1. Telephone Training A2
comm:pakt communication packages for Business English training

2. In simplified language, I can forward telephone calls
I can spell names / codes / addresses etc.
I can pass on information about time and numbers
I can manage simple telephoning actions such as identifying self
I can specifying the person I want to talk to
I can exchanging basic information and close a call
Can do statements to get cps (course participants) to a good A2

3. Read the dialogue and make it polite (friendlier)
Receptionist Caller
1. ABC Ltd. What do you want? 2. I want to speak to Ms Williams
3. Not there. Message 4. I‘m Ann Jones. Please call me
5. Didn‘t understand. Please spell 6. A-N-N new word J-O-N-E-S
7. Ok I give message Thanks. Goodbye
9. Goodbye
Get cps to work in pairs and re-write the dialogue. Then get them to do a role play in front of the group

4. What is important to remember when telephoning?
Get cards and get groups to write in German/English

5. What‘s your email address?
Easy as ABC?
What‘s your address?
The alphabet via CD or PC
Pairwork reading out addresses

7. Take a message
Play a message from an MP3 and have the cps take a message. Aim to write down addresses

8. Listen to the dialogue and answer the questions
Who is calling?
Who does she/he want to speak to?
Does he/she get through? If not, why not?
What will happen next?
Play MP3

9. Listen again and complete the sentences
1. Micah Information Systems. Sylvia _____________.
2. _______________ Mr Seide is in a meeting.
3. Could you ask him to ___________ me _________?
4. ________ Mr Seide __________ your number?
5. You‘re ____________. Bye now.
Listen to the dialogue and answer the questions.

10. Match the sentences 1-5 with the correct response a-e.
1. Could I speak to David Payton, please?
a. Thank you for your help. Good bye.
2. Who‘s calling please?
b. Certainly. Hold one moment, please.
3. Can I take a message?
c. This is Monique Dumont from Execo.
4. Could you tell me your number?
d. Yes, could you ask him to call me back?
5. I‘ll give him the message.
It‘s 33- that‘s the code for France- then
Listen to the dialogue and answer the questions.

11. 1. To talk about your interests use like + ing.
Language Note
1. To talk about your interests use like + ing.
I like playing tennis. He like watching fooball on TV.
2. To talk about what you want to do & make invitations use would like to + verb
I‘d like to (I would like) to go to the cinema.
Would your colleague like to come with us to lunch?
Get cards and get groups to write in German/English

12. Language practice in pairs:
1. Ask your partner if he/she likes coffee
2. Offer your partner a cup of coffee
3. Ask your partner if he/she likes Johnny Depp
4. Ask your partner to see a film with Johnny Depp
Get cards and get groups to write in German/English

13. Read the dialogue and make it polite (friendlier)
Receptionist Caller
1. ABC Ltd. What do you want? 2. I want to speak to Ms Williams
3. Not there. Message 4. I‘m Ann Jones. Please call me
5. Didn‘t understand. Please spell 6. A-N-N new word J-O-N-E-S
7. Ok I give message Thanks. Goodbye
9. Goodbye
Get cps to work in pairs and re-write the dialogue and compare to original dialogue
Get feedback from the group.