1. BE FEARLESS & COMMUNICATE Building and Nurturing One Team June 13, 2013

2. One Team Workshop Guarantee Your Team Will Exceed Expectations! Your Team Will Communicate with Precision! Your Team Will Support Each Other! Your Team Will Share Credit for Success! Your Team Will Set High Standards! Your Team Will Course Correct & Improve! Your Team Will Have Fun!

3. Embrace Change “It is not the strongest of the species that survives. It is the one that is the most adaptable.” Charles Darwin

4. Earn Trust “Nobody cares how much you know, until they know how much you care.” Theodore Roosevelt

5. Articulate A Vision “Management is doing things right. Leadership is doing the right things.” Peter Drucker

6. Chart A Path “I don’t know the key to success, but the key to failure is trying to please everybody.” Bill Cosby

7. Stay Positive “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Winston Churchill

8. Listen to Your Team “Seek first to understand, then to be understood.” Stephen F. Covey

9. Empower and Enable “Giving people self-confidence is by far the most important thing I can do. Because then, they will act.” Jack Welch

10. Invite Innovation “Never interrupt someone doing what you said couldn’t be done.” Amelia Earhart

11. Have Some Fun! “Humility is not thinking less of yourself, it’s thinking of yourself less.” Rick Warren

12. Great Teams are Unselfish “It’s amazing what you can accomplish if you don’t care who gets the credit.” Harry Truman

13. One Team Checklist Don’t rely on IM or email, talk to people. Return phone calls and emails. Know your colleagues’ names. Answer the phone with your name. Know your teammate’s challenges. Always do your part.

14. One Team Checklist Schedule a job swap. Do a shift summit. Identify formal and informal team leaders. Share information. Listen, listen, listen. Explain how we win!

15. And, Yes, Change is Inevitable “Failure is not fatal, but failure to change might be.” John Wooden “Intelligence is the ability to adapt to change.” Stephen Hawking

16. BE FEARLESS & COMMUNICATE Building and Nurturing One Team June 13, 2013