1. ManageEngine IT360 (Beta) - Product Overview A Comprehensive Business Service Management Solution

2. Agenda Introduction to AdventNet & ManageEngine Introduction to ManageEngine IT360 Business Service Management

3. About AdventNet AdventNet OEM / Telecom Business Founded in 1996 Zero Venture capital World #1 in EMS frameworks ManageEngine 32,000+ customers Strong Product line Marquee customers Zoho Innovating for the future Web 2.0 Leader

4. Network Management Application Performance Management Security & Compliance Desktop Mgmt / ServiceDesk Introduction to AdventNet -ManageEngine ManageEngine Enterprise IT Mgmt Software used by over 32,000 customers including 3 out of every 5 Fortune 500 companies ManageEngine Enterprise IT Mgmt Software used by over 32,000 customers including 3 out of every 5 Fortune 500 companies

5. Introduction to AdventNet - Zoho Zoho – “The most comprehensive suite of online applications delivered as a service (SaaS) ” Zoho – “The most comprehensive suite of online applications delivered as a service (SaaS) ”

6. Business Service Management Traditional BSM Approach

7. What is ManageEngine IT360 ? BSM Tool that Helps People, Processes And Technology Work.

8. BSM vs. BSM Lite BSMBSM Lite Suited for very large organizationsSuited for Mid-market Existing investments in Big 4No significant investments in Big4 Mega investments in Big 4 BSM solutionsAffordable Complex Products, acquired portfolioSingle product with depth of Point Products Complex integrations (# of interfaces & integration engines) Integrated for Value- Out of the box ManageEngine IT360 is a “BSM Lite” solution

9. ManageEngine IT360 – Key Components SLA Management Web / J2EE Transactions, SOA Automated Incident Event Mgmt Availability / Performance/ Capacity Management Integrated WAN Traffic Analysis Performance Network Monitoring Systems Management (DB, Servers, Middleware) End User Experience Management ITIL ServiceDesk & CMDB

10. ManageEngine IT360 : For Networks WAN Monitoring Monitor Network Device Link Utilization Traffic Analysis

11. SAP Oracle, MS SQL, DB2, Sybase MySQL J2EE,.NET etc Weblogic WebSphere JBoss, OracleAS Linux, AIX Windows Solaris etc. Servers App. Servers ERP Databases 11 ManageEngine IT360: Application Performance Management

12. HTTP(s) Synthetic Transactions End User Apps (LDAP, Mail, Exchange etc) J2EE TransactionsSOA Web Services End User Experience Management 12 ManageEngine IT360: End User Experience Management

13. ManageEngine IT360 : Service Desk Manage Solutions Easy to Use Improve Workflows CMDB Contract Purchase Incident Change Problem Business Rules Self Service Portal User Survey Reports TicketingITIL V2 Knowledge Base IT Asset Mgmt

14. ManageEngine IT360 – Target Audience IT Manager Service Manager CIO / Director

15. Technical Benefits Out of the box Network, Systems and Applications Management – with Integrated Service Desk Agentless Monitoring Multi User – Web Client Easy to Evaluate & Deploy - 120 MB Download

16. Business Benefits Line of Business ManagersFor IT Operations Understand Performance of Business Applications Prioritize Issues in Production Monitor End User ExperienceIdentify Root Cause of Performance Issues Quickly Track KPIs and Business MetricsPlan Capacity and Ensure Higher ROI Custom Dashboards for various Stakeholders Reduce People Costs by Simplifying Workflows

17. Plans Ahead Improved CMDBITIL v3 SupportService Catalog Integration with 3 rd Party Service Desk, NSM etc

18. Business Service Management

19. Business Views

20. ITIL Ready Service Desk Making people, processes and technology work smarter, together

21. Network Monitoring Network Performance & Availability Monitoring

22. Application Performance Monitoring E.g. : SAP Application Performance & Availability Monitoring

23. Application Performance Management

24. The ManageEngine alternative Expertise in IT Management Software (32,000 customers) Business Services Management for Everyone Summary

25. Thanks! Contact Us: www.manageengine.com/it360 it360-support@manageengine.com Blogs: http://blogs.manageengine.com/it360http://blogs.manageengine.com/it360 Twitter: @it360@it360