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NANC Report Numbering Oversight Working Group (NOWG) July 19, 2005 Co-Chairs: Rosemary Emmer, Nextel Karen Riepenkroger, Sprint.

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Presentation on theme: "NANC Report Numbering Oversight Working Group (NOWG) July 19, 2005 Co-Chairs: Rosemary Emmer, Nextel Karen Riepenkroger, Sprint."— Presentation transcript:

1 NANC Report Numbering Oversight Working Group (NOWG) July 19, 2005 Co-Chairs: Rosemary Emmer, Nextel Karen Riepenkroger, Sprint

2 07/19/2005NOWG NANC Report2 Contents PA Change Order #42 Recommendation Summary - NANPA 2004 Performance Report Summary - PA 2004 Performance Report PA Technical Requirements Document Attachments - Tracking Documents -NANPA 2004 Performance Evaluation Report -PA 2004 Performance Evaluation Report 2005 Meeting Schedule

3 07/19/2005NOWG NANC Report3 PA Change Order #42 Recommendation New Change Order submitted on 7/8/2005 Change Order #42 addresses NOWG Request for Monthly Meeting with PA The NOWG recommends that this change order be approved. The NOWG desires the flexibility to upgrade agenda items with the PA on an on-going basis. This recommendation was provided to the FCC on July 18, 2005.

4 07/19/2005NOWG NANC Report4 Summary 2004 NANPA Performance Report 2004 Survey Responses Comparable to previous years Total responses reflect a single survey per entity Reduced volume could be related to PA Survey and high Customer satisfaction level

5 07/19/2005NOWG NANC Report5 Summary 2004 NANPA Performance Report The NOWG considered, reviewed and analyzed the following data: 2004 Performance Survey Responses NANPA Operational Review Presentations Performance Improvement Plan (PIP) results NANPA responses to NOWG clarifying questions NANPA 2004 Annual Report NOWG Observations NANPA/NOWG Monthly Standing Agenda Meeting Materials

6 07/19/2005NOWG NANC Report6 Summary 2004 NANPA Performance Report Based on the NANPAs 2004 performance data, the NANPAs rating for the 2004 performance year was More than Met. This rating is defined below:

7 07/19/2005NOWG NANC Report7 Summary - NOWG Observations 2004 NANPA Performance Report CO Code Administration (Section A) There were 12 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met range. There were over 90 cumulative responses rating NANPAs performance as Exceeded, 140 cumulative responses as More than Met and over 190 cumulative responses as Met. NPA Relief Planning (Section B) There were 10 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met range. There were over 50 cumulative responses rating NANPAs performance in this section as Exceeded, over 100 cumulative responses as More than Met, and over 150 cumulative responses as Met. Numbering Resource Utilization and Forecast (NRUF) (Section C) There were 7 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met range. There were over 70 cumulative responses rating NANPAs performance in this section as Exceeded, over 50 cumulative responses as More than Met and over 100 cumulative responses as Met...

8 07/19/2005NOWG NANC Report8 Summary - NOWG Observations 2004 NANPA Performance Report Other NANP Resources (Section D) There were 8 questions in this section, which respondents provided ratings that were weighted in the Met range. There were over 5 cumulative responses rating NANPAs performance in this section as Exceeded, over 5 cumulative responses as More than Met and over 30 cumulative responses as Met. Overall Assessment of the NANPA (Section E) There were 10 questions in this section, which respondents provided ratings. There were over 100 cumulative responses rating NANPAs performance in this section as Exceeded, over 190 cumulative responses as More than Met and over 200 cumulative responses as Met..

9 07/19/2005NOWG NANC Report9 Summary – Survey Comments 2004 NANPA Performance Report The NOWG concluded that the written comments were not indicative of any NANPA performance issues and in some cases provided significant praise for individual NANPA staffers. Samples of the written comments received are provided below: NANPA representatives continue to provide a professional and high level of service. Action items are always fully closed with no lingering questions or issues. The new web site design is easier to navigate in some cases, but some information seems buried, and hard to find. They are courteous, prompt and professional with their responses, and a pleasure to work with. Relief Planning Staff is extremely helpful and attentive to all requests given to them by Commission Staff. I feel NANPA overall had a learning curve to overcome with all the new employees and also had some lag time due to the move from California to Virginia, but the final outcome has been positive. Overall, the code administrators are friendly, helpful and approachable. Overall performance is excellent. Helpful and great service.

10 07/19/2005NOWG NANC Report10 Summary – NOWG Observations 2004 NANPA Performance Report High level of satisfaction revealed: Significant praise for NANPA staff was a consistent theme throughout the survey results Cooperation with the NANC, NOWG, the FCC and State Regulators has been exceptional Displayed leadership, initiative, outstanding professionalism and expertise Proactively introduced new INC issues and contributions.

11 07/19/2005NOWG NANC Report11 Summary – Suggestions 2004 NANPA Performance Report Two suggested Performance Improvement Plan (PIP) additions for 2005: Pass thru capability from NAS to PAS Ongoing clean up of NAS/LERG discrepancies

12 07/19/2005NOWG NANC Report12 Summary 2004 PA Performance Report 2004 Survey Responses Compared to first year results Total responses reflect a single survey per entity Increase volume could be related to number of entities participating in pooling and customer satisfaction level

13 07/19/2005NOWG NANC Report13 Summary 2004 PA Performance Report The NOWG considered, reviewed and analyze the following data: PA Operational Review Presentations 2004 Performance Survey Responses including comments PA 2004Annual Report PA responses to NOWG clarifying questions NOWG Observations

14 07/19/2005NOWG NANC Report14 Summary 2004 PA Performance Report Based on the PAs 2004 performance data, the PAs rating for the 2004 performance year was More than Met. This rating is defined below:

15 07/19/2005NOWG NANC Report15 Summary - NOWG Observations 2004 PA Performance Report Pooling Administration (Section A) There were eight questions in this section to which respondents provided ratings that fell within the Met and More than Met ranges. There were over 140 cumulative responses rating PAs performance as Exceeded, 170 cumulative responses as More than Met and over 190 cumulative responses as Met. Implementation Management (Section B) There were four questions in this section to which respondents provided ratings that were weighted in the Met and More than Met ranges. There were over 30 cumulative responses rating PAs performance as Exceeded, 40 cumulative responses as More than Met and over 60 cumulative responses as Met. Pooling Administration System (PAS) (Section C) There were four questions in this section to which respondents provided ratings that were weighted in the Met and More than Met ranges. There were over 70 cumulative responses rating PAs performance as Exceeded, 80 cumulative responses as More than Met and over 100 cumulative responses as Met..

16 07/19/2005NOWG NANC Report16 Summary - NOWG Observations 2004 PA Performance Report Overall Assessment of Pooling Administrator (PA) (Section D) There were seven questions in this section to which respondents provided ratings that were weighted in the Met and More than Met ranges. There were over 150 cumulative responses rating PAs performance as Exceeded, 160 cumulative responses as More than Met and over 150 cumulative responses as Met..

17 07/19/2005NOWG NANC Report17 Summary - NOWG Observations 2004 PA Performance Report High level of satisfaction revealed: Significant praise for PA staff was a consistent theme throughout the survey results Cooperation with the NANC, NOWG, the FCC and State Regulators has been timely and consistent Displayed leadership, initiative, outstanding professionalism and expertise Proactively introduced new INC issues and contributions

18 07/19/2005NOWG NANC Report18 Summary - Suggestions 2004 PA Performance Report S uggested areas for the PAs continuous improvement were identified: PA to develop a Performance Improvement Plan (PIP) as a formal tracking document – suggested PIP items are: Development, NOWG review and distribution of the Annual Report Training to increase staff knowledge of industry guidelines Ongoing focus to improve the accuracy of the data that is input into PAS Consider a PAS capability that will allow a pass through to the NANPA system for full NXX requests (pool replenishment, dedicated customer or LRN establishment) Conduct a continual review of the information on the main web page to ensure that the information is kept current and up to date

19 07/19/2005NOWG NANC Report19 NOWG Time Estimate The following is a rough estimate of the total amount of time the NOWG collectively and NOWG members individually spent to complete the various NANPA and PA 2004 performance evaluation steps: NANPA460 hrs PA799 hrs Total hours spent on these projects: 1,259

20 07/19/2005NOWG NANC Report20 PA Technical Requirements Document Status: Completed!

21 07/19/2005NOWG NANC Report21 NOWG July-Sept 2005 Meeting Schedule Contact either of the Co-Chairs for complete meeting or conference call details or (Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list) NOWG meeting notes and documents are posted at nanc-chair.org MonthActivity July 21NANPA Standing Agenda Call with NOWG - Conference Call 2pm Eastern, 2 hrs August 25NANPA Standing Agenda Call with NOWG - Conference Call 2pm Eastern, 2 hrs September 13Pre-NANC NOWG Conference Call 1:00pm Eastern, 1 hr September 20September NANC Meeting September 22NANPA Standing Agenda Call with NOWG - Conference Call 2pm Eastern, 2 hrs


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