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Telephone Training A2 comm:pakt communication packages for Business English training.

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Presentation on theme: "Telephone Training A2 comm:pakt communication packages for Business English training."— Presentation transcript:

1 Telephone Training A2 comm:pakt communication packages for Business English training

2 In simplified language, I can forward telephone calls I can spell names / codes / addresses etc. I can pass on information about time and numbers I can manage simple telephoning actions such as identifying self I can specifying the person I want to talk to I can exchanging basic information and close a call

3 Read the dialogue and make it polite (friendlier) ReceptionistCaller 1. ABC Ltd. What do you want? 2. I want to speak to Ms Williams 3. Not there. Message4. Im Ann Jones. Please call me 5. Didnt understand. Please spell6. A-N-N new word J-O-N-E-S 7. Ok I give message 8. Thanks. Goodbye 9. Goodbye

4 What is important to remember when telephoning?

5 Easy as ABC? Whats your address?

6

7 Take a message

8 Listen to the dialogue and answer the questions Who is calling? Who does she/he want to speak to? Does he/she get through? If not, why not? What will happen next?

9 Listen again and complete the sentences 1. Micah Information Systems. Sylvia _____________. 2. _______________ Mr Seide is in a meeting. 3. Could you ask him to ___________ me _________? 4. ________ Mr Seide __________ your number? 5. Youre ____________. Bye now.

10 Match the sentences 1-5 with the correct response a-e. 1. Could I speak to David Payton, please? a. Thank you for your help. Good bye. 2. Whos calling please?b. Certainly. Hold one moment, please. 3. Can I take a message?c. This is Monique Dumont from Execo. 4. Could you tell me your number?d. Yes, could you ask him to call me back? 5. Ill give him the message.Its 33- thats the code for France- then

11 Language Note 1. To talk about your interests use like + ing. I like playing tennis. He like watching fooball on TV. 2. To talk about what you want to do & make invitations use would like to + verb Id like to (I would like) to go to the cinema. Would your colleague like to come with us to lunch?

12 Language practice in pairs: 1. Ask your partner if he/she likes coffee 2. Offer your partner a cup of coffee 3. Ask your partner if he/she likes Johnny Depp 4. Ask your partner to see a film with Johnny Depp

13 Read the dialogue and make it polite (friendlier) ReceptionistCaller 1. ABC Ltd. What do you want? 2. I want to speak to Ms Williams 3. Not there. Message4. Im Ann Jones. Please call me 5. Didnt understand. Please spell6. A-N-N new word J-O-N-E-S 7. Ok I give message 8. Thanks. Goodbye 9. Goodbye


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