Presentation on theme: "SPU STAFF TRAINING Sripatum Institute of Language and Cultures Lesson 9: Cancelling an appointment."— Presentation transcript:
SPU STAFF TRAINING Sripatum Institute of Language and Cultures Lesson 9: Cancelling an appointment
Making & canceling an appointment Being able to make and cancel an appointment is an important skill in English. You need to be able to: make an appointment, respond to an appointment and cancel an appointment.
Are youavailable on... / next...? free on... / next...? Can wemeet on... / next...? wouldnext... be ok? Isnext... ok? Asking to meet:
-"Are you available on the 17th?" -"Can we meet on the 16th?" -"How does the 3rd sound to you?" -"Are you free next week?" -"Would Friday suit you?" -"Is next Tuesday convenient for you?" -"What about sometime next week?"
Yes,... is fine.... would be fine. ……… suits me would be perfect. I'm afraid I'm sorry I can't on.... I won't be able to... on... I really don't think I can on... Responding to an appointment:
-"Yes, Monday is fine." -"Monday suits me." -"Thursday would be perfect." -"I'm afraid I can't on the 3rd. What about the 6th?" -"I'm sorry, I won't be able to make it on Monday. Could we meet on Tuesday instead?" -"Ah, Wednesday is going to be a little difficult. I'd much prefer Friday, if that's alright with you." -"I really don't think I can on the 17th. Can we meet up on the 19th?
Cancelling an appointment Neutral I’m afraid that I have to cancel our meeting on Wednesday, as something unexpected has come up. Would you be free to meet early next week? You know we were going to meet next Friday? Well, I'm very sorry, but something urgent has come up. I'm afraid that I'm not going to be able to meet you after all. Can we fix another time?
Formal Unfortunately, due to some unforeseen business, I will be unable to keep our appointment for tomorrow afternoon. Would it be possible to arrange another time later in the week? Apologizing I apologize for any inconvenience. (formal) I'm sorry about cancelling. (informal)
Explaining circumstances: · I have a conflict in my schedule. · I'm running ahead of schedule. · I'm running behind schedule. · Something's come up. · My schedule has changed. · I've had a change in my schedule. · I'm going to be out of town. · ______ is a bad day for me. Do you have an opening on_____? · I completely forgot. I have a _______ that night. · I'll have to work on the ________. · I have to fill in at work.
Asking to reschedule an appointment or meeting: · Do you mind if we put it off to another date? · Could we push it back? · Could we push it back (slightly)? · Could we push it back _____hour? · Could we push it back to _____o’clock? · Could we push back the meeting to_____? · Let's push it back _______. · Can we postpone our appointment with_____? · Could we postpone till _____? · Could you take me at ______? · Could you write me in at ______? · Can I reschedule for ______? *push it back =move it up
Example: conversation1 A: I'm calling to cancel a reservation I made earlier in the week. B: To cancel your reservation, I need your name, phone number, and date of trip, please. A: Rudy Randolph, 818-555-1234. My reservation begins on the second Monday of April. B: I see your reservation on my computer. Let me just cancel it, and you'll be all set! A: Thanks. I'll call again when things get better at home. B: You're welcome.
Example: conversation2 Julie: Good morning, David. This is Juliette Something’s come up, and I can’t make it on Monday afternoon. I need to cancel my appointment with you. Can I reschedule for Tuesday morning? David: I’m afraid Tuesday is a bad day for me. I have meetings all day. Julie: Oh dear! What about Wednesday? David: Yes, of course. Julie: Thanks, speak to you soon.
Practice Dialogue: You are supposed to have a meeting with Ms. Carton on Tuesday at 11. However, something’s come up and you cannot make it on Tuesday. You want to push back the meeting on Wednesday; however, Ms. Carton cannot make it on Wednesday. In the end the meeting is scheduled on Thursday at 11. Caller: _________________________ Ms. Carton: Hmm. I’m afraid I cannot make it on Wednesday because I will be out of town on business. How about Thursday? Caller: _________________________ Ms. Carton: O.K. So that will be Thursday at 11, am I correct? Caller: _________________________ Ms. Carton: So, see you on Thursday, then Bye.
Practice & Role-play Make a dialogue and practice with your partner. - make an appointment - respond to an appointment - cancel an appointment TIP If you must reschedule or cancel an appointment, be sure to do so as soon as you know of the change in your schedule.