1. Restaurant Service Overview
Chapter 1
Restaurant Service Overview

2. Objectives…. By the end of this session today you will learn….
7 different types of Restaurant Concepts and their style of service
Identify what a Franchise is
What are the 3 main groups restaurants are generally classified under

3. What is the role of a Restaurant?
Prepare and Serve Good Food & Drinks
Provide Friendly Service
Create Good Atmosphere
Health and Safety
Honesty
Good Value for Money

4. Definition and Role of a Restaurant
Q. What is a Restaurant?
A. A restaurant is a place to that prepares food and drink to customers in return for money.
Did you know that the first ever
Restaurant was called a “Public Dining
Room” and originated from France ?

5. Types of Restaurants…
In groups of 4 list as many different types of Restaurants you can think of….
For Example
Indian
Coffee Shop

6. RESTAURANT CONCEPTS The main concept of a restaurant is main product
line of the menu.
For example; Vietnamese Food, Pizza,
Hamburgers, Coffee Shop
Restaurants are generally classified into 3 groups
Quick Service- Low Price, Fast Food
Medium Scale- Medium Price, Casual Dining
Upscale- High End price, great quality of food and full table service

7. Fast Food Restaurants
Are also known as Quick Service Restaurants and they are usually part of a restaurant chain or franchise operation

8. What is a Franchise? A Franchise is the right to use a brand name.
A store, business, or restaurant can operate under the brand name license and sell the company’s goods.

9. Fast Casual Dining
Is a type of restaurant that does not offer full table service but
promises a higher quality of food and atmosphere than a
Fast Food Restaurant.

10. Cafés
Cafés are restaurants that focus on Coffee with selection of Sandwiches & Cakes. Cafés are also popular for Breakfast and Lunch Menus. The term “Café” comes from France and means “Coffee”.

11. Pubs
A pub is short for “Public House” where people meet to drink and socialize Pubs originated over hundreds of years ago from Europe especially the UK Pubs serve many types of beers and food menus.

12. Casual Dining
Is a relaxed atmosphere with sit down table service, the customer
is given a Food and Drinks Menu to order from.
It is also known as “Family Style Dining” .
It is one of the most popular style of Restaurants and can be any number of themes such as Italian, Mexican, Indian.
Prices are reasonable and not too expensive.

13. Buffet
Is a self service casual dining experience where the guest have a variety of foods to choose from, with no menu.

14. Fine Dining
Restaurants are described as upscale restaurant with an elegant atmosphere, high quality food and high end service. The staff are professional and well trained, food and wine expensive but worth the experience.

15. ACTIVITIES
Please refer to your handouts and complete Exercises 1,2 & 3. You may work in pairs.
On your own please complete exercises 4,5 & 6

16. Restaurant Service Overview
Scale $
Fast Food
Quick service, order from counter
Burgers, Pizza, Fries
Quick
Fast Casual Dining
Better Quality of food than Fast Food Restaurants
Cafes
Casual service, well known for coffees and menu selection of sandwiches, soups, pastas and cakes
Medium $$
Pubs
Casual service, variety of beers, food menu.
Casual Dining
Casual sit down table service Medium range prices.
Buffet
Self Service, all you can eat, no menu Except for drinks
Fine Dining
Table service. High end quality of food and wines. Professional Staff.
Upscale
$$$

17. SPEAKING EXERCISE Write down the answers to the following questions…..
What is your name?
What is your favorite restaurant you like to go to?
What type of Restaurant would you like to own
and why?
Example:
My name is Ursula
I like dining at Red Sky on Tran Phu Street as they cook the best steaks in town
I would like to own a pub as I like the casual atmosphere, sports and friendly people.