1. Jen White, MS, SPHR Mgr, Employee Engagement and Development Methodist Peoria April 17, 2012

2. In Peoria, we know recognition is one of the most powerful drivers of an engaged culture. We’ve known it since 1900.

3. It Starts at the Top

4. Employee Strategic Plan

5. All-Employee Meetings -Offered 5x live & posted on ConnectMe -Linked to m, v, v, & strategic plan goals -Finance review, pt sat results, clinical key indicators, IHS update, recognition & events -Random drawings for gift cards -CBC for active participation -“I Dialogue-ed with Debbie” pride stickers QUARTERLY – NEXT IS 6/21

6. SPECIAL INVITATION ONLY! -CEO Recognition of Top 1% Performers. Invite the best. -This is a leader-driven celebration (Debbie style). -Guests share stories and laughs, leave with $10 Subway cards and 5,000 CBC points. -Expect appropriate hugging. CEO Breakfast with Champions LAST ONE WAS LAST WEEK – 4/12

7. Dining with Debbie: CEO Luncheon for Employees NEXT IS 5/17 -This is a staff-driven celebration. Open to all! -Employees email to reserve their spot. -Typically casual Q&A. -Grass roots feedback and suggestions are captured, and delegated for follow up.

8. Executive Rounding COMING UP AGAIN – 4/26

9. And Bubbles Up from the Bottom

10. Team Appreciation Days (Thanking Everyone at Methodist) LAST DAY OF EVERY MONTH -Jeans or fun scrubs (team sticker required) -Free fountain soda/healthy snack in Cafeteria -Random drawings for PTO/ET, $25 Visa Gift Cards, event tickets…

11. 11 T H E L E A D E R ’ S J O B : G U I D E P E O P L E T O O U R I N T R A N E T ! How do our team members know what’s happening? https://intranet.mmci.org/

13. -Happy Anniversary! Card (Electronic) -Happy Birthday! Card (Electronic) -Happy Holidays $10 Kroger Gift Card (Electronic) -Service Awards (every 5 years of service) -3 – “I Care” Employees of the Month (36 Yearly) -3 – “I Care” Employees of the Year -1 – Leader of the Year -1 – Physician of the Year -1 – Mentor of the Year -1 – Mentee of the Year -1 – Preceptor of the Year “Corporate” Recognition

14. Introduced CBC, January 2009

15. -257 awards were given 1/09 -2,637 awards were given 1/12 Introduced CBC, January 2009 WOW!

16. 200920102011 Someone Who Cares 1,6952,2911,899 Patient Driven 1,2941,5281,905 Highfive3,0004,5276,946 Total CBC Awards 19,19932,13334,753 Peer-to-peer for Values Leadership for pt sat Leadership for Top 5% CBC Facts

17. 200920102011 Total CBC Gifts Redeemed 32164300 CBC Facts

18. EVERYONE HAS THE OPPORTUNITY TO RECEIVE POINTS -Happy Anniversary (CBC & gift options) -Dialogue/Dining with Debbie -National Healthcare Week -United Way -Happy Birthday MMG -Workforce Commitment Survey/Ambassadors -Safety Resource Persons -Employee of the Year Voting -Special Recognition, like… Magnet, Baldrige, Most Wired, NPSG, IHS Affiliation, 110 th Birthday, Hi’ing Around Town, Beacon, Breakfast with Champions… CBC Recognition

19. New Hires -New Employee Orientation Demo -Retention Surveys/Casey Fink Survey -NHS Roundtable -CBC Survey New, Creative, Custom CBC Recognition Wellness (It Pays to be Healthy) -Stairwell/Walking -Focus On You -Team Lean -Nutrition Know How

20. Quality and Safety -Near Miss Event in PEMENIC Reporting -Caught Being Safe -Fall Prevention Department or Group Recognition -Need a spreadsheet that lists: -Employee first name/last name/ID -# of CBC points -‘Words’ for message New, Creative, Custom CBC Recognition

21. WHAT ARE THE KEY PRIORITIES IN YOUR DEPARTMENT? HOW CAN YOU USE CBC TO ACHIEVE THEM? 1/12 – Leaders Were Asked

22. Can we have some kind of rapid recognition CBC cards to use on-the- spot…and maybe even give to select staff so they can recognize excellent performers in other departments? Their Answer

23. 3/12 We Delivered

24. You can’t motivate people. You can CREATE AN ENVIRONMENT that you think will be motivating, and hope people choose to do the rest. Food For Thought