9 Four Methods of Purposeful Leader Rounding Type of RoundingGoals of Purposeful RoundingSenior Leader RoundingCreate urgency for a culture of excellenceCasts vision and clarifies organizational goals and objectivesReward and recognize achievementBuilds trust and relationshipsLeader Rounding on Team MembersBuild trust to create Always behaviorsCreate department level focusIdentify process improvementLeader Rounding on PatientsDevelop relationship with patientsImprove the patient experienceVerify staff actions and consistency with patientsReward and Recognize achievementSupport Department RoundingSupport direct patient care to achieve resultsCreate mission critical staff alignment for patient centered excellenceIdentify OFIs and work on mutual solutionsReduce silos
11 Purposeful Team Member Rounding Tools and Tactics that Engage Team Members and Drive Patient-Centered Excellence
12 Purpose of Leader Rounding on their Team Members Primarily to address top priorities identified from Employee Engagement SurveyMechanism to identify team members who should be recognized for demonstrating the standards of behavior in their daily work.The communication method to gain input from the employees and solicit information for process improvements in the department.Opportunity to feedback to the team members what the leader has heard and acted on from the rounding session with a Stop Light Report
13 What Do People Want from Their Jobs? Personal LoyaltyGood wagesJob securityInteresting WorkGood Working ConditionsPromotion/Growth OpportunityTactful DisciplineFull Appreciation for Work DoneSympathetic to Personal ProblemsFeeling “in” on things
14 What Do People Want from Their Jobs? Managers12345678910Good wagesJob securityPromotion/Growth OpportunityGood Working ConditionsInteresting WorkPersonal LoyaltyTactful DisciplineFull Appreciation for Work DoneSympathetic to Personal ProblemsFeeling “in” on things
15 What Do People Want from Their Jobs? Managers Team Members1 52 43 74 95 66 88 19 310 2Good wagesJob securityPromotion/Growth OpportunityGood Working ConditionsInteresting WorkPersonal LoyaltyTactful DisciplineFull Appreciation for Work DoneSympathetic to Personal ProblemsFeeling “in” on things
16 What Engagement MeansEngaged Team Members are committed to their organization (or to something/someone within it), and are thus willing to work hard to see their organization succeed
17 Pillars: Balanced approach that places people first
20 Rule of Thumb: Frequency of Rounding Number of Team MembersRecommended Frequency<30Round on all Team Members monthly> 30 but < 60Round on all Team Members every other month>60Round on all Team Members quarterly
21 Preparing for Team Member Rounding Planning to RoundUse Results to Set Up Rounding Logexamples: Team Member Engagement results, Pillar results etc.21
22 Conducting Team Member Rounding 3. Conduct Rounding and Document 4. Highlight and Take Action22
24 High Gain Questions Tell me what’s working well today Tell me about team member who consistently demonstrates living our standards?Are there any of your co-workers you would like to recognize?Tell me about someone from another department who’s a role model for our values or living our standards.Are there any opportunities for improvement in your department? How can we solve for them?
25 Ineffective Rounding Questions How are things going?How are you doing?And other examples of what not to say when your goal is to receive meaningful feedback
31 Final Thoughts on Rounding: Rounding is a commitment to your Team Members, patients, physicians and customers.Through the practice of rounding, accountability becomes hardwired throughout the organization.A major factor in engaging staff is clear and consistent communication of information, which is accomplished through rounding.Rounding is an uncompromising commitment to service and operational excellence.Bear in mind that rounding can be critical to your success as a leader of people. Effective leaders know that productive and valued relationships are based on mutual respect and accessibility. It is your interaction with Team Members during rounding that builds these types of relationships. Plus the process can be used to role model and build a strong team founded on trust, pride and loyalty. But perhaps more important, you will find yourself focusing on the needs of your Team Members as customers; and consequently Team Members will focus on providing “best” service to your patients. The end result is higher performance and customer loyalty.31
33 Purpose of Senior Leader Rounding Access to the Senior Officers/Vice PresidentsOpportunity for all leaders to manage up their High Performers to their Senior LeadersManagement alignment on the goals and focus for the team members
34 Senior Leader Rounding TraditionalRegulatoryProblem-focusedDrive-byWave and greetCafeteria line inquiryTouring a visitorSpontaneousBLG FocusedScheduled with leaderStaff are expecting youRecognize high performersStaff are prepped with questions in advanceWhat is working well?Consistently, not just annuallyVS
35 Preparing for Rounding Schedule senior leader rounding with the departmentHave pre-rounding huddle with the department leaderObtain recognitions and department accomplishmentsPractice journey speechProvide an overview of senior leader rounding
36 Conducting the Rounding Gather Team MembersUse Rounding LogReward and RecognizeWhat is working wellWho has been helpful to your team? Someone I can recognize?What actions should we take to make this a better place?
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