1. Understanding Emotional Competence Workshop MGT 620

2. Workshop Goals Increase your understanding of Emotional Intelligence. Understand your own strengths and areas for improvement. Set goals and make a plan for improving your Emotional Intelligence.

3. Agenda IntroductionTue9/15 Film ExerciseThur 9/17 Career Goals11:00 to 11:30 Analyzing Differences11:30 to 12:00 Debrief Differences1:00 to 1:30 Strengths1:30 to 2:15 Areas for Development2:15 to 3:00 Development Plan3:00 to 4:00 Wrap-up

4. Ground Rules All participation is voluntary. You do not have to share any of your scores. Other people’s scores and self-assessments should be held in confidence Focus of the workshop is on behavior at work and school. Rick is available for follow-up discussion.

5. Definition of EQ “The capacity for recognizing our own feeling and those of others, for motivating ourselves, and for managing the emotions well in ourselves and in our relationships.”

6. EQ is….. Separate and distinct from cognitive intelligence. Learned behavior. Rooted in different (lower, older)parts of the brain from cognition.

7. A Little Bit About Brain Structure Amygdala: emotional center of the brain –Has our emotional memory –Matches stimulus to memory –Sends signals to rest of brain –Triggers flight or fight response –Can bypass cognitive reasoning part of the brain “amydala” hijack.

10. Neocortex: thinking part of the brain –Applies rules and reason to make sense of stimulus. Neocortex in the prefrontal lobes manage the emotional response generated by the amygdala. Stifles or controls the feeling to deal with it more effectively. Slower process than the amygdala

11. EQ Intellectual Roots Competencies Studies Which separate “average” performers from “superstar” performers. –State Department –IT managers Technical Competencies are threshold competencies to enter an occupation but don’t predict high performance. Organizations with a “higher EQ” perform better.

12. Goleman’s EQ Model for Work Self-Awareness Emotional Self Awareness Accurate Self-assessment Self Confidence Social Awareness Empathy Organizational Awareness Service Orientation Self-Management Emotional Self-Control Trustworthiness Conscientiousness Adaptability Optimism Achievement Orientation Initiative Relationship Mgt. Developing Others Inspirational Leadership Influence Communication Change Catalyst Conflict Management Building Bonds Teamwork and Collaboration

13. What are your career goals? Next 12 months Over 2-4 years? Write them our as completely as possible. Manage MOD project more effectively by developing MOD staff. Develop international consulting opportunities in are area of training and economic development? Share your goals with the group.

14. Where are Your Competency Gaps? Competencies where you rated your self one point or more differently from the raters? Note direction –Raters higher than me Emotional Self Awareness Accurate self assessment Organizational awareness Conflict Management –Self higher than raters None

15. Analyzing Your Differences Identify areas where you rated your self higher than the raters. Identify areas where you rated your self lower than the raters. Write our (in full sentences) why you think these differences occurred. Share the differences with the group. Choose one to explore with the group.

16. What are your strengths? Competencies Raters rated over 4 –Accurate self assessment –Initiative –Service Orientation –Communication –Change Catalyst –Building Bonds Identify your strengths. Write-out (in full sentences) why you think you are strong is this area. Share list with group and choose one area to explore with group.

17. Areas for Development? Where were you rated 3 or lower –Emotional self-control –Inspirational leadership –Influence –Conflict Management Write our an explanation (in full sentences) of why you think people rated you low is this area. Share your areas with your group. Choose one area to explore with the group

18. Select 3-4 Competencies You Want to Develop Consider your goals, and your rating analysis –Inspirational Leadership –Emotional Self-control –Developing Others

19. Developing Your Emotional Competencies For the Competencies you selected review the selected “Developmental Tips” in the booklet. For each competency: –Define what specific behaviors you would like to change to enhance these competencies. –Identify three methods for changing. –Share your plan with the group Share your goals and plan for the group. Choose one competency develop plan to discuss with group

20. CompetencySpecific Behaviors to Change Specific Activities to Improve