1. SWEB122: Advocate Portal Roundtable November 7, 2008

2. Panelists and Participants David Bonebrake, LSNTAP Liz Keith, Pro Bono Net Jeffrey Fortkamp, Ohio Legal Assistance Foundation Tory Messina, PBN New York Program Coordinator Chris Moulton, Program Associate at Legal Aid Association of California

3. Topics for Today OST Drupal Upgrade and Advocate Sites Ohios Advocate Portal Pro Bono Net Platform Highlights Roundtable Section

4. WHAT IS THE BIGGEST CHALLENGE YOU FACE WITH YOUR ADVOCATE PORTAL? Questions for the Group

5. WHAT IS YOUR ADVOCATE PORTALS GREATEST STRENGTH? Questions for the Group

6. OST DRUPAL UPGRADE

7. Improving the Advocate Portal Reducing Participation Inequality Creating a Robust Search Option

8. Improving Participation Inequality Addressing Participation Inequality: http://www.useit.com/alertbox/participation_i nequality.html http://www.useit.com/alertbox/participation_i nequality.html User participation follows a 90-9-1 Rule: 90% Lurkers 9% Intermittent Contributors 1% Heavy Contributors

9. Participation Inequality Nielsons Conclusion: You cant. Ways to Improve participation inequality: Make it easier to contribute Edit, dont create Promote quality contributions

10. Tools to Increase Participation Ratings Widget

11. Tools to Increase Participation WYSIWYG Editor (pronounced Whiz- ee-wig) Allows site administrators to be content editors

12. Creating a Robust Search Functionality Growing Popularity of Search: Users can now expect to find a high- performing, site-specific search engine on just about every content-rich website that is worth its salt. With a growing mass of web content from blogs, news sites, image and video archives, personal websites and more, internet users have an option to turn not only to the major search engines, but also to search engines on individual sites. -Pew Internet and American Life Project

13. Creating Robust Search Functionality Search will now index both PDFs and Word documents More sophisticated for weighing relevancy of search results Search filtering

14. Quick Pitch for Open Source

15. Ohio Legal Services

16. Topics for Today OST Drupal Upgrade and Advocate Sites Ohios Advocate Portal Pro Bono Net Platform Highlights Roundtable Section

17. Pro Bono Net resdesign What have we learned from users and admins about what makes a strong advocate portal? All about the content Interface design and copy Data portability Cross-media content delivery Web services vs. web sites

18. Interface Design & Copy Users are fickle! Need to get your message across quickly. Help users scan the text column format more easily. Clearly communicate the purpose. Less text and a visual hierarchy help. Make it easy for users to problem solve. Use action-oriented navigation labels Copy-writing is interface design - 37 Signals

22. Data portability Idea that content is not locked inside an HTML page; can be exposed through different channels Allows you to create multiple points of access to internal content on your site; Supports syndication of external content to your site.

23. Data widgets create multiple points of entry content and tools Data portability

24. Data widgets create multiple points of entry content and tools

25. Links to skinned versions of the probono.net/NY Opportunities Guide and Training Calendar RSS feed of upcoming trainings posted to the probono.net/NY Calendar Featured organization from the probono.net/NY Opportunities Guide. Changes dynamically when page is refreshed. Direct links to probono.net/NY Practice Areas http://www.law.com/jsp/nylj/probono.jsp

26. Cross-media content delivery Develop a hybrid e-communications strategy for delivering resources to advocates E-Newsletter NYC Pro Bono Center (HTML) PlainText works well too http://www.campaignmonitor.com/templates/ has both HTML and PlainText templates http://www.campaignmonitor.com/templates/ Tip of the Month – short summary of new area of law your advocate will find useful.

27. Cross-media content delivery Webinars NYC Pro Bono Center Pro Bono In New York series Podcasts IAN Pepper Hamilton http://www.pepperpodcasts.com/ Social media Twitter, Facebook

28. Topics for Today OST Drupal Upgrade and Advocate Sites Ohios Advocate Portal Pro Bono Net Platform Highlights Roundtable Section

29. HOW ARE YOU GETTING USER FEEDBACK? WHAT ARE YOU LEARNING?

30. WHAT STRATEGIES/ SOURCES ARE YOU USING FOR DOCUMENT CREATION?

31. WHAT ARE POSSIBLE APPROACHES FOR ADVOCATE ENGAGEMENT?

32. HOW ARE/CAN ADVOCATE PORTALS BE INCORPORATED INTO SERVICE DELIVERY, ESPECIALLY AS PROGRAMS EXPAND USE OF CASE MANAGEMENT SYSTEMS AND PROJECT MANAGEMENT APPLICATIONS LIKE SHAREPOINT AND CENTRAL DESKTOP?

33. Thank You! Contacts David Bonebrake – David@lsntap.orgDavid@lsntap.org Liz Keith – lkeith@probono.net– lkeith@probono.net Please take a few minutes to fill out the training survey