1. Human Resource Management in Starbucks Anamika Kumari Lathika Bothra Mitesh Sahu Navin Rakesh Santhosh Srinivasan Anamika Kumari Lathika Bothra Mitesh Sahu Navin Rakesh Santhosh Srinivasan

2. 10/28/2015 Free template from www.brainybetty.com2 Contents Mission Statement Background Basics Of HR used in Starbucks Strategies Adopted Challenges and Related Innovations Mission Statement Background Basics Of HR used in Starbucks Strategies Adopted Challenges and Related Innovations

3. The Six Commandments (Mission Statement). Provide a great work environment and treat each other with respect and dignity. Embrace diversity as an essential component in the way we do business. Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee. Provide a great work environment and treat each other with respect and dignity. Embrace diversity as an essential component in the way we do business. Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee. 10/28/2015 Free template from www.brainybetty.com3

4. Develop enthusiastically satisfied customers all of the time. Contribute positively to our communities and our environment. Recognize that profitability is essential to our future success. Develop enthusiastically satisfied customers all of the time. Contribute positively to our communities and our environment. Recognize that profitability is essential to our future success. 10/28/2015 Free template from www.brainybetty.com4

5. Background Note 10/28/2015 Free template from www.brainybetty.com5

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11. HR-Basics To have right people hiring the right people Adaptability, dependability and ability to work in a team Employees upfront in job postings To have right people hiring the right people Adaptability, dependability and ability to work in a team Employees upfront in job postings 10/28/2015 Free template from www.brainybetty.com11

12. Star Skills Maintain & Enhance Self-Esteem Listen & Acknowledge Ask for Help Maintain & Enhance Self-Esteem Listen & Acknowledge Ask for Help 10/28/2015 Free template from www.brainybetty.com12

13. Training employees to perform job efficiently First Impressions 2004, Coordinator average pay $35,294 Manager average pay is $44,790 Your special blend Training employees to perform job efficiently First Impressions 2004, Coordinator average pay $35,294 Manager average pay is $44,790 Your special blend “Treat people like family & they will be loyal & give their all”

14. Bean Stock Plan Working Solutions Warm Regards MUG (Moves of Uncommon Greatness) BRAVO!! Spirit of Starbucks Bean Stock Plan Working Solutions Warm Regards MUG (Moves of Uncommon Greatness) BRAVO!! Spirit of Starbucks

15. Strategies Adopted Training All classes of employees including part timers 24 hours of training Teach about retailing, coffee making skills, and creating a positive customer experience Management training 8-12 weeks Teach about store operations, managing people, and training people Discuss outside training programs & seminars Training All classes of employees including part timers 24 hours of training Teach about retailing, coffee making skills, and creating a positive customer experience Management training 8-12 weeks Teach about store operations, managing people, and training people Discuss outside training programs & seminars 10/28/2015 Free template from www.brainybetty.com15

16. Motivation Health Insurance(after 20 hrs, 90 days) Employees as partner (20 hrs, 6 Months) Flexible work schedule Treat people with respect & dignity Keep pulse with employee surveys Motivation Health Insurance(after 20 hrs, 90 days) Employees as partner (20 hrs, 6 Months) Flexible work schedule Treat people with respect & dignity Keep pulse with employee surveys 10/28/2015 Free template from www.brainybetty.com16

17. How to tackle the challenges? Using innovative thoughts… 10/28/2015 Free template from www.brainybetty.com17

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