1. BASIC MANAGEMENT SKILLS Jeff Fisher Giving people self-confidence is by far the most important thing that I can do. Because then they will act. -Jack Welch

2. Delegation & Empowerment Planning, organizing, etc. Public Works Process TEAM DEVELOPMENT Creating Action Plans

3. Average managers play checkers, while great managers play chess. The difference? In checkers, all the pieces are uniform and move in the same way; they are interchangeable. You need to plan and coordinate their movements, certainly, but they all move at the same pace, on parallel paths. In chess, each type of piece moves in a different way, and you can’t play if you don’t know how each piece moves. More important, you won’t win if you don’t think carefully about how you move the pieces. Great managers know and value the unique abilities and even the eccentricities of their employees, and they learn how best to integrate them into a coordinated plan of attack. “What Great Managers Do- Marcus Buckingham”

4. 4 Public Works The Work We Do is Important and the Services We Provide are ESSENTIAL & VITAL

5. 5 Why are we here? To serve the public/customer at the highest level and Provide a quality of life for ourselves and our family Both depend on our individual performance

6. 6 THE PUBLIC WORKS PROCESS FACILITIES PLANNING FACILITIES FINANCING DESIGN & CONSTRUCT OPERATE & MAINTAIN LEAD THE PROCESS Planning Communications Technology Economics Sales Financial Mgmt. Engineering Project Management Discipline thought Management Engineering Specific Skills TEAM SKILLS/RESOURCES REQUIRED

7. Delegation and empowerment Public Works Process Team Development Creating Action Plans Planning, organizing, etc.

8. 8 Right People in Right Positions Making the Right Decisions EVERYTHING ELSE IS SIMPLE

9.  Planning, that is working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise;  Organizing, that is the establishment of the formal structure of authority through which work subdivisions are arranged, defined, and coordinated for the defined objective;  Staffing, that is the whole personnel function of bringing in and training the staff and maintaining favorable conditions of work;  Directing, that is the continuous task of making decisions and embodying them in specific and general orders and instructions and serving as the leader of the enterprise;  Co-Ordinating, that is the all important duty of interrelating the various parts of the work;  Reporting, that is keeping those to whom the executive is responsible informed as to what is going on, which thus includes keeping himself and his subordinates informed through records, research, and inspection;  Budgeting, with all that goes with budgeting in the form of planning, accounting and control.

10. Public Works Process Team Development Creating Action Plans Planning, organizing, etc. Delegation and empowerment

11. Delegation requires:  Defined expectations  Communication  Coaching  Monitoring  Feedback  Trust Empowerment requires:  Shared values  Shared power  Defined boundaries  Communication  Feedback  Recognition  Trust

12. 12 TRUST Firm belief in the reliability, truth, ability, or strength of someone or something

13. Stages of development: 1. UNCONSCIOUS INCOMPETENT 2. CONSCIOUS INCOMPETENT 3. CONSCIOUS COMPETENT 4. UNCONSCIOUS COMPETENT or 1. TELL THEM WHAT TO DO 2. SHOW THEM WHAT TO DO 3. LET THEM TRY - OBSERVE 4. PRAISE PROGRESS 5. REPEAT UNTIL COMPETENT 6. TRANSFER THE RESPONSIBILITY 7. MONITOR PERIODICALLY

14. To invest with power, especially legal power or official authority, or To equip or supply with an ability; enable Benefits:  By allowing employees to suggest and make procedural changes that make their jobs more efficient, companies benefit by saving money  Employees who are empowered in their jobs feel a stronger sense of responsibility concerning productivity  Employee empowerment can help strengthen the relationships between managers and employees  Empowering employees to make their own decisions means that employees have direct accountability for their jobs

15. Delegation and empowerment Public Works Process Team Development Creating Action Plans Planning, organizing, etc.

16. Individual commitment to a group effort - that is what makes a team work, a company work, a society work, a civilization work. Vince Lombardi EFFECTIVE TEAMS:  Clarity of purpose, plan and responsibility  The individual strives to be the best he or she can be for the good of the team  Are interdependent  Agree to work together  Trust

17. Delegation and empowerment Public Works Process Team Development Creating Action Plans Planning, organizing, etc.

18. Pause, crawl, walk, run StepsImplementation

19. Manager - Leader Managers plan, organize and coordinate Leaders inspire and motivate Recommended Readings: Developing the Leaders Around You, Maxwell One Minute Manager, Blanchard & Johnson The 7 Habits of Highly Effective People, Covey