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CULTURAL DIVERSITY IN THE WORKPLACE. Definition of Culture Culture refers to the cumulative deposit of knowledge, experience, beliefs, values, attitudes.

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Presentation on theme: "CULTURAL DIVERSITY IN THE WORKPLACE. Definition of Culture Culture refers to the cumulative deposit of knowledge, experience, beliefs, values, attitudes."— Presentation transcript:

1 CULTURAL DIVERSITY IN THE WORKPLACE

2 Definition of Culture Culture refers to the cumulative deposit of knowledge, experience, beliefs, values, attitudes and religion by a group of people generally without thinking about them. Culture refers to the cumulative deposit of knowledge, experience, beliefs, values, attitudes and religion by a group of people generally without thinking about them.

3 Philosophy Consider cultural competence a priority. Culture is dynamic, therefore cultural competence must be an on-going process. Consider cultural competence a priority. Culture is dynamic, therefore cultural competence must be an on-going process. Cultural competence is the effective use of social and interpersonal knowledge and skills that demonstrates understanding and appreciation of individual and group differences and similarities. Cultural competence is the effective use of social and interpersonal knowledge and skills that demonstrates understanding and appreciation of individual and group differences and similarities.

4 Cultural Diversity in the Workplace Cultural Diversity in the Workplace Cultural diversity in the workplace provides strength. It also challenges individuals to respond to their diverse work environment effectively. Cultural diversity in the workplace provides strength. It also challenges individuals to respond to their diverse work environment effectively. Valuing individual and group cultural differences is critical to achieving the organizational goals. Valuing individual and group cultural differences is critical to achieving the organizational goals.

5 Cultural Awareness Know your own cultural background. Know your own cultural background. Recognize your own stereotypes and biases. Recognize your own stereotypes and biases. Gain knowledge of cultural history and heritage. Gain knowledge of cultural history and heritage. Be aware of others perceptions. Be aware of others perceptions. Recognize effects of -ism on the others. Recognize effects of -ism on the others.

6 Teaching Tolerance Tolerance is defined as recognition of and respect for the opinions, practices or behavior of others. Tolerance is defined as recognition of and respect for the opinions, practices or behavior of others.

7 Remember... People long to be celebrated, not tolerated!

8 Forming a Team There are three important characteristics of teams: size, diversity and interdependence. There are three important characteristics of teams: size, diversity and interdependence. Teams diverse in skill sets and knowledge levels, as well as ethnicity and culture, perform better than those with identical skills sets. Teams diverse in skill sets and knowledge levels, as well as ethnicity and culture, perform better than those with identical skills sets. Diversity actually decreases team conflicts and enhances creativity. Diversity actually decreases team conflicts and enhances creativity.

9 ARE YOU PART OF THE TEAM?

10 ABMHCs Cultural Diversity Committee Supports SCDMHs Focus To teach employees communication and conflict resolution techniques to be used in the framework of working with a culturally diverse population whose members may solve problems in very different ways. To teach employees communication and conflict resolution techniques to be used in the framework of working with a culturally diverse population whose members may solve problems in very different ways.

11 ABMHCs Cultural Diversity Committee Supports SCDMHs Mission To support the Recovery mission through the continual development of a culturally aware, culturally knowledgeable, and culturally skilled workforce. To support the Recovery mission through the continual development of a culturally aware, culturally knowledgeable, and culturally skilled workforce.

12 Cultural Diversity Activities Multicultural Calendars (cultural information divided by the month, holiday and country) Multicultural Calendars (cultural information divided by the month, holiday and country) Readings Readings Quizzes Quizzes Fact sheets Fact sheets Other tools that foster dialogue and questions within the organization Other tools that foster dialogue and questions within the organization

13 Why are Activities Important? They help clinicians reach clients who may benefit from a more hands-on or practical learning experience. They help clinicians reach clients who may benefit from a more hands-on or practical learning experience. They encourage clients to become actively involved in the therapeutic process without bias, rather than being passive recipients. They encourage clients to become actively involved in the therapeutic process without bias, rather than being passive recipients.

14 HAVE A HAND IN DIVERSITY

15 FOUR STEPS TO CULTURAL DIVERSITY SUCCESS

16 I. Leadership Driven I. Leadership Driven Create and maintain culturally and linguistically competent services by supporting: Multiculturalism embedded into all organizational units. Continued efforts to recruit, retain and develop a culturally diverse workforce.

17 II. Staff Oriented Support cultural competency of the staff. Support cultural competency of the staff.

18 III. Client Oriented To support and promote the involvement of clients, families To support and promote the involvement of clients, families and advocacy groups in the planning and development of care.

19 IV. Information Driven To support monitoring and dissemination of the level of cultural awareness, knowledge and skills

20 Life Without Diversity Life Without Diversity Close your eyes and imagine that everyone in the room is the same. Exactly the same! Same hair, eye color, height, weight, gender, race, language. Everyone dresses the same and sounds the same. Now open your eyes, look to your left and your right. What do you see?

21 ONE MIND, ONE RACE

22 DO YOUR HOMEWORK Learn about other cultures. Learn about other cultures. Know respectful behavior. Know respectful behavior. Identify a cultural guide. Identify a cultural guide. Gain entry into the community. Gain entry into the community.

23 Conclusion Learning about and accepting diversity can improve your interpersonal effectiveness and increase your personal and professional opportunities.

24 Cultural Diversity in the Workplace Resource: http://www.state.sc.us/dmh/multi_culture/home.html If any additional information regarding this presentation is needed, please contact Terry Miller or Cynthia Smith. Thank You For Your Time! The Cultural Diversity Committee at ABMHC


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