1. Review (Chapters 1 & 2)

2. Summary Points Effective ______ ______ are at the core of successful personal and professional relationships.

3. Summary Points Effective human relations are at the core of successful personal and professional relationships.

4. Summary Points ________ _______ (e.g., communication, listening, and conflict resolution) are most effective in the context of the person, culture, relationship, and situation.

5. Summary Points Interpersonal skills (e.g., communication, listening, and conflict resolution) are most effective in the context of the person, culture, relationship, and situation.

6. Summary Points Broad understanding of personality and social/cultural influences provides foundation for _____ and _____ human relations. (Hint: Think about the title of your text!)

7. Summary Points Broad understanding of personality and social/cultural influences provides foundation for effective and artful human relations.

8. Summary Points ______, the key component of context in human relations, is defined as shared value system that shapes the attitudes, beliefs, expectations, perceptions, and behaviors of group members.

9. Summary Points Culture, the key component of context in human relations, is defined as shared value system that shapes the attitudes, beliefs, expectations, perceptions, and behaviors of group members.

10. Summary Points Understanding the _____ underlying a person ’ s behavior is best achieved by determining what positive outcome the person is striving toward.

11. Summary Points Understanding the values underlying a person ’ s behavior is best achieved by determining what positive outcome the person is striving toward.

12. Summary Points ______ ______ _____ are a result of particular survival challenges (e.g., scarce natural resources, population density, and climate).

13. Summary Points Group cultural norms are a result of particular survival challenges (e.g., scarce natural resources, population density, and climate).

14. Summary Points Strategies for mastering _______ become embedded and passed down within a group.

15. Summary Points Strategies for mastering challenges become embedded and passed down within a group.

16. Summary Points Four dimensions on which cultures can be compared include ________-________, power distance, uncertainty avoidance, and masculinity- femininity.

17. Summary Points Four dimensions on which cultures can be compared include individualism- collectivism, power distance, uncertainty avoidance, and masculinity-femininity.

18. Summary Points Four dimensions on which cultures can be compared include individualism- collectivism, _____ _____, uncertainty avoidance, and masculinity-femininity.

19. Summary Points Four dimensions on which cultures can be compared include individualism- collectivism, power distance, uncertainty avoidance, and masculinity-femininity.

20. Summary Points Four dimensions on which cultures can be compared include individualism- collectivism, power distance, ________ ________, and masculinity-femininity.

21. Summary Points Four dimensions on which cultures can be compared include individualism- collectivism, power distance, uncertainty avoidance, and masculinity-femininity.

22. Summary Points Four dimensions on which cultures can be compared include individualism- collectivism, power distance, uncertainty avoidance, and _______ - _______.

23. Summary Points Four dimensions on which cultures can be compared include individualism- collectivism, power distance, uncertainty avoidance, and masculinity-femininity.

24. Summary Points _________ - _________ (IC) refers to the relative importance of the individual versus the family member. Individualist cultures value independence; collectivistic cultures value interdependence and the needs of the group.

25. Summary Points Individualism-collectivism (IC) refers to the relative importance of the individual versus the family member. Individualist cultures value independence; collectivistic cultures value interdependence and the needs of the group.

26. Summary Points ______ ______ (PD) deals with the value of inequality in a culture, with high PD cultures imposing stricter hierarchies and greater distance between levels and low PD cultures preferring as much equality as possible.

27. Summary Points Power distance (PD) deals with the value of inequality in a culture, with high PD cultures imposing stricter hierarchies and greater distance between levels and low PD cultures preferring as much equality as possible.

28. Summary Points ________ ________ (UA) measures the way a culture perceives change and the unknown. Uncertainty and change are seen as a threat in high UA cultures and as an interesting challenge in low UA cultures.

29. Summary Points Uncertainty avoidance (UA) measures the way a culture perceives change and the unknown. Uncertainty and change are seen as a threat in high UA cultures and as an interesting challenge in low UA cultures.

30. Summary Points The dimension of ________-_______ (MAS) assesses the degree of differentiation between the expected roles of men and women in the culture. High MAS cultures expect male and female roles to be separate and distinct; low MAS cultures prefer the two sets of roles to overlap.

31. Summary Points The dimension of masculinity- femininity (MAS) assesses the degree of differentiation between the expected roles of men and women in the culture. High MAS cultures expect male and female roles to be separate and distinct; low MAS cultures prefer the two sets of roles to overlap.

32. Summary Points Although many countries have been evaluated using data from international research on these four dimensions (i.e., IC, PD, UD, MAS), everyone is an _______ of numerous cultural influences.

33. Summary Points Although many countries have been evaluated using data from international research on these four dimensions (i.e., IC, PD, UD, MAS), everyone is an amalgam of numerous cultural influences.

34. Summary Points ________ may be considered a useful starting point, but not an exclusive criterion, for developing intercultural understanding.

35. Summary Points Nationality may be considered a useful starting point, but not an exclusive criterion, for developing intercultural understanding.