Presentation on theme: "Restaurant Service Overview"— Presentation transcript:
1 Restaurant Service Overview Chapter 1Restaurant Service Overview
2 Objectives…. By the end of this session today you will learn…. 7 different types of Restaurant Concepts and their style of serviceIdentify what a Franchise isWhat are the 3 main groups restaurants are generally classified under
3 What is the role of a Restaurant? Prepare and Serve Good Food & DrinksProvide Friendly ServiceCreate Good AtmosphereHealth and SafetyHonestyGood Value for Money
4 Definition and Role of a Restaurant Q. What is a Restaurant?A. A restaurant is a place to that prepares food and drink to customers in return for money.Did you know that the first everRestaurant was called a “Public DiningRoom” and originated from France?
5 Types of Restaurants…In groups of 4 list as many different types of Restaurants you can think of….For ExampleIndianCoffee Shop
6 RESTAURANT CONCEPTS The main concept of a restaurant is main product line of the menu.For example; Vietnamese Food, Pizza,Hamburgers, Coffee ShopRestaurants are generally classified into 3 groupsQuick Service- Low Price, Fast FoodMedium Scale- Medium Price, Casual DiningUpscale- High End price, great quality of food and full table service
7 Fast Food RestaurantsAre also known as Quick Service Restaurants and they are usually part of a restaurant chain or franchise operation
8 What is a Franchise? A Franchise is the right to use a brand name. A store, business, or restaurant can operate under the brand name license and sell the company’s goods.
9 Fast Casual DiningIs a type of restaurant that does not offer full table service butpromises a higher quality of food and atmosphere than aFast Food Restaurant.
10 CafésCafés are restaurants that focus on Coffee with selection of Sandwiches & Cakes. Cafés are also popular for Breakfast and Lunch Menus. The term “Café” comes from France and means “Coffee”.
11 PubsA pub is short for “Public House” where people meet to drink and socialize Pubs originated over hundreds of years ago from Europe especially the UK Pubs serve many types of beers and food menus.
12 Casual DiningIs a relaxed atmosphere with sit down table service, the customeris given a Food and Drinks Menu to order from.It is also known as “Family Style Dining” .It is one of the most popular style of Restaurants and can be any number of themes such as Italian, Mexican, Indian.Prices are reasonable and not too expensive.
13 BuffetIs a self service casual dining experience where the guest have a variety of foods to choose from, with no menu.
14 Fine DiningRestaurants are described as upscale restaurant with an elegant atmosphere, high quality food and high end service. The staff are professional and well trained, food and wine expensive but worth the experience.
15 ACTIVITIESPlease refer to your handouts and complete Exercises 1,2 & 3. You may work in pairs.On your own please complete exercises 4,5 & 6
16 Restaurant Service Overview Scale$Fast FoodQuick service, order from counterBurgers, Pizza, FriesQuickFast Casual DiningBetter Quality of food than Fast Food RestaurantsCafesCasual service, well known for coffees and menu selection of sandwiches, soups, pastas and cakesMedium$$PubsCasual service, variety of beers, food menu.Casual DiningCasual sit down table service Medium range prices.BuffetSelf Service, all you can eat, no menu Except for drinksFine DiningTable service. High end quality of food and wines. Professional Staff.Upscale$$$
17 SPEAKING EXERCISE Write down the answers to the following questions….. What is your name?What is your favorite restaurant you like to go to?What type of Restaurant would you like to ownand why?Example:My name is UrsulaI like dining at Red Sky on Tran Phu Street as they cook the best steaks in townI would like to own a pub as I like the casual atmosphere, sports and friendly people.