1. Unit 7 Can I take a message

2.  Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business Speaking Part 2 Business Speaking  Part 3 Listening Practice Part 3 Listening Practice  Part 4 Fun Listening Part 4 Fun Listening

3. Unit Goals When the students finish learning this unit, they should be able to know how to take a message know how to leave a message at the reception understand the tips for answering a business phone call

4. Lesson 13 Part 1 Practical Listening & Speaking  A. Word Study A. Word Study  B. Functional Listening B. Functional Listening  C. Language Check C. Language Check  D. Controlled Practice D. Controlled Practice  E. Business Culture E. Business Culture

5. A. Word Study corporation 公司 research...on 对... 研究 hold on 不挂断 ringing(calling) about 打电话关于... take a message 留言 put...through 接通 Purchasing Manager 采购经理 accounts 账户 call...back 回复 hold the line 别挂电话 direct line 直线 engaged(busy) 忙于 double 双倍 pick up 接电话 triple 三倍 available 空的 caller 打电话者

6. B. Functional Listening Task: Taking a message: listen to the recording and fill in the blanks. Kitty: Good morning. HAB Corporation. How may I help you? Sam: Hello. I'd like to speak to David Johnson, please. Kitty: Hold on, please.(1) ___________________________.I'm afraid he's out of the office at the moment. Can I take a message? Sam: Yes, this is Sam Collins from BMW. I'm ringing about Mr. Johnson' visit to our company next Tuesday. Kitty: Yes? Sam: Could you ask him (2) ___________________________ of the visit on that day? It was at ten o'clock, but that's a bit difficult for our Purchasing Manager. Kitty: What time would you prefer? Sam: Well, 11:00 would be the best for us. Can you ask him to call me back this afternoon? Kitty: Certainly.(3) ____________________________________.Could you repeat it? Sam: It's Sam Collins. Kitty: Could you spell your last name, please? Sam: C-O-L-L-I-N-S. Kitty: (3) _________________________________.Did you say N-S or M-S? Sam: N for No-N. Kitty: Ok. May I have your number, please? Sam:He can (4) ______________________________: six three double two, triple five seven. Kitty: It's six three double two, triple five seven. I'll give him the message as soon as he gets back. Sam: Thank you. Good-bye. Sorry to keep you waiting if we can change the time I'm afraid I didn't catch your name reach me on my direct line I'm sorry

7. How to take a message? saying the company's name and greeting asking somebody to wait offering help asking for information asking the caller to repeat checking information promising to take action steps

8. C. Language Check  Task One: Taking a message  Saying the company's name and greeting TAB Corporation. ________ can I do for you? TAB Corporation. ________ may I help you? Good morning. HDC International.  Asking somebody to wait Just a moment, please. I'll put you through. Could you hold the line, please? I'll ________you. Hold on, please. I'll________ if she's in. What How connect see

9.  Offering help I'm afraid she's in a meeting at the moment. Can I take a message? I'm afraid Mr. Martin isn't _____________ at the moment. Would you like to leave a message? I'm afraid he's on ____________ _ at teh moment. Would you like to hold.  Asking for information May I ask who is calling, please? Could you ____________your phone number, please? May I have your number, please? Could I ask what it's about? in another line tell me

10.  Asking the caller to repeat  Could you say that again?  I'm sorry. I didn't _____________. Could you repeat it, please?  Could you speak a little more slowly, please?  Could you repeat your name?  Checking information  OK. That's Robert Burton. Am I right?  So, that's May 17. Is_____________?  So, you will come on June 16. Is that correct? that right catch it

11.  Promising to take action I'll give her the message ___________she's back. I'll get Mr. Li to call you as soon as he comes back. I will ask him to call you __________tomorrow. I will ask her to call you back as soon as she is free. as soon as first thing

12. D. Controlled Practice  Work with your partner to make a dialogue based on the following chart. YOU Hello? Who are you looking for? Which Mr. Chen? Director Chen in Sales or Marketing? Wait. He's not in. He has a cold. He won't be back until tomorrow morning. Want to leave a message? What's your name? Spell it. What's your number? I will ask him to call you tomorrow. YOUR PARTNER Hello? I'm looking for Mr. Chen. Director Chen. Jack Chen in Sales. When will he be back? Yes. Tell him to call me ASAP. I want to talk about the training details with him. Green Dobson. D-O-B-S-O-N He has my number. See you.

13. E. Business Culture---Tips for Answering a Business Phone Call Listen to a passage and discuss the following questions with your partner. (1) Have you answered a business call in English? What was your feeling about it? (2) What should you prepare before answering a business call? (3) What should you pay attention to when answering a business phone call?

14. Pair Work A Role Play B Part 2 Business Speaking

15. A. Pair work Task: Work with your partner to match the sentences on the left with the similar sentences on the right. 1) How can I help you? 2) Could you put me through to Jenny Lee, please? 3) Could you wait for just one moment, please? 4) I'll put you through to her immediately. 5) I'm afraid the line is busy. 6) Can I take a message? 7) May I ask who is calling, please? 8) June Davis speaking. 9)I'm sorry. Could you repeat that? 10) May I have your number, please? A. I will connect you immediately. B. Could you hold on for a moment, please? C. I'd like to speak to Jenny Lee, please. D. What can I do for you? E. Could you tell me your phone number? F. I'm sorry. Could you say that again? G.This is June Davis. H. May I have your name, please? I. Would you like to leave a message. J. I'm afraid the line's engaged.

16. B. Role play Task: Role-play a telephone conversation according to the following two situations. Both you and your partner can use your own name. Situation OneInformation for youInformation for your partner You are a colleague of Paul Taylor's. He's in a meeting at the moment, so answer the phone and take the message for him. Phone Paul Taylor and ask him to bring the DKL file to the meeting on Thursday. Situation TwoInformation for youInformation for your partner Phone Deborah Sauer at ADC Corporation. Tell her your flight gets in on Friday at 10:30 a.m. Ask her to pick you up at the airport. Your flight number is BA008. You are a colleague of Deborah Saucer. She's at lunch at the moment, so answer the phone and take any messages for her.