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Copyright © 2000. Hay Acquisition Company I, Inc. All rights reserved. 0112-9515-HAYG Generic 1 EMOTIONAL INTELLIGENCE.

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Presentation on theme: "Copyright © 2000. Hay Acquisition Company I, Inc. All rights reserved. 0112-9515-HAYG Generic 1 EMOTIONAL INTELLIGENCE."— Presentation transcript:

1 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 1 EMOTIONAL INTELLIGENCE

2 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 2 Theoretical Underpinnings of ECI: Performance-Based Theory Competency Methodology n McClelland, Boyatzis, Spencer and Spencer David McClelland’s 1973 landmark article “Testing for Competence Rather Than Intelligence” n Criterion Groups Outstanding vs. Typical on a performance measure n Behavioral Differentiators What did the outstanding do, think, say, and feel that contributed to their success?

3 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 3 Characteristics of “Failed Teen” Characteristics of “Successful Teen” Happy Teen/Unhappy Teen

4 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 4 Emotional Intelligence Defined “The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.” Daniel Goleman

5 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 5 Positive impact on others SelfOthers Awareness Actions The Conceptual Model Self- Awareness Self- Awareness Social Awareness Social Awareness Self- Management Self- Management Social Skills

6 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 6 The Impact of Self-Awareness Research supports that Self-Awareness is a necessary underpinning of both Self-Management and Social Awareness.

7 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 7 The Impact of Self-Awareness on Self-Management With Self-Awareness, a person has a chance of demonstrating Self- Management. 49% 4% 51% 96% YesNo Yes No N = 427, p <.001 (Burckle and Boyatzis, 1999) Self-Management Self- Awareness Without Self-Awareness, a person has virtually no chance of demonstrating Self- Management. 49% 96%

8 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 8 83% 38% The Impact of Self-Awareness on Social Awareness With Self-Awareness, a person has a 38% chance of having Social Awareness. 83% Without Self-Awareness, a person has an 83% chance of lacking Social Awareness. 38% 17% 62% YesNo Yes No Social Awareness Self- Awareness N = 427, p <.001 (Burckle and Boyatzis, 1999)

9 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 9 Self-Awareness The essence of Self-Awareness is seeing yourself as others see you. n Research shows that people with high Accurate Self-Assessment (ASA) have smaller gaps between self and others’ views than people who score low on ASA* (Burckle & Boyatzis, 1999). * N=214, t-values range from 2.27 to 6.46, p<.001 n 360° feedback is critical for obtaining objective insights.

10 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 10 The Competency Framework Self- Awareness Self- Awareness Social Awareness Social Awareness Self- Management Self- Management Social Skills Emotional Self-Awareness Accurate Self-Assessment Self-Confidence Empathy Organizational Awareness Service Orientation Self-Control Trustworthiness Conscientiousness Adaptability Achievement Orientation Initiative Developing Others Leadership Influence Communication Change Catalyst Conflict Management Building Bonds Teamwork & Collaboration

11 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 11 Self-Awareness Competencies Emotional Self-Awareness n Definition of the competency: (in your own words) n Target-level behavior: Understands the implications of own emotions n Real-life example:

12 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 12 Self-Awareness Competencies Accurate Self-Assessment n Definition of the competency: (in your own words) n Target-level behavior: Leverages self-awareness n Real-life example:

13 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 13 Self-Awareness Competencies Self-Confidence n Definition of the competency: (in your own words) n Target-level behavior: Has presence n Real-life example:

14 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 14 Self-Management Competencies Self-Control n Definition of the competency: (in your own words) n Target-level behavior: Responds calmly n Real-life example:

15 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 15 Self-Management Competencies Adaptability n Definition of the competency: (in your own words) n Target-level behavior: Adapts or changes strategy n Real-life example:

16 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 16 Self-Management Competencies Achievement Orientation n Definition of the competency: (in your own words) n Target-level behavior: Anticipates obstacles n Real-life example:

17 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 17 Social Awareness Competencies Empathy n Definition of the competency: (in your own words) n Target-level behavior: Sees others’ perspectives n Real-life example:

18 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 18 Social Awareness Competencies Service Orientation n Definition of the competency: (in your own words) n Target-level behavior: Addresses underlying needs n Real-life example:

19 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 19 Social Skills Competencies Communication n Definition of the competency: (in your own words) n Target-level behavior: Effective in give-and-take n Real-life example:

20 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 20 Social Skills Competencies Conflict Management n Definition of the competency: (in your own words) n Target-level behavior: Orchestrates win-win solutions n Real-life example:

21 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 21 Social Skills Competencies Building Bonds n Definition of the competency: (in your own words) n Target-level behavior: Uses strong mutual relationships n Real-life example:

22 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 22 Social Skills Competencies Teamwork and Collaboration n Definition of the competency: (in your own words) n Target-level behavior: Encourages others n Real-life example:

23 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 23 Model for Self-Directed Change Understanding the Gap between Actual and Ideal n Do I have aspirations and goals? n Do I have an accurate image of my strengths and needs? Do I see myself as others see me? If not, do I have a plan to learn how others see me? n Until I understand what others say about me, I cannot internalize this information.

24 Copyright © Hay Acquisition Company I, Inc. All rights reserved HAYG Generic 24 Emotions Thoughts Behavior Performance Good News! You can develop Emotional Intelligence! n “Rewire” your responses to feelings. n Change how you think about this. n Alter your behavior.


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