1. What is Emotional Intelligence?

2. Emotional intelligence is about managing our emotions intelligently. It is the ability to understand our own feelings and how they affect us. EQ also involves understanding the feelings of others. Emotional intelligence is about managing our emotions intelligently. It is the ability to understand our own feelings and how they affect us. EQ also involves understanding the feelings of others.

3. EQ involves self-awareness. People with good self-awareness are aware of how their emotions are affecting them and others around them. EQ involves self-awareness. People with good self-awareness are aware of how their emotions are affecting them and others around them. What is Emotional Intelligence?

4. EQ is about how we process delayed gratification, fear, anger and anxiety. EQ is about how we process delayed gratification, fear, anger and anxiety. What is Emotional Intelligence?

5. Why is EQ so Important? 85% of success is due to EQ. Only 15% is due to IQ. 85% of success is due to EQ. Only 15% is due to IQ.

6. Why is EQ so Important? Strong EQ enables you to build healthy relationships. Strong EQ enables you to build healthy relationships.

7. Why is EQ so Important? Distressing emotions that are not managed well affect our ability to think, focus and get work done. Distressing emotions that are not managed well affect our ability to think, focus and get work done.

8. Two Major Categories of EQ Personal Competence Social Competence Personal Competence Social Competence

9. EQ Competencies Self-AwarenessSelf- Management Social Awareness Social Skills Emotional Awareness Self-ControlEmpathyCommunication Self-AssessmentTransparencyUnderstanding Others Building Bonds ConfidenceAdaptabilityServingResolving Conflict InitiativeDeveloping Others Influence OptimismOrganizational Awareness Teamwork Leadership Change Agent

10. Self-Confidence Strong self-image At rest with yourself Able to handle stress Learning to be positive Strong self-image At rest with yourself Able to handle stress Learning to be positive

11. Self-Awareness Knowing my internal state Owning my own choices, values, preferences and beliefs Understanding my feelings and their effects on myself and others Having a strong sense of self-worth Having accurate self-assessment Knowing my internal state Owning my own choices, values, preferences and beliefs Understanding my feelings and their effects on myself and others Having a strong sense of self-worth Having accurate self-assessment

12. Relationships Learning how to relate well to others Effective in conversation Listening and empathy Awareness of the needs, feelings and concerns of others Able to get beyond my own needs to meet the needs of others Learning how to relate well to others Effective in conversation Listening and empathy Awareness of the needs, feelings and concerns of others Able to get beyond my own needs to meet the needs of others

13. Teamwork and Work Effectiveness Able to participate in a group to accomplish a goal or get work done Capable of resolving disagreements Effective in communicating with the team Competent at working under a boss Dependable at following through on work Able to participate in a group to accomplish a goal or get work done Capable of resolving disagreements Effective in communicating with the team Competent at working under a boss Dependable at following through on work

14. Self-Management Managing internal feelings and thoughts Self-control Transparency and integrity Adaptability Initiative Managing internal feelings and thoughts Self-control Transparency and integrity Adaptability Initiative

15. Self-Awareness Emotional Awareness Self-Awareness Emotional Awareness Personal Development Process Personal Development Plan Personal Coaching Personal Development Process Personal Development Plan Personal Coaching Self-Management Self-Management Listening Skills Effective Communication and Listening Resolving Conflict Listening Skills Effective Communication and Listening Resolving Conflict Emotional Intelligence