Presentation on theme: "Telephone Conversation by Paul Chen Hello. Hi.. Outline Starting Questions Sample Conversations (1) (2) Vocabulary Useful Expressions (1) Starting a telephone."— Presentation transcript:
Telephone Conversation by Paul Chen Hello. Hi.
Outline Starting Questions Sample Conversations (1) (2) Vocabulary Useful Expressions (1) Starting a telephone conversation (2) Making others on hold (3) The one youd like to talk to is busy or not there (4) Wrong Numbers Discussion Questions Reference
Starting Questions How do you often start a phone conversation? Do you know some other ways to start a phone conversation? Is there any essential personal info. you should provide while youre calling someone? What would you say if you had the wrong number? What would you probably respond if the one youd like to talk to is busy or not there? Dont worry if you dont know how to answer the questions above, coz were gonna learn them all throughout this session!
Sample Conversation (1) A: Hello, this is Paul Chen calling. May I speak to Lynn Pan? B: Please hold a moment. Ill see if she is in. (A moment later, ) B: Hello. Im sorry. Im afraid Lynn cant take the call at this time. Shes taking a bath now. May I take a message, or would you like to have her return your call? A: Could you please tell her that I will drop by and discuss with her the oral report for our English class this afternoon around 2 oclock after I come back from Taipei City? B: Sure. Ill give her the message. A: Thanks very much. B: Youre welcome. A: Good-bye. B: Good-bye.
Sample Conversation (2) A: Hello. Is Eric Chang there? B: May I ask who is calling? A: Oh, this is Alex Chen, Erics classmate. Can I speak with him? B: Im sorry. Eric just went out a few minutes ago. Would you like to leave a message, or call back later? A: Well, thats okay. I am just wondering if Eric is still going with us to the movies later. He should have come here 5 minutes ago. B: Oh, I guess you will see him soon, because he told me hes running for an appointment. A: Oh, thanks for telling me that. B: Youre welcome. A: Bye. B: Bye-bye. What differences can you tell from this sample conversation and the previous one?
Vocabulary take a bath oral report drop by return ones call leave a message call back later appointment
Useful Expressions (1): Starting a telephone conversation Formal: May 1. Could I speak to B, please? This is A calling. Can 2. Id like to speak to B, please. This is A. 3. This is A. Is B in, please? Informal: 1. Is B there? 2. B, please. From Say it Naturally
Useful Expressions (2): Making others on hold Formal: 1. Would you mind holding a minute while I try to find B? 2. Could you hold, please? 3. Please hold a moment. One 4. Just a moment, please. Ill see if B is in. Wait a Informal: 1. Hang on. Ill get B. 2. Just a sec. From Say it Naturally
Useful Expressions (3): the one youd like to talk to is busy or not there Im sorry, but B is not here right now. May I take a message, or would you like to call back later? busy have B return your call? B is occupied now. Would you like to leave a message ? tied up call back later? come to the phone Im afraid B cant speak to you at this time. take the call in a few minutes? Could you call back in a little while? later? From Say it Naturally
Useful Expressions (4): Wrong Numbers If youre the person who makes the phone call: have 1. Oh, Im sorry. I guess I have the wrong number. must have 2. Oh, I was trying to reach (give phone number). 3. Is this (give phone number). 4. Oh, Im sorry to disturb you. I dialed the wrong number. If youre the person who answers the phone: 1. Im sorry. You have the wrong number. 2. Im sorry. Theres no one here by that name. I think you dialed the wrong number. From Say it Naturally
Discussion Questions What would you respond if the caller doesnt sound polite at all? What would you do if youre answered by an answering machine ( ) or a voice mail ( )? Have you ever received phone calls from a scam clan ( )? How did you respond?
Reference Wall, Allie Patricia. Say it Naturally: Verbal Strategies for Authentic Communication. 2 nd ed.