Presentation on theme: "ManageEngine IT360 Product Overview"— Presentation transcript:
1 ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution
2 Agenda Introduction to ZOHO & ManageEngine Introduction to ManageEngine IT360Business Service Management
3 About ZOHO Corporation WebNMSOEM / Telecom Business. World #1 in EMS frameworksManageEngine60,000+ customersStrong Product lineMarquee customerszoho.comInnovating for the futureWeb 2.0 Leader
4 Introduction to ZOHO Corp. - ManageEngine ManageEngine Enterprise IT Mgmt Software used byover 60,000 customers including 3 out of every 5 Fortune 500 companiesNetwork ManagementApplication Performance ManagementSecurity & ComplianceDesktop Mgmt / ServiceDesk
5 Business Service Management BSM ApproachTraditionalManaging IT Operations by Giving IT a Business Application Perspective.
6 What is ManageEngine IT360 ? BSM Tool that Helps People, Processes And Technology Work.
7 Troubleshoot Across Networks, Servers & Applications
11 ManageEngine IT360: End User Experience Management HTTP(s) Synthetic TransactionsEnd User Apps (LDAP, Mail, Exchange etc)J2EE TransactionsSOA Web Services
12 Monitor Business KPIs Business Metrics JMX Custom Scripts WMI SAP CCMS SNMPDB Queries
13 ManageEngine IT360 : Service Desk Manage SolutionsEasy to UseImprove WorkflowsCMDBContractPurchaseIncidentChangeProblemBusiness RulesSelf Service PortalUser SurveyReportsTicketingITILKnowledgeBaseIT Asset Mgmt
14 Technical BenefitsOut of the box Network, Systems and Applications Management – with Integrated Service DeskDistributed Architecture for higher scalabilityAgentless MonitoringMulti User – Web ClientBackend MS SQL Database SupportEasy to Evaluate & Deploy
15 Business Benefits Line of Business Managers For IT Operations Understand Performance of Business ApplicationsPrioritize Issues in ProductionMonitor End User ExperienceIdentify Root Cause of Performance Issues QuicklyTrack KPIs and Business MetricsPlan Capacity and Ensure Higher ROICustom Dashboards for various StakeholdersReduce People Costs by Simplifying Workflows
16 Centralized Dashboard for Business Services Centralized Dashboard for various Mission Critical IT Services