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Click to edit Master title style Time to Move Away From Fragmented IT Management.

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Presentation on theme: "Click to edit Master title style Time to Move Away From Fragmented IT Management."— Presentation transcript:

1 Click to edit Master title style Time to Move Away From Fragmented IT Management

2 2 Established in 2002 as part of privately held Zoho Corporation 750 employees, R&D in India & Global presence More than 70K customers worldwide spanning Global Enterprise, SMB & online business Continuous R&D to bring in new technologies and best practices to Enterprise IT Management Award-winning Enterprise IT Management portfolio with more than 20 purpose-built products ManageEngine At a Glance ZOHO Corp WebNMS OEM / Telecom Business. World #1 in EMS frameworks ManageEngine 70,000+ customers Strong Product line Marquee customers 70,000+ customers Strong Product line Marquee customers ZOHO Innovating for the future Web 2.0 Leader Innovating for the future Web 2.0 Leader

3 3 ManageEngine challenges the status quo Alternative to complex, expensive IT management products No-frills Enterprise IT Management Driven by R&D and world-class software development 100% focused on the technology drivers & business imperatives of our customers Award-winning product portfolio & best-in-class functionality Over 20 products including IT360 for Integrated IT Management Proven business value & technical excellence ManageEngine Delivers No-Frills Enterprise IT Solutions

4 4 More than 70,000 customers of every size and type Serving companies in more than 200 countries that rely on complex, multi- vendor, virtualized & cloud IT Three out of every five Fortune 500 companies are ManageEngine customers! ManageEngine Customers ManageEngine Customers Business-focused IT Organizations Around the World

5 ManageEngine’s Technology Portfolio Network Network Monitoring Netflow Analysis Network Config Mgmt Servers & Applications Server Monitoring Application Performance Monitoring End User Experience Desktop Desktop Management Asset Management Mobile Device Management ServiceDesk Helpdesk ITIL Servicedesk Software License Tracking Windows Infrastructure Active Directory SQL Server Exchange Server Event Log & Compliance Windows Event Logs Syslog Management Firewall Log Analyzer Security Vulnerability Analysis Patch Management Password Management OnDemand Help Desk solution Application performance management Unified IT Management: Single solution to Manage IT as One

6 Network Management Server & Application Management IT Help Desk & Windows Management Log Analysis & Security Management 20x20 IT Vision ManageEngine Solutions for IT Management Real-Time IT Cloud & Virtualization On DemandMobile Social & Collaboration Integrated IT Management

7 7 Fragmented IT Management  Concentrates on a single problem  Lack of end-to-end service visibility  Reactive IT department  Lack of management ownership  Growing total cost of ownership figure  Inaccurate capacity planning

8 8 Challenge: Need a “single pane of glass” for monitoring IT assets and key business processes Silo’ed IT Management

9 9 Manage IT as One Comprehensive visibility to end to end IT services End-to-End visibility to Availability and Performance Data Necessary reporting to make accurate decisions Resilient architecture for enterprise environment ManageEngine’s Unified IT vision

10 10 The Evolution of Modern IT Management

11 11 IT360 As ‘Operations Bridge’ : Break IT Silos Using IT360 as ‘the Operations Bridge ’ – All actionable IT events and Incidents are logged in IT360 Service Desk – Visibility for Service Desk & NOC Teams for faster resolution Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed." Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."

12 12 Business Views ITIL Service Desk Applications Infrastructure Business Dashboards SLA Management Trend Analysis & Reports Incident Management Problem Management Change Management Other processes… Application Performance End-user Experience Synthetic Transactions Application insights using APDEX scores Network, Servers, Database, Storage, Middleware Fault, Performance, Capacity Physical / Virtual Pvt Datacenter / Public Cloud Mobile device management ManageEngine’s Approach to Unified IT Management

13 13  Unified IT Management Portal Unified views of IT Operations (Network, Servers, Applications, Database) Integration between IT Operations and IT Service Management Business Service Views  Proactive Monitoring & Reporting Real-time alerting and Flexible Reporting Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support  Secure Authorization: Role based access control, Privilege based views Authentication: Strong Encryption & secure key management  Scalability & Robustness Distributed Probe-Server Architecture for higher scalability High availability & Redundancy for robustness & reliability  Ease of Use and Faster Learning curve

14 14 SLA Management Web / J2EE Transactions, SOA APM insight with Apdex scores Automated Incident Event Management Service catalog Project management Availability / Performance/ Capacity Management Cloud application and virtualized environment management, with support for VMware & Hyper-V Integrated WAN Traffic Analysis Performance IPAM & Switch port mapping Network Monitoring Systems Management (DB, Servers, Applications, Middleware, Storage Devices ) End User Experience Management ITIL ServiceDesk & CMDB

15 15 IT360- Monitoring Capabilities Desktop management Mobile Device Management Software deployments System tools Patch management

16 16 Few New Additions IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include:  Unified discovery engine  Enterprise search  IPAM and Switch port mapping  Project management  APM insight with Apdex scores "The best part is the integration of monitoring and help desk. This allows us to manage IT assets and monitor them from a single console, ability to monitor applications with infrastructure co-relation gives my team a clearer visibility, but something I have noticed very lately is the power of centralized alarm configuration with root cause analysis, that has become the most important feature for us and has made us proactive.” Mr. Marsorry Ickua, Director, IT, Bank of Namibia

17 17 Few Screenshots “We have a huge infrastructure spread across several locations. Being able to capture all of our systems automatically rather than relying on an import of a CSV file will greatly ease the administrative overhead. Our company is growing through acquisition, so the auto-discovery feature will greatly streamline adding all of the devices of the new companies we are adding.” Jason Beckett, Enterprise system administrator at Prime Healthcare Services on IT360

18 18 Enterprise Search A Google like interface to search keywords from IT360 and other third party Application’s databases without a need of SQL expertise

19 19 Project Management Manage projects real time with inbuilt project management module.

20 20 IT360 As a ‘Single Pane of Glass’ Across IT Automatic Incident logging Visibility into impact on business service Pin-points root cause Right Person works on the problem Brings collaboration at work with better accountability and visibility

21 21 USP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard “We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.” Devesh Surana, Vice President, IT, National Commodities Exchange

22 22  IT360 Professional: For Small and Medium enterprises with IT infrastructure concentrated at a single location or locations that are VPN connected  IT360 Enterprise: For Medium and Large enterprises with geographically distributed IT infrastructure. The probe-central architecture enables scalability and failover configuration ensures high availability at sites  IT360 MSP: For Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7 ManageEngine IT360 Editions

23 23 Awards & Recognitions  Infotech research recognizes IT360 as the best bang for the buck, when compared to other vendors in the market  IT360’s Application Performance Management framework has been listed in Gartner’s Magic Quadrant multiple times.  IT360’s ITSM module has been listed in Gartner’s Magic Quadrant for ITSSM solution in 2013. “IT360 has been a game-changer for us. Earlier we were intertwined in the midst of different products from Zenoss and RT, which could never give us a complete picture. IT360, with its centralized dashboard, has enabled us to gain a better visibility of our entire IT infrastructure.” Mr. Jim Garvey, Head IT Operations, RME Global, Australia

24 24 Strengthening the DCIM story by adding:  Network configuration and change management module  IT workload automation  Passive device monitoring using M2M technology The Roadmap Ahead

25 Thank You Thank You Follow our tweets @ManageEngine@ManageEngine Get latest updates from us on your LinkedIn pageLinkedIn page Like us on Facebook For any enquiry, Please e-mail us to:

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