1. Other areas in the No Wrong Door website that you may find useful are… Whats New (inc. education and training) You can access this area via the menu on the left-hand side of the screen. This area contains new and relevant documentation, along with upcoming events and training tools for intake and access staff and managers. This page will be updated regularly and should return to it often to check out Whats New in No Wrong Door.

2. Frequently Asked Questions (FAQs) The most common queries about No Wrong Door will be listed on this page. To obtain the answer to each question, simply click on the question itself and the page will expand to provide you with the answer.

3. Links Not all services we need information about are No Wrong Door partners. As a result a links page has been set up to provide easy access to often used information pages. If there are pages you would like added to this list, then let us know via the Feedback form.

4. Feedback The success of the No Wrong Door website is dependant on all users having their say on how it works and providing information and suggestions for its improvement within the scope of the project. All types of feedback can be provided via this page including: Positive/negative comments Suggested additions to the site Corrections to existing data Reporting of broken links Advice of updated information Notification of upcoming events All comments and suggestions provided via the Feedback page are forwarded directly to the sites administrator and your feedback will be acknowledged.

5. Once you have finished utilising the No Wrong Door website features you can either manually Log Out using the link on the left hand side menu. Alternatively, if you move on to another website or another area of the Southern Health website whilst still in the same window, you will automatically be logged out of the No Wrong Door website.

6. Things to Remember No Wrong Door helps facilitate the passage of referrals that have been received by the wrong agency/service to a more appropriate agency/service You can search for a service by name of by the clients condition, age and/or postcode You will need to enter the clients details into the Referral Redirection Form All areas of Eligibility for Confirmation for Redirection must be completed Providing detailed reasons why you need to redirect the referral will help us educate referrers The Referral Redirection Form needs to be downloaded, saved and/or printed then redirected. These forms cannot be emailed from this website. Suggestions, comments and information updates should be made via the feedback page Thank you for undertaking the No Wrong Door online training