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ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution.

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Presentation on theme: "ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution."— Presentation transcript:

1 ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution

2 Agenda Introduction to ZOHO & ManageEngine Introduction to ManageEngine IT360 Business Service Management

3 About ZOHO Corporation ZOHO CorporationWebNMS OEM / Telecom Business. World #1 in EMS frameworks ManageEngine 60,000+ customers Strong Product line Marquee customers zoho.com Innovating for the future Web 2.0 Leader

4 Introduction to ZOHO Corp. - ManageEngine Network Management Application Performance Management Security & Compliance Desktop Mgmt / ServiceDesk ManageEngine Enterprise IT Mgmt Software used by over 60,000 customers including 3 out of every 5 Fortune 500 companies ManageEngine Enterprise IT Mgmt Software used by over 60,000 customers including 3 out of every 5 Fortune 500 companies

5 Business Service Management Traditional BSM Approach

6 What is ManageEngine IT360 ? BSM Tool that Helps People, Processes And Technology Work.

7 Troubleshoot Across Networks, Servers & Applications

8 ManageEngine IT360 – Key Components SLA Management Web / J2EE Transactions, SOA Automated Incident Event Mgmt Availability / Performance/ Capacity Management Integrated WAN Traffic Analysis Performance Network Monitoring Systems Management (DB, Servers, Middleware) End User Experience Management ITIL ServiceDesk & CMDB

9 ManageEngine IT360 : For Networks WAN Monitoring Monitor Network Device Link Utilization Traffic Analysis

10 SAP Oracle EBS Oracle MS SQL DB2 Sybase MySQL J2EE.NET etc Weblogic WebSphere JBoss OracleAS Linux AIX AS400 Windows Solaris etc. Servers App. Servers ERP Databases 10 ManageEngine IT360: Application Performance Management

11 HTTP(s) Synthetic Transactions End User Apps (LDAP, Mail, Exchange etc) J2EE TransactionsSOA Web Services End User Experience Management 11 ManageEngine IT360: End User Experience Management

12 Business Metrics JMX Custom Scripts WMI SAP CCMS SNMP DB Queries Monitor Business KPIs

13 ManageEngine IT360 : Service Desk Manage Solutions Easy to Use Improve Workflows CMDB Contract Purchase Incident Change Problem Business Rules Self Service Portal User Survey Reports TicketingITIL Knowledge Base IT Asset Mgmt

14 Technical Benefits Out of the box Network, Systems and Applications Management – with Integrated Service Desk Distributed Architecture for higher scalability Agentless Monitoring Multi User – Web Client Backend MS SQL Database Support Easy to Evaluate & Deploy

15 Business Benefits Line of Business ManagersFor IT Operations Understand Performance of Business Applications Prioritize Issues in Production Monitor End User ExperienceIdentify Root Cause of Performance Issues Quickly Track KPIs and Business MetricsPlan Capacity and Ensure Higher ROI Custom Dashboards for various Stakeholders Reduce People Costs by Simplifying Workflows

16 Centralized Dashboard for Business Services Centralized Dashboard for various Mission Critical IT Services

17 Business Views of IT Infrastructure

18 ITIL Ready Service Desk Making people, processes and technology work smarter, together

19 Network Performance Dashboard

20 Network Device Performance Monitoring

21 Application Performance Dashboard

22 SAP Performance Monitoring E.g. : SAP Application Performance & Availability Monitoring

23 Summary The ManageEngine alternative Expertise in IT Management Software (60,000 customers) Business Services Management for Everyone

24 Thanks! Contact Us: www.manageengine.com/it360 it360-eval@manageengine.com Blogs: http://blogs.manageengine.com/it360http://blogs.manageengine.com/it360 Twitter: @it360@it360


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