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WELCOME TO YOUR NEW HOME IT IS EXTREMELY IMPORTANT that you take 10 minutes to read through the following information so you understand your legal obligations.

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Presentation on theme: "WELCOME TO YOUR NEW HOME IT IS EXTREMELY IMPORTANT that you take 10 minutes to read through the following information so you understand your legal obligations."— Presentation transcript:

1 WELCOME TO YOUR NEW HOME IT IS EXTREMELY IMPORTANT that you take 10 minutes to read through the following information so you understand your legal obligations and how to keep yourself, your housemates and your property safe. Press -> arrow key to see next slide

2 On behalf of the Accommodation Office team, we hope you will have a safe and enjoyable year in Scarborough. Press -> arrow key to see next slide Mark, Tracy, (Happy Graduate) Claire and Victoria

3 Contact the Accommodation Office for: Faults and repairs, water leaks, problems with other residents or neighbours The Accommodation Office is open: 9am to 5pm Monday to Thursday and 9am to 4pm Friday Telephone: 01723 357373 / 357349 / 357245 For all non-urgent repairs, please fill in the form provided on our website. EMERGENCY ONLY Out of office hours / evenings and weekends 01723 357266 In the event of an extreme emergency involving: Fire, Burglary, or Physical injury/medical emergency, telephone 999 Press -> arrow key to see next slide

4 Press -> arrow key to see the next slide. (It may take a few moments to load as it will play a video). Please observe the NO SMOKING policy in all University buildings and Accommodation. Candles, Scented Joss Sticks, Toasters, Microwaves, Rice-cookers and Electric Heaters are also not allowed as they cause fires with serious and life-threatening consequences. If a fire was caused by a student smoking, the property insurance will not cover the cost of the damage and you will be held responsible for the cost of refurbishing the property. In the interests of Health and Fire Safety, £40 fines for Smoking will be imposed on each occasion. Other charges may include redecoration of rooms due to smoke damage, labour cost at £30/hour. Disciplinary procedures will be imposed on anyone who continues to smoke inside the buildings.

5 Press -> arrow key to see next slide In the event of a fire YOUR life and those of your housemates depend on all escape routes being CLEAR Do not leave bicycles, boxes, rubbish bags, shoes etc in hallways, corridors or doorways. Fines and disciplinary procedures may be imposed if these regulations are ignored.

6 Press -> arrow key to see next slide FIRE DOORS are provided at considerable expense to protect your life. They will stop fire and smoke for up to 30 minutes IF SHUT. If you see a fire door wedged open, close it. If a door is defective, report it. Propping open fire doors is a criminal act and against the law! £40 Fines will be imposed on each occasion and possible disciplinary procedures may be started if these regulations are ignored.

7 Press -> arrow key to see next slide If you smell GAS Do not light any matches, cigarettes or candles Do not turn switches or lights on or off. DO put out any fires or flames DO open doors and windows DO keep people away from the area DO turn off the supply using the lever by the gas meter. DO telephone TRANSCO 24-hour gas emergency service on 0800 111 999 and inform the Accommodation Office directly or via Security on 01723 357266 if out of hours.

8 Press -> arrow key to see next slide If a fire ever starts you will have very little time to react. BE PREPARED FOR EMERGENCIES! Familiarise yourself with the evacuation instructions posted in your room. Memorise where the nearest fire alarm button is (to operate - push on front panel where indicated) Memorise where the nearest and alternative fire exits are. Memorise where the nearest fire extinguisher and fire blanket are. Read the instructions on the fire extinguishers and fire blankets now so you will know what to do. Remember that to call the Fire Brigade dial 999. Do not play with fire extinguishers. Do not use them to hold fire doors open. Misusing smoke alarm sounders, fire alarm buttons or extinguishers is a criminal act. The Fire Alarm system will be tested regularly by University Staff or your house warden.

9 Press -> arrow key to see next slide PREVENT FIRES FROM STARTING Ensure that fire doors are kept shut at all times. Do not smoke anywhere in the house or use candles or joss sticks. Do not use electric fan heaters or hot lamps near flammable curtains, bedding, clothing etc. Ensure that your electrical appliances are PAT tested and are in a safe condition. Cables must not be trapped under furniture or be a tripping hazard. All extension and adaptor leads must be fused and tested. Do not plug in too many appliances or overload sockets. If you have any doubts about electrical safety, contact the Accommodation Office. The University reserves the right to remove any untested or non-compliant equipment. If a fire is caused by your defective equipment you may be liable for the damage caused! DO NOT USE

10 Press -> arrow key to see next slide WHAT TO DO IF A FIRE STARTS Sound the alarm to warn others. The alarm button glass breaks easily with a blow from your elbow. Shout and bang on doors as you leave to alert other residents who may not have heard the alarm. Extinguish the fire if it is safe to do so, if you have any doubts, leave the building and gather at the assembly point. Do not delay or return to the building for possessions. Lethal hot toxic smoke builds up in seconds. Call the Fire Brigade on 999 and shut fire doors on your way out. If you are unable to leave your room ensure your door is shut until you are rescued, fire doors are designed to withstand fire for 30 minutes. If you suspect there is a fire in a room, do not open the door as fresh air will cause an explosion of flame. If a person's clothes catch fire, make them lie down and roll on the floor. Use a blanket or duvet to smother the flames taking care not to set fire to yourself!

11 Press -> arrow key to see next slide WATER Never use water on electrical fires or burning oil. DRY POWDER OK on most fires including electrical fires. Tampering with FIRE ALARMS or FIRE EQUIPMENT is an offence in law and may result in the student being fined and or expelled from the University including possible prosecution by the Police.

12 Press -> arrow key to see next slide Use of Fire Extinguishers Remember, keep your back towards an exit. Stand 2 -3 metres away from the fire and follow the four step procedure: Pull the pin: Aim at the base of the fire: Squeeze the handle: Sweep back and forth:

13 Press -> arrow key to see next slide USING A KITCHEN FIRE BLANKET FIRE BLANKETS Are used to smother burning oil or cooking. 1. Ensure that you are positioned between the fire and a clear exit. 2. Pull ribbons down to remove blanket from container. 3. Hold blanket by ribbons and cover burning material (use the blanket to shield your face & hands). 4. Turn off the electric or gas and leave the area, closing doors behind you. 5. Leave to cool for 30 minutes before removing blanket.

14 Press -> arrow key to see next slide FIRE EVACUATIONS During the academic year fire evacuations will be arranged, at the large properties, to ensure that residents are aware of what you should do when the alarm sounds. It is University policy that students MUST leave the building and co-operate with instructions from the Accommodation Office staff.

15 Press -> arrow key to see next slide FIRE REGULATIONS – Guest book Fire regulations insist that any guests staying in the property are signed into a guest book and are the responsibility of the resident they know. The resident should ensure the guest knows the fire evacuation procedure and where the exits are. In the event of a fire the Fire Brigade will check the guest book to see if anyone is left in the building.

16 Press -> arrow key to see next slide Danger: Burglars love open doors and windows Keep your doors and windows locked at all times. Although your belongings are insured, you must take steps to prevent theft and crime. Failure to leave your house secure will, in the event of a burglary, invalidate any insurance claim. 1: Never loan your key or give copies of your key to anyone. 2: Ensure doors and windows are kept shut when rooms are empty. 3: Never let anyone into the building that you do not know. If you have doubts about any strangers in the building, or anyone trying to get in, telephone the Police (dial 999). 4: Make a list of serial numbers on equipment and/or take photos of valuable items. 5: Put your name and postcode on your property with an invisible marker pen (ask at Uni) 6: Do not walk home alone late at night. (Attack alarms available at Uni)

17 Press -> arrow key to see next slide Illness, Accidents, Snow and Ice Residents are advised to be aware of the danger posed in winter conditions by sloping paths and steps at the property during periods of snow and ice, and to be especially careful at these times. In such circumstances students should contact the Accommodation Office who will respond to the situation through the provision of salt and grit. In case of accident or illness, information about local medical practices is available from the Accommodation Office, or NHS Direct or telephone 0845 46 47. All cases of accident or serious illness should be notified to the Accommodation Office as soon as

18 Press -> arrow key to see next slide Safety Regulations The use of fireworks in any property is not permitted and is a serious offence. Firearms, replica guns, air weapons, crossbows, paintball weapons or any associated ammunition may not be kept in University Managed Houses, nor discharged on or in the vicinity of such premises. Residents are not permitted to store motorbikes or cars in / on or within the boundaries of the property. The University reserves the right to have cars or motorbikes removed at the students expense. Bicycles are not to be stored inside houses, security fixing rings are usually provided in gardens or yards. Not Permitted in Student Houses

19 Press -> arrow key to see next slide 6 STUDENT TIPS DO NOT put hot cooking pans or oven trays on kitchen worktops as they will burn it. DO NOT cut food with knives directly on worktops as they damage it, use a chopping board. DO NOT put anything metal in microwave ovens as they blow them up and they can catch fire. DO NOT use a hoover or vacuum to pick up liquid as the machine will be damaged. DO cover food in microwaves with a plate or cling film to stop hot food splashing up the insides. DO put tin foil in the bottom of your oven and over food to stop food splashing the insides. If you do not know how to operate any appliance, gas oven, microwave, washer or heating system then please contact the Accommodation Office.

20 Press -> arrow key to see next slide Five steps to Freezer Damage! 1: Student arrives in September with nice new clean freezer in property. 2: Students fill drawers to overflowing with too many chips, pizzas and burgers. 3: Drawers dont push in correctly so door does not close and ice forms. 4: Students try to force open frozen drawers and crack / splinter the plastic drawer fronts. 5: Freezer and lots of food have to be defrosted and wasted. Student is unhappy about expensive charges for new drawers!

21 Press -> arrow key to see next slide PLEASE RESPECT YOUR NEIGHBOURS This house forms part of the local community, your neighbours have lived here long before you and will continue to do so long after you have gone. They have to cope with a new set of students every year. Please Introduce yourselves politely to your neighbours. Observe the No Noise after 11pm rule in your contract, close doors quietly after 11pm at night. Do not stand outside chatting late at night. Do not play loud music all day. Consideration for others works in many ways, show it and you can expect to receive it! Scarborough Borough Council acts on all complaints regarding noise nuisance and have the power to evict residents from a property. Students are also under contract not to bring the name of the University into disrepute. Disciplinary action and fines will be imposed if this happens. Displaying of posters in windows Residents are asked to refrain from displaying posters in windows, avoiding in particular the display of material likely to cause offence to others or to provoke action which could invoke damage the property.

22 Press -> arrow key to see next slide Heating Times for University Accommodation Please note that University policy, standard practice across the UK, and current CO2 output concerns mean that the heating in the properties will be on between the hours of 8am to 10am 4pm to 11pm Radiator heat can be adjusted by turning the control knob at one end of the radiator, anti- clockwise, for more heat (like a water tap), clockwise for less heat. Overseas students may take time to adjust to our cold winter temperatures and they are advised to purchase extra clothing and thicker bed coverings.

23 Press -> arrow key to see next slide Electricity and gas useage The cost of electricity and gas is rapidly increasing along with concerns about the effects of CO2 on our environment. Your rent includes the cost of energy bills estimated for an average student. Those students who fail to switch off lights, computers, cookers, heaters etc will use more than their allocated amount and will be charged to meet any extra fuel costs. Energ y Costs 120% 110% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% SeptOctNovDecJanFebMarchAprilMayJuneJuly

24 Press -> arrow key to see next slide Electricity: If the lights or power go off you may need to reset a trip switch. If a fault develops, a switch is tripped from the up to the down position and the electricity is cut off. Trip switches usually operate because: A circuit has been overloaded i.e. too many appliances are being used, an appliance is faulty, or a light bulb has blown. To reset the electricity: Lift the cover on the consumer unit and push the relevant switch back up to the ON position. If the trip goes again: It is probably being caused by a faulty appliance. You need to identify which appliance is causing the problem by: 1.Unplug all appliances or switch them off. 2.Switch the 'tripped' switch to the ON position again. 3.Plug in appliances and switch on lights one at a time until it trips again. 4.If you do not succeed contact the University. The electric unit will look like this:

25 Press -> arrow key to see next slide All properties are equipped with an adequate central heating system. To avoid the risk of fire, electric heaters should not be used due to the risk of circuit overload and fire from proximity to flammable material such as curtains. Staff reserve the right to remove unauthorised heaters. The use of double and triple adapters that plug directly into mains sockets are not permitted. It is permissible to use one fused extension cable so that a total of four appliances can be used. All appliances must be correctly wired to UK specifications with a fused three-pin plug. Electrical equipment over one year old must be PAT tested (personal appliance test) ask the Accommodation Office staff for details.

26 Press -> arrow key to see next slide Condensation Condensation occurs where moist air comes into contact with a cold surface, such as a glass window or external wall. Air contains water vapour which then appears as water or mould growth. Moisture in the air comes from the following sources: Breathing (asleep) 0.3kg, breathing (awake) 0.85kg, cooking 3kg, personal washing 1kg, washing and drying clothes 5.5kg, (1kg of water equates to about 1 litre) It is possible to avoid condensation by ventilation but it is only effective if consistent throughout the house. To reduce it try the following: After a bath or shower, ventilate the room by opening a window and closing the bathroom door. Dry clothes out of doors or at a launderette. Cover boiling water and saucepans with a lid when you're cooking. Ventilation is vital. Keep a small window open as often as possible in each occupied room.

27 Press -> arrow key to see next slide House Represenatives In large University Managed Houses there may be one or two resident House Representatives. They are working with the Accommodation Office to ensure you have a safe and pleasant stay. If you have any problems with your accommodation or fellow residents, then please talk to them before contacting us. They will regularly test the fire alarm system, check cleaning rotas are followed and ensure anti-social behaviour is reported as well as ensuring the Universitys student regulations are understood and followed. If their instructions are not followed, fines and disciplinary action will be taken against you.

28 Press -> arrow key to see next slide LIFTS In larger student properties where lifts are available, their use is restricted to the following times: 8am to 11pm Use outside these times will disturb residents sleeping in bedrooms nearby and ignoring these guidelines may result in the lift being taken out of action. Mis-use of a lift by overloading can result in failure and an engineer call out fee of around £100. If you get stuck in a lift call 01723 357266, do not try to force open the doors NEVER use a lift if the fire alarm has been activated

29 Press -> arrow key to see next slide Washing and drying machine loads Students who are not used to washing their own clothes at home often tend to over fill the machine with clothes hoping to save money and time. If you put too many clothes in they will not wash, rinse, spin or dry correctly. 3 to 5kg is the normal maximum recommended dry weight of cotton based clothes (The machine should only be two thirds full to allow movement of clothes in water)

30 Press -> arrow key to see next slide Wireless internet broadband provision A wireless system is installed in many of our larger student properties to enable students to access University broadband internet computing facilities. It is included in the cost of the residence package. It is managed by a local private company, not by the University IT department, so faults should be reported to the Accommodation Office. Our website downloads page has the instructions for logging on and explains the standard of computer hardware and software required. The service is designed for you to check your e-mail and connect to the internet to aid your studies, doing research and appropriate coursework. Connecting to illegal web-sites, down-loading, gaming and streaming material is not permitted and the ISP reserves the right to withdraw the service if data limits are exceeded (5gb per month per student) Regulations governing the use of computers and internet are published at:

31 Press -> arrow key to see next slide Keys and call-outs Please look after your keys. Some of the larger properties have special master suite lock systems and key replacements can cost up to £35. If you lock yourself out you can collect an emergency key from Security. Call-outs of Accommodation Office staff to deal with disturbances or damage caused by students at weekends or evenings will be charged at £25 per hour. Telephones, Council Tax, Insurance, TV Licence Telephones are not provided. You can have one installed at your own expense. Council Tax – registered full-time students are exempt. Insurance – Students contents are covered by Endsleigh (Policy HH1101) - see The BBC require each resident in a lockable bedroom to have their own TV licence. The University do not supply any communal televisions so if your household decide to get one you must add all your names to the licence. See

32 Press -> arrow key to see next slide 2 tips to save you money! Please do not flush wet wipes down toilets as they block the pipes. This also applies to rooms with Saniflow units which must not have anything other than human waste and toilet paper put in. Toilet blockages will be charged to your account! If using a hot clothes iron or hair straighteners please ensure you do not put them on carpets or furniture as they will burn them. A burnt carpet can cost £200.

33 Press -> arrow key to see next slide Damage and Repairs Any damage to, or loss from, a University Managed House, its furniture or fittings, outbuildings, gardens, fences, etc must be reported to the Accommodation Office. Damage caused by a student resident (or a guest – for whom the host resident is automatically responsible) will be charged to that resident. Where an individual is not identified the cost of repairs/replacement will be levied against all house residents.

34 Press -> arrow key to see next slide Wheelie Bins: Collection days see - It is the students responsibility to put out their wheelie bin on the correct day for collection (see above website link). Scarborough Council operate a bi-weekly collection scheme, one week for the BLUE bin, GREEN the next. IN BLUE BINS: Paper, plastic bottles and tin cans only, No Glass, Plastic bags, Dirty pizza boxes etc GREEN any rubbish. Glass Bottles must be taken to bottle banks in car parks and supermarkets. The bins MUST be taken back into the yard after being emptied or SBC will fine you for blocking the pavement. Missed collections, wrong bin use or overflowing bins may incur an additional charge of £40. Excess Rubbish: Students must not leave any additional furniture, televisions, cardboard, food, bottles or belongings in the property at the end of contract. These items will need to be taken to a tip which costs £40 per trip. Drains: Do not put hot oil, fat, rice or food waste down sinks. The cost of clearing a drain is £60 and will be charged to all residents in the property.

35 Press -> arrow key to see next slide Alcohol, bullying and anti-social behaviour Excessive alcohol consumption is the biggest cause of upset, damage and danger to a student at University. Anti- social behaviour, excessive noise, bullying or failure to participate in the household chores is not acceptable and disciplinary procedures will be taken which may endanger your future studies.

36 Press -> arrow key to see next slide Vacuum cleaners are all tested and working when you arrive. If they appear not to work a month later it is probably because they are full or clogged. For Dyson / cyclone type machines please be careful NOT to throw away any of the important filter or connection parts that come from inside the chamber. Ensure all filters are tapped against a rubbish bin to clear out the dust stuck in them. If you try to vacuum up paper, liquid, polystyrene or small objects the connection tubes may get blocked. A service charge will apply if this is the case.

37 Press -> arrow key to see next slide Henry Hoovers Henry Hoovers are simple to empty, pull out the handles on either side of the black top. Lift the black top (motor unit) away and take the red base unit to the bin. Remove the filter basket and tap into bin to clear dust. Empty main unit of dust or dispose of full paper bag. Insert new paper bag if one was there and re-assemble in reverse order.

38 Press -> arrow key to see next slide Upright or portable vacuum cleaners with bags. Lift away front cover and remove full paper dust bag. Dispose of bag in a green rubbish bin and insert a new empty paper bag (available from supermarkets) Clean any filters inside by tapping against a bin and check for debris around brushes or in tubes. Re-assemble in reverse order

39 Press -> arrow key to see next slide As soon as you are settled in you should start following a cleaning rota. Inspections will be carried out at the end of every term. Should the house fall into an unacceptable condition, as shown below, cleaners will be brought in at your expense. Cleaning costs and removal of rubbish and road cones can cost more than your £150 deposit covers. For cleaning guidance and standards, see our website download guide.

40 Press -> arrow key to see next slide Damage and Repairs Any damage to, or loss from, a University Managed House, its furniture or fittings, outbuildings, gardens, fences, etc must be reported to the Accommodation Office. Damage caused by a student resident (or a guest – for whom the host resident is automatically responsible) will be charged to that resident. Where an individual is not identified the cost of repairs/replacement will be levied against all house residents.

41 Press -> arrow key to see next slide ON ARRIVAL You will be given a Schedule of Condition sheet. This must be completed immediately and is an acceptance of the condition of the room and property. Any marks, tears or stains should be noted on the form. If the property is not clean to a satisfactory standard, if items are missing from the inventory, or if repairs need undertaking, these should be noted on the form. At the end of the contract any cleaning, damage or missing items not recorded on the schedule will be charged to the student.

42 Complaints Procedure If you are not satisfied with the response you receive from the Accommodation Office staff regarding any issues you have raised then please contact the Accommodation Office Manager, Tracy White on 01723 357245 or e-mail If you are still unhappy with the response you receive then you can contact the University Bursar, Peter Thompson, on 01723 357207, email We will endeavour to resolve all difficulties within our power to do so. If you are still unsatisfied at the end of this process then you can make an appeal to have your case reviewed by other University staff members. The information provided in this presentation was accurate at the time of publication but may be subject to changes. The University reserves the right to make changes to its managed accommodation and management where circumstances make this necessary. Press -> arrow key to see next slide

43 Thank you for watching this presentation Now please watch the Fire Safety video on our website. Click here to EXIT the presentation

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