1. Bellringer  Name 1 theme restaurant you have been to. What about it made you like or dislike the restaurant?  Ex. Rainforest Cafe  Name 1 theme restaurant you have been to. What about it made you like or dislike the restaurant?  Ex. Rainforest Cafe

2. Hospitality and the FOODSERVICE INDUSTRY Forms of Service

3. Commercial Sites Restaurant specializations include: Theme Ethnic Breakfast Sandwich shops Pizza Seafood Chicken Steak Hamburger

4. Forms of Service  Table Service  Buffet Service  Banquet Table Service  Cafeteria Service  Family Style Service  Room Service  Quick Counter Service  Traditional Counter Service  Take-out Service  Delivery Service  Carhop Service  Drive-Through Service  Table Service  Buffet Service  Banquet Table Service  Cafeteria Service  Family Style Service  Room Service  Quick Counter Service  Traditional Counter Service  Take-out Service  Delivery Service  Carhop Service  Drive-Through Service Forms of service refers to the way food and beverages are presented to the guest. Service forms range from formalized tableside cooking to self-service buffets with a cashier at the end of the counter.

5. Not all customers have identical needs and expectations. The subgroups of consumers who share specific sets of needs and expectations is called: MARKET SEGMENTS EX: Families traveling seeking an inexpensive and quick place to stop. -vs- Business people seeking to impress potential clients over a fancy meal.

6. Table-service/ Full-service A full-service restaurant is a destination for customers. full-service restaurant a restaurant where a customer sits at a table, gives an order to a server, and is served food at the table Types of full-service restaurants include fine dining, casual dining, and limited service.

7. Table Service EX: Chili's Restaurant

8. Buffet Service EX: China Buffet *self-service Who is the market segment? Families and value conscious people.

9. Banquet Table Service EX: Catering Company Usually reserved for banquets and formal dinners.

10. Cafeteria Service EX: Luby’s Customers select their food at a counter and carry it on a tray to a table available after making payment, if necessary.

11. Family-Style Service EX: BUCA di BEPPO Food served on platters, everyone can share meals. Usually at ethnic restaurants. Similar to dining at home

12. Room Service EX: Hilton Hotels Customer places an order from their room and food is delivered to their room. Usually very expensive Attention to details

13. Quick-service The quick-service restaurant (QSR) has long been considered the standard and most profitable category of restaurant in the limited-service sector. quick-service restaurant (QSR) a restaurant offering speedy basic services, convenience, and consistent quality at low prices

14. Quick Counter Service EX: McDonalds Fast Food

15. Traditional Counter Service EX: Soda Fountains & Waffle House Food ordered at the counter Short order cook, can usually watch them prepare your meal

16. Take-Out Service EX: Donut Shops / Papa Murphy’s

17. Delivery Service EX: Papa John’s Pizza

18. Carhop Service EX: Sonic

19. Drive-Through Service EX: Seattle’s Best Coffee

20. Forms of Service Project