6 …results in fear conditioning Learned fearfulness…results in fear conditioning
7 Think of someone you admire whom you see as successful and/or effective in their work and life Name a quality they possess…
8 Emotional Intelligence IQ does not predict success
9 Emotional Intelligence Daniel Goleman 1998 “ the capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships. ”
13 PERSONAL COMPETENCIES SELF AWARENESSknowing what we are feeling ,using this in decision making,being realistic about our abilities and self confident in a grounded waySELF REGULATIONmanaging our emotions to help us get things done, recovering well from upset, being prepared to wait for resultsSELF MOTIVATIONusing our values to guide us towards challenge goals, persevering in the face of setbacks, taking the initiative and being flexible to achieve resultsadapted fromDANIEL GOLEMAN 1998
14 EMPATHY SOCIAL COMPETENCIES sensing others’ feelings, needs and concerns and understanding different perspectivesSOCIAL SKILLSinfluencing others, building relationships, managing conflict, persuading and leading,enabling co-operation and teamworkadapted fromDANIEL GOLEMAN 1998
16 EMOTIONAL INTELLIGENCE A ChallengeFor emotional intelligence or emotional literacy to be really meaningful, these ideas need to have value in the outer as well as the inner world – they should have an impact upon organisational and community, as well as individual, life.From Andrew Samuels
18 EMOTIONAL COMPETENCIES (Daniel Goleman 1998) which are your strengths?which are important to you?which do you want to develop?what would success in the skill look like?how could you develop the skill?
19 EMOTIONAL INTELLIGENCE In organisational and community life What would an “emotionally intelligent” Practice (or PCT) be like?How would it work (internally and externally)?What difference would being “emotionally intelligent” make to patients and the local community?
20 Emotional intelligence Knowing your emotionsManaging your emotionsMotivating yourselfRecognising emotion in othersHandling relationships