Presentation on theme: "North American Numbering Council Billing & Collection Working Group Wednesday, November 30, 2005 Co-Chairs: Rosemary Emmer, Sprint Jim Castagna, Verizon."— Presentation transcript:
North American Numbering Council Billing & Collection Working Group Wednesday, November 30, 2005 Co-Chairs: Rosemary Emmer, Sprint Jim Castagna, Verizon
September Report Contents 1.B&C WG September NANC Action Item Status Action Item Update Completed/ Ongoing/Under Development 3.B&C Agent Deliverables October & November update (Attachment) 4.B&C WG Meeting Schedule Bi-monthly Meetings with B&C Agent B&C WG Meetings
NANC Action Item Status During the September 2005 NANC meeting, the NANC asked the B&C WG and the B&C Agent to work together to determine what the proper complaint submission process would be. The B&C WG and the B&C Agent held a conference call to discuss this. Consensus was reached to perform the following: 1.Add a FAQ section to the B&C Agent web site regarding the top 10 questions/concerns that have been raised so far this year. Include the web location on the invoice. 1.Add clarifying language to the B&C Agent Invoice delineating where calls can be made to voice questions/concerns.
2005 Action Item Update –Assigned Items Completed NANC Approval of Mission, Scope and List of Primary Activities Review/recommend Fund Size and Contribution Factor Co-develop Vendor Performance Metrics Tracking Matrix for B&C Collection Agent Deliverables –Assigned Items Ongoing Review monthly & bi-monthly Reporting –Assigned Item Under Development Establish Annual Performance Evaluation Work Plan