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Emotional Intelligence. Emotional Intelligence Is The Key To Success Emotional Intelligence refers to the capacity for recognizing our own feelings and.

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Presentation on theme: "Emotional Intelligence. Emotional Intelligence Is The Key To Success Emotional Intelligence refers to the capacity for recognizing our own feelings and."— Presentation transcript:

1 Emotional Intelligence

2 Emotional Intelligence Is The Key To Success Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. * Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. * –Self-awareness –Self management –Social awareness –Relationship management * Working With Emotional Intelligence, Daniel Goleman, Bantam Books, 1998

3 The Emotional Competence Framework Personal Competence: These competencies determine how we manage ourselves. * Personal Competence: These competencies determine how we manage ourselves. * –SELF-AWARENESS Emotional self-awareness: Reading ones own emotions and recognizing their impact; using gut sense to guide decisions Emotional self-awareness: Reading ones own emotions and recognizing their impact; using gut sense to guide decisions Accurate self-assessment: Knowing ones strengths and limits Accurate self-assessment: Knowing ones strengths and limits Self-confidence: A sound sense of ones self-worth and capabilities Self-confidence: A sound sense of ones self-worth and capabilities * Primal Leadership, Daniel Goleman, Harvard Business School Press, 2002 P

4 The Emotional Competence Framework Personal Competence: * Personal Competence: * –SELF-MANAGEMENT Emotional self-control: Keeping disruptive emotions and impulses under control Emotional self-control: Keeping disruptive emotions and impulses under control Transparency: Displaying honest and integrity; trustworthiness Transparency: Displaying honest and integrity; trustworthiness Adaptability: Flexibility in adapting to changing situations or overcoming obstacles Adaptability: Flexibility in adapting to changing situations or overcoming obstacles Achievement: The drive to improve performance to meet inner standards of excellence Achievement: The drive to improve performance to meet inner standards of excellence *Primal Leadership, Harvard Business School Press, 2002

5 SELF-MANAGEMENT Initiative: Readiness to act and seize opportunities Initiative: Readiness to act and seize opportunities Optimism: Seeing the upside in events Optimism: Seeing the upside in events

6 The Emotional Competence Framework Social Competence: These capabilities determine how we manage relationships: * Social Competence: These capabilities determine how we manage relationships: * –SOCIAL AWARENESS –Empathy: Sensing others emotions, understanding their perspective, and taking an active interest in their concerns –Organizational awareness: Reading the currents, decision networks, and politics at the organizational level –Service: Recognizing and meeting…client or customer needs * Primal Leadership, Harvard Business School Press, 2002

7 The Emotional Competence Framework Social Competence:* Social Competence:* –RELATIONSHIP MANAGEMENT Inspirational leadership: Guiding and motivating with a compelling vision (for media salespeople this would translate into creating value with an inspiring vision for your medium and your media outlet) Inspirational leadership: Guiding and motivating with a compelling vision (for media salespeople this would translate into creating value with an inspiring vision for your medium and your media outlet) Influence: Wielding a range of tactics of persuasion Influence: Wielding a range of tactics of persuasion Developing others: Bolstering others ability through feedback and guidance Developing others: Bolstering others ability through feedback and guidance * Primal Leadership, Harvard Business School Press, 2002

8 RELATIONSHIP MANAGEMENT Change catalyst: Initiating, managing, and leading in a new direction * Change catalyst: Initiating, managing, and leading in a new direction * Conflict management: Resolving disagreements Conflict management: Resolving disagreements Teamwork and collaboration: Cooperation and team building Teamwork and collaboration: Cooperation and team building * Primal Leadership, Harvard Business School Press, 2002


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