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Beverly Begovich, Practice Leader Purposeful Senior Leader and Team Member Rounding Overview.

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Presentation on theme: "Beverly Begovich, Practice Leader Purposeful Senior Leader and Team Member Rounding Overview."— Presentation transcript:

1 Beverly Begovich, Practice Leader Purposeful Senior Leader and Team Member Rounding Overview

2 Session Objectives 1.Why we are here? 2.Review Best Practice Tools for Creating Alignment and Engagement to Achieve Goals – Senior Leader Rounding – Team Member Rounding

3 Baptist Leadership Group Our Mission is to help healthcare organizations improve the quality of the patient experience.

4 Patient Centered Excellence Keeping the patient at the center of everything we do – every patient, every time Understanding and managing what the patient sees, feels and experiences

5 Vision: To Be the Best Health Care System in America Why are we here today?

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7 Mission Driven Values Centered Customer Focused

8 Great cultures are built on …

9 Four Methods of Purposeful Leader Rounding Type of RoundingGoals of Purposeful Rounding Senior Leader Rounding Create urgency for a culture of excellence Casts vision and clarifies organizational goals and objectives Reward and recognize achievement Builds trust and relationships Leader Rounding on Team Members Build trust to create Always behaviors Create department level focus Reward and recognize achievement Identify process improvement Leader Rounding on Patients Develop relationship with patients Improve the patient experience Verify staff actions and consistency with patients Reward and Recognize achievement Support Department Rounding Support direct patient care to achieve results Create mission critical staff alignment for patient centered excellence Identify OFIs and work on mutual solutions Reward and Recognize achievement Reduce silos

10 Steps to Rounding © Baptist Leadership Group, MMXIII. All rights reserved.

11 Tools and Tactics that Engage Team Members and Drive Patient-Centered Excellence Purposeful Team Member Rounding

12 Purpose of Leader Rounding on their Team Members 1.Primarily to address top priorities identified from Employee Engagement Survey 2.Mechanism to identify team members who should be recognized for demonstrating the standards of behavior in their daily work. 3.The communication method to gain input from the employees and solicit information for process improvements in the department. 4.Opportunity to feedback to the team members what the leader has heard and acted on from the rounding session with a Stop Light Report

13 Personal Loyalty Good wages Job security Interesting Work Good Working Conditions Promotion/Growth Opportunity Tactful Discipline Full Appreciation for Work Done Sympathetic to Personal Problems Feeling in on things What Do People Want from Their Jobs?

14 Managers Good wages Job security Promotion/Growth Opportunity Good Working Conditions Interesting Work Personal Loyalty Tactful Discipline Full Appreciation for Work Done Sympathetic to Personal Problems Feeling in on things What Do People Want from Their Jobs?

15 Managers Team Members Good wages Job security Promotion/Growth Opportunity Good Working Conditions Interesting Work Personal Loyalty Tactful Discipline Full Appreciation for Work Done Sympathetic to Personal Problems Feeling in on things What Do People Want from Their Jobs?

16 What Engagement Means Engaged Team Members are committed to their organization (or to something/someone within it), and are thus willing to work hard to see their organization succeed

17 Pillars: Balanced approach that places people first

18 How Turnover Improves Outcomes

19 Team Member Rounding VS © Baptist Leadership Group, MMXIII. All rights reserved.

20 Rule of Thumb: Frequency of Rounding Number of Team MembersRecommended Frequency <30 Round on all Team Members monthly > 30 but < 60 Round on all Team Members every other month >60 Round on all Team Members quarterly

21 Preparing for Team Member Rounding 1.Planning to Round 2.Use Results to Set Up Rounding Log examples: Team Member Engagement results, Pillar results etc.

22 Conducting Team Member Rounding 3. Conduct Rounding and Document 4. Highlight and Take Action

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24 High Gain Questions Tell me whats working well today Tell me about team member who consistently demonstrates living our standards? Are there any of your co-workers you would like to recognize? Tell me about someone from another department whos a role model for our values or living our standards. Are there any opportunities for improvement in your department? How can we solve for them?

25 Ineffective Rounding Questions How are things going? How are you doing? And other examples of what not to say when your goal is to receive meaningful feedback

26 Team Member Rounding Log

27 Team Member Rounding Follow Up 5.Build Stop Light Report 6.Share Stop Light Report with Team members and Supervisor 7.90-Day Action Plan

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29 Highlight and Take Action

30 Stop Light Report

31 Final Thoughts on Rounding : Rounding is a commitment to your Team Members, patients, physicians and customers. Through the practice of rounding, accountability becomes hardwired throughout the organization. A major factor in engaging staff is clear and consistent communication of information, which is accomplished through rounding. Rounding is an uncompromising commitment to service and operational excellence.

32 Purposeful Senior Leader Rounding

33 Purpose of Senior Leader Rounding 1.Access to the Senior Officers/Vice Presidents 2.Opportunity for all leaders to manage up their High Performers to their Senior Leaders 3.Management alignment on the goals and focus for the team members

34 Senior Leader Rounding VS

35 Preparing for Rounding Schedule senior leader rounding with the department Have pre-rounding huddle with the department leader Obtain recognitions and department accomplishments Practice journey speech Provide an overview of senior leader rounding

36 Conducting the Rounding Gather Team Members Use Rounding Log Reward and Recognize What is working well Who has been helpful to your team? Someone I can recognize? What actions should we take to make this a better place?

37 Senior Leader Rounding Log

38 Rounding Follow Up Share your key learnings with the senior team Follow up with findings such as sending Thank you notes or manage up to other leaders.

39 Client Website: Go To Enter the following User Name: BHC0113 Enter the following Password: excellence


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