07/13/2004NOWG NANC Report3 PA Change Order #29 Recommendation New Change Order submitted on 4/6/2004 Change Order #29 addresses INC Issue #426 – Usage of Blocked Codes/Blocks Information from Appendix 2 The NOWG reviewed the Change Order and could not recommend the Change Order be approved as written NOWG recommended the PA modify this Change Order to add the capability that will denote (with the use of an asterisk) which block in the Block Available Report in PAS has a special status. A Service Provider will then be able to select that block to view the comments as indicated by the asterisk prior to completing a Part 1A form. This recommendation was provided to the FCC on 7/8/2004
07/13/2004NOWG NANC Report4 Summary 2003 NANPA Performance Report 2003 Survey Responses Comparable to previous years (1998, 1999) Total responses reflect a single survey per entity Reduced volume could be related to PA Survey and high Customer satisfaction level
07/13/2004NOWG NANC Report5 Summary 2003 NANPA Performance Report The NOWG considered, reviewed and analyzed the following data: NANPA Operational Review Presentations 2003 Performance Survey Responses Performance Improvement Plan (PIP) results NANPA responses to NOWG clarifying questions NANPA 2003 Annual Report NOWG Observations
07/13/2004NOWG NANC Report6 Summary 2003 NANPA Performance Report Based on NANPAs 2003 performance data, the NOWG determined that NANPAs rating to be between More than Met and Exceeded.
07/13/2004NOWG NANC Report7 Summary - NOWG Observations 2003 NANPA Performance Report High level of satisfaction revealed: Exhibited perseverance, leadership, initiative, outstanding professionalism and expertise Cooperatively worked with the NOWG Proactively introduced new INC issues and contributions..
07/13/2004NOWG NANC Report8 Summary - Suggestions 2003 NANPA Performance Report One suggested area for NANPAs continuous improvement was identified: NANPA should work with the industry and regulatory community to improve the reclamation reporting process.
07/13/2004NOWG NANC Report9 Summary 2003 PA Performance Report 2003 Survey Responses First year results Total responses reflect a single survey per entity Reduced volume could be related to customer satisfaction level
07/13/2004NOWG NANC Report10 Summary 2003 PA Performance Report The NOWG considered, reviewed and analyzed the following data: PA Operational Review Presentations 2003 Performance Survey Responses PA responses to NOWG clarifying questions NOWG Observations
07/13/2004NOWG NANC Report11 Summary 2003 PA Performance Report Based on the PAs 2003 performance data, the NOWG determined that the PAs rating is between More than Met and Exceeded.
07/13/2004NOWG NANC Report12 Summary - NOWG Observations 2003 PA Performance Report High level of satisfaction revealed: Exhibited perseverance, leadership, initiative, outstanding professionalism and expertise Cooperatively worked with the NOWG Proactively introduced new INC issues and contributions..
07/13/2004NOWG NANC Report13 Summary - Suggestions 2003 PA Performance Report S uggested areas for the PAs continuous improvement were identified: Development and distribution of their Annual Report Training to increase staff knowledge of industry guidelines Ongoing focus to improve the accuracy of the data that is input into PAS Consider a PAS capability that will allow a pass through to the NANPA system for full NXX requests (pool replenishment, dedicated customer or LRN establishment) Change the PAS timeout function to more than 15 minutes Conduct a continual review of the information on the main web page to ensure that the information is kept current and up-to-date
07/13/2004NOWG NANC Report14 NOWG Time Estimate The following is a rough estimate of the total amount of time the NOWG collectively and NOWG members individually spent to complete the various NANPA and PA 2003 performance evaluation steps: NANPA586 hrs PA840 hrs Total hours spent on these projects: 1,426
07/13/2004NOWG NANC Report15 NOWG 2004 Meeting Schedule Contact either of the Co-Chairs for complete meeting or conference call details or (Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list) NOWG meeting notes and documents are posted at nanc-chair.org DateTimeTopic July 13, 2004 NANC Meeting July 15, pm - 2 pm EDTNOWG/NANPA Standing Agenda Call July 15, pm - 3 pm ESTNOWG Change Order 26 Trial Analysis July 22, pm - 3 pm ESTNOWG Change Order 26 Trial Analysis August 19, pm - 2 pm EDTNOWG/NANPA Standing Agenda Call August 20, pm - 3 pm EDTNOWG call to discuss 2004 Survey format, approach, structure and project plan