVING COMMUNICATION Listening Rules for better listening Listen for message content Listen for feelings Respond to feelings Note all cues Paraphrase and restate

22 IMPROVING COMMUNICATION Feedback Feedback –Process of telling someone else how you feel about something that person did or said –Should be At the right time Genuine Specific Stick to the essentials Given in small doses

23 Proxemics –The study of the way we use space –Physical distance between people conveys varying intentions in terms of intimacy, openness, and status.

24 IMPROVING COMMUNICATION Openness Communication transparency –Honest, open, accurate and complete information Open-book management –Employees are given essential financial information about their employers

25 IMPROVING COMMUNICATION Physical Setting Work spaces designed to encourage interaction and communication –Proxemics

26 IMPROVING COMMUNICATION Technology Appropriate use of technology can facilitate more and better communication – –Text –Social networking

27 IMPROVING COMMUNICATION Technology Electronic grapevine –Transmit information around informal networks inside and outside the organization

28 IMPROVING COMMUNICATION Cross-Cultural Communication Ethnocentrism –Consider one’s own culture to be superior Cultural etiquette –Appropriate manners and behavior when communicating with people from other cultures


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