1. Matrix Organization Model at University of Minnesota

2. Organization Circa 2006 Associate Vice-President and Chief information Officer (CIO) Academic ServicesAdministrative Services Customer Support and Service DeliveryTechnology and Network InfrastructureEnterprise Applications Systems Assurance and Security External Planning and Initiatives Planning Finance and Human Resources

3. Application Management (Analysis, Configuration, Development, Vendor Interaction, Build, Test) Operations & Infrastructure / Telecom (Architecture, System Admin, Data Base, Server, Storage, Network, Telecommunications, Data Center) Relationship / Service-Level Management (Requirements, Governance, Externally Focused) Service & Support (Communications, Consultation, Help, Training, Installation, Desk-top Support) Academic Technology (Technology-Focused Pedagogical Practices, Research, Grant, Faculty Fellowship....) Business Office (Finance, Human Resources, Administration, Project Management, Measurement) Information Security (Requirements, Governance, Externally Focused) VP/CIO Office (Distributed and Central Technology leadership) Organization Circa 2009

6. Explicit recognition of the Demand role….

7. … from the traditional Supply role of IT

8. Separation of Resource Management from….

9. Initiative and operational management…

12. Matrix Organizational Model RACI (Responsibility, Accountability, Consulted & Informed)

13. Challenges & Benefits Initially understanding the model Spans and layers Resource managers & evaluations Healthy tension Duplication elimination Scalable