1. www.cans.org.uk Presentation to SWRLS Joanne Murray 3 December 2012

2. Introduction www.cans.org.uk is the online version of Cans Digest of Social Legislation www.cans.org.uk It is published by Cans Legal Information, the trading name for Cans Trust Cans Trust is a charity that traces its routes back to 1939 when it was established as the former publishing arm of Citizens’ Advice Bureaux

3. SWRLS’s relationship with Cans Legal Information Online: Cornwall has an authority-wide licence Paper Cornwall has three copies Devon has three copies (including Torbay) Gloucestershire has three copies Swindon has one copy

4. Online pricing by population Population Price Per Head (£) Up to 200,000 0.01025 200,001-500,000 0.00897 500,001-1,000,000 0.00794 1,000,001-1,500,000 0.00666 1,500,001-2,000,000 0.00564 2,000,001-2,500,0000.00525 2,500,001-3,000,0000.00500 3,000,001-5,000,0000.00475 5,000,001+0.00450

5. SWRLS consortium pricing PopulationSingle RateSingle PriceJoint RateJoint PriceJoint Saving Bath and N E Somerset179,7000.01025 £1,8420.0045£809£1,033 Bournemouth Libraries168,1000.01025 £1,7230.0045£756£967 Bristol City Libraries441,3000.00897 £3,9580.0045£1,986£1,972 Cornwall535,3000.00794 £4,2500.0045£2,409£1,841 Devon749,9000.00794 £5,9540.0045£3,375£2,579 Dorset404,8000.00897 £3,6310.0045£1,822£1,809 Gloucestershire593,5000.00794 £4,7120.0045£2,671£2,041 Guernsey Jersey North Somerset212,2000.00897 £1,9030.0045£955£948 Plymouth258,7000.00897 £2,3210.0045£1,164£1,157 Poole142,1000.01025 £1,4570.0045£639£818 Somerset525,2000.00794 £4,1700.0045£2,363£1,807 South Gloucestershire264,8000.00897 £2,3750.0045£1,192£1,183 Swindon201,8000.00897 £1,8100.0045£908£902 Torbay Libraries134,3000.01025 £1,3770.0045£604£773 Wiltshire459,8000.00897 £4,1240.0045£2,069£2,055 5,271,500 Savings are in the range of 40-60%

6. Site licences The alternative to authority-wide licences for library authorities is single site licences These cost £299 (+VAT) per site Unlike authority-wide licences, site licences do not include remote access (just access in the library itself)

7. Access to www.cans.org.uk Access to the site in the library is by IP address Access to the site at home is by library card number (the library authority will have our logo on their site, someone at home clicks on our logo and a screen comes up asking them to select their library authority from a drop down list, then they have to put in their library card number and click “login”…from the library, they just click on the logo and they’re in: no need to sign in at all User statistics are captured by us and provided to the client automatically on a monthly basis

8. Customer services Customer support is provided by three editors, 9-5, five days a week Queries about content as well as access are welcomed by telephone or email Please encourage library staff to contact us if they can’t find what they are looking for We cannot give advice but we can tell you what the law says about a particular legal problem