1. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk New choices in Investors in People

2. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk What’s different ? One Investors in People framework (previously the Standard and Profile) A more customer focussed, tailored approach Focus on development, improvement and progression “The new choices approach gives customers flexibility and choice in how to use the combined framework as appropriate, customised to and focussing on their unique business objectives and measures and helps to facilitate the ongoing development of their business”

3. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk The Investors in People Framework Employee involvement Internal communication Consultation Continuous improvement culture Recognition Reward inc benefits Peer recognition Celebration of success Plan Do Review Business strategy Learning & development strategy Leadership & management strategy People management strategy Management effectiveness Involvement & empowerment Learning & development Recognition & reward Performance measurement Continuous improvement WLB R&S Equality & diversity Organisation design Feedback culture Performance improvement focus Business planning Strategy development Social responsibility Vision and values KPIs Learning & development planning Learning styles Continuous learning Leadership and management capabilities Development and performance management of managers Management effectiveness Inspirational leadership Team working and knowledge sharing Career guidance Coaching Induction Learning & development activity Personal development Mentoring Evaluation of impact of learning & development Performance improvement Measurement and reporting of return on investment on people strategies Continuous improvement Self review & external review Feedback methods & measures Internal & external benchmarking

4. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Usage and Recognition The new choices approach applies whether or not the client chooses to go beyond the core Standard (level 1) The integrity and strong brand of the core IIP Standard remains intact. The core Standard remains the foundation of being a good performing business Organisations will still have to meet the Standard to achieve recognition as an Investor in People

5. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People……new choices now and the future Approach is available now if clients want to use this way of working Local roll out - March 2009 National Public Launch - May 2009 Additional Recognition - different levels of public recognition – currently in development - likely Autumn 2009

6. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk New choices in Investors in People

7. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Business Benefits of Investors in People Organisations perform better when their employees have clear goals and are supported by HR practices Adopting IiP sets up a chain of impact leading to improved financial performance. The more an organisation embraces IIP, the better the impact will be on its financial performance. IiP organisations are more likely to have : –high levels of products and service innovation –high levels of trust, commitment and cooperation among their employees. IiP organisations are more likely to achieve organisational goals and meet their strategic objectives. Cranfield School of Management (2008), Impact of Investors in People on People Management Practices and Firm Performance

8. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Business Benefits of Investors in People In the latest research with IiP recognised organisations: 85% say there are clear measurable results from achieving the Standard 75% say the Standard helps to raise skill levels 65% say the Standard improves customer service 65% say it helps to attract new customers 50% say the Standard improves productivity 79% of employers agree that Investors in People ‘helps all types of organisations adapt to change and growth’

9. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Supports Change Management “Investors in People is a particularly useful framework for businesses undergoing significant or rapid changes” CBI Research 2008 “IiP has effectively kept me in business after a difficult period. It's made me more disciplined in the way I manage people…. in training & development …. communication…motivating and rewarding staff. The whole process has made us much more equipped for the challenges that lie ahead.” Havills (Retail)

10. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Supports Change Management “Four years ago the business was heavily in debt. Staff turnover was high and turnover was 20% of the 2007 figure. The impressive changes in this businesses fortunes are based on gaining control of finances and adopting Investors in People. As a result of these actions, the business is now debt free with a loyal team of staff and increasing turnover.” Kelray Building Maintenance

11. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Proven bottom line impact B. Reduces cost and wastage through focussing people development on realising ambitions C. Delivers improved skill levels and flexibilities to realise ambitions A. Embeds Strong Change culture and leadership to realise ambitions D. Increases commitment, effort and results by matching people development to realise ambitions F. Maintaining IIP status keeps challenging and reaping rewards E. Improved competitive edge, reputation And performance The Value of Investors in People in Times of Change (COI Research 2008)

12. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Enhances Culture and Leadership ‘ It has helped us to look more closely at leadership and management issues, at communication and at how we can go on to be even more successful.’ BCOP “Investors in People sums up our company in a single phrase. We pride ourselves on a happy, dedicated and knowledgeable staff that works together to provide a service that is respected. [Directors] encourage every one to express their ideas for improving the business - we get a considerable amount of feedback from staff.” Badham Pharmacy “Investing in our people keeps staff motivated and enthusiastic,” Peter Hickman Hairdressing

13. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Reduces Costs and Improves Profitability ”Investors in People boosts performance in manufacturing, as measured by productivity and profitability” EEF Study (2006) “As a result of working with Investors in People, Prudential experienced a 33% rise in pre-tax profits” Prudential “Not only has Investors in People had a great motivational effect on all of our team, it's enabled us to react to a challenging and changing market. Largely because of the good practices of Investors in People, we've been able to increase both our efficiency and turnover.” Euro Office Equipment

14. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Improves Skill Levels & Staff Flexibility “ As a result of IIP we’ve not been affected by the recession at all, in fact we’ve never been as busy. Because our staff are now better trained and flexible we are getting more work and delivering high quality results, as a result we get a lot of repeat business” Rabbit Construction [Through IiP] management have promoted cross team working, which is vital if we are to operate to full capacity….through internal awareness schemes where staff learn more about the wider work of Eden. Staff commented: “We had a trial day to give us experience in other areas. That gave me a better understanding of the whole site.” The Eden Project

15. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Improves Commitment & Results 73% of Investors in People organisations believe that Investors in People leads to increased productivity “You can't achieve our kind of growth unless you develop and nurture your team. They are everything to us. Our expectations are high and we equip our people to deliver.” Broadley Speaking “Before working with Investors in People, Lyreco was a loss-making company, but the changes it has made to the way we do business has been so successful, that after four years, sales turnover has quadrupled” Lyreco UK Ltd

16. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Enhances Competitive Edge & Reputation Being an Investor in People is a very good marketing tool for us and has often been clincher of the deal. Clients know they will get consistency and quality of service……. plus we have had low absenteeism, and staff turnover” All Clean Ltd “Because of CMCs reputation based on IIP and other quality marks we have got more clients. Our USP is our reputation for quality based on a workforce that is well trained and understands what we are as a company trying to achieve” CMC “As well as giving us happy and motivated employees, Investors in People has also given us an edge in the market place” Premier Kitchens

17. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Gives Businesses Ongoing Challenge and Rewards 71% of Investors in People organisations feel that working towards and maintaining the Investors in People accreditation has a positive impact on their business 71% of Investors in People organisations feel that Investors in People continuously challenges organisations to improve CBI 2008

18. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Helps Businesses Manage Through Recession Effective development of people in line with business ambitions is central to managing change, growth & competitive edge. In times of economic uncertainty organisations face tough decisions e.g. business refocus, rationalisation, restructuring, innovating, and re- engineering the skills base. The Investors in People Standard has become the UK’s premier business improvement tool because it is proven to deliver step changes needed through people during times of change. IES 2008.

19. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Helps Businesses Manage Through Recession For employers seeking to maintain profitable growth during slowdown, there is now compelling independent evidence that holistic people management pays. Organisations adopting a comprehensive approach to people development perform better than those without, i.e. higher gross profits, profit margins & productivity. Just a ten percent increase in investment secures an increase in gross profit per employee of over £1500 pa IES 2008.

20. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Investors in People Helps Businesses Manage Through Recession For organisations to thrive during challenging times, the IIP framework is proven to be central to: Embedding a strong change / innovation culture Developing leadership skills Reducing costs and wastage through focussing people development where there is the best ROI Improving skills levels and flexibilities Matching people development to business goals Increased staff commitment and retention Reduction in recruitment costs Improvement in competitive edge, reputation and performance Realising Business Ambitions through times of change COI 2008

21. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk New choices in Investors in People

22. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk The Benefits of the New Choices Approach “We had almost come to the end of the road with IIP but New Choices means it is right back at the heart of our business strategy and will remain so indefinitely” Care Solutions “For smaller businesses such as ours the stretch provided by New Choices in Leadership and People management both aligned with and supported our overall policies” Walker Thomson Accountants “The option to stretch our approach to business planning beyond the Investors in People Standard using New Choices has ensured that we have an approach to business strategy which has given us the confidence and tools to drive business growth and enable us to stay ahead of our competitors” Hire Association Europe

23. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk The Benefits of the New Choices Approach “It has been our best Investors in People experience yet. It has proved to be an excellent motivator and has really helped us to concentrate our minds on lines of leadership, on how we deal with things and on how we feed up to managers and leaders.” BCOP “I am pleased IIP has changed - it gave real purpose To the assessment process and I can use it as a real business measure now” Abbey Hotel '(The report is) more user friendly and client focused, and had clear links with the main objectives of the company” Network Telecom (UK) Ltd

24. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk New Choices Approach Client Case Studies Care : Care Choices Accountancy : Walker Thomson Accountants and Registered Auditors Trade Association : Hire Association Europe Charity : BCOP Tourism : The Abbey Hotel and Headland Hotel, Newquay Electronics – Network Telecom UK

25. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk New Choices Approach Assessment / Review Process Implementation / Continuous improvement Report and Improvement Planning Recognition Panel (first recognition only) Annual Contact Evidence Gathering Judgement & Feedback Assessment Planning

26. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk IIP SW Assessment and Review Packages Assessment and Review Packages Include : Planning meeting On site assessment Initial feedback (at end of on site) Written Report linked to business goals Continuous Improvement Plan and Meeting Annual update and progress review by assessor Client Network Club Subsidised Workshops – Introduction to IIP; New Choices; Preparing for Assessment or Review; In company programmes Support with celebration, use of logo and branding and PR QSW subsided rates (20% subsidy on national recommended rate)

27. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk IIP SW Advice and Assessment Packages Advice and Assessment Packages 4 days advice plus assessment package 10-15%* subsidy on QSW subsidised rate 30-33%”subsidy on recommended national rate *dependent on organisation size

28. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk Support for Clients On the IIPUK Web Site Free Business Health Check Business Issues Scoping Tool (linked to the combined framework) Profile Self Check / Diagnostic IIP Interactive Web Based Support Case Studies Downloads Through QSW Advice on New Choices and any framework topic IIP Survey Tool – cost effective staff surveys Web Site Case Studies and Information

29. For more information : Phone our office on 01452 413641 Access our web site on www.qualitysouthwest. co.uk www.qualitysouthwest. co.uk Access IIPUK web site on www.iipuk.co.ukwww.iipuk.co.uk New choices in Investors in People