1. Welcome to Dulles SHRM Emotional Intelligence for Leadership Effectiveness Linda J. Ferguson, Ph.D. Feb. 15, 2012

2. Learning objectives
A working knowledge of Emotional Intelligence and why it is important for personal and professional success.
An understanding of the five competencies related to Emotional Intelligence
An understanding of how to apply Emotional Intelligence to Leadership regarding decision making and leading teams

3. Leadership Effectiveness
What came from your table discussion?
“Each relationship you have with
another person reflects the relationship
you have with yourself”
Alice DeVille
How does this apply to Leadership?
5 mins of sharing from tables

4. Emotional Intelligence
“We are being judged by a
new yardstick; not just how
smart we are, or by our
training and expertise, but
also how well we handle
ourselves and each other.”
Daniel Goleman, Ph.D.
Working with Emotional Intelligence, 1998
Meyer and Salovey did research at Princeton while Goleman was doing research at Harvard.
Goleman was the one to popularize this research and bring it to the attention of the business world.
CRM

5. Goleman’s Research
Why do people with high IQ sometimes flounder while those with modest IQ do surprisingly well?
Emotional Intelligence provides a foundation for emotional competencies that is a solid predictor of job performance and workplace success.
Emotional Intelligence provides a foundation for emotional competencies that are a sound predictor of job performance and workplace success.
Cognitive and non-cognitive abilities are related.
Marshmallow studies (Stanford University) - 4-year olds were asked to stay in a room alone with a marshmallow and wait for a researcher to return. They were told that if they could wait until the researcher came back before eating the marshmallow, they could have two. 10 years later, researchers found that the kids who were able to resist temptation had a total SAT score 210 points higher than those who had been unable to wait.
While understanding how people share ideas adds to the knowledge of group dynamics, it does not give a complete picture. One also needs to take into account the sharing of emotions, or emotional contagion, that occurs in groups. Barsade, Sigal G., "The Ripple Effect: Emotional Contagion In Groups" (October 2000)
Some emotions translate into action and others into inaction. People benefit from a general understanding of the effect of emotions on their abilities to function.
‘Learned optimism’ – optimists tend to make specific, temporary, external causal attributions while pessimists tend to make global, permanent, internal attributions. Optimists out-perform pessimists (better at handling stress).

6. What is Emotional Intelligence?
Emotional intelligence is not about being nice all the time.
It is about being honest.
Emotional intelligence is not about being “touchy-feely.”
It is about being aware of your feelings, and those of others.
There is a lot of brain behavior research on the connection between being rational and being emotional. Those two areas of the brain are directly connected.
Emotional intelligence is not about being emotional.
It is about being smart with your emotions.
Strong link in brain between reasoning and emotions

7. Emotional Intelligence
Personal Benefits of
Emotional Intelligence
Greater career success
Stronger personal relationships
Increased optimism and confidence
Positive Psychology
Better health
Whole body of research in Positive Psychology ala Martin Seligman and the Emotional Intelligence research
CRM

8. Personal Emotional Skills:
First three E.Q. Competencies:
Self Awareness
Self Regulation- Managing Your Own Emotions
Self Motivation
“When our center is strong everything else is secondary,
even the risks” Ellie Wiesel, Nobel Peace Prize winner

9. Professional Benefits of Emotional Intelligence
Effective leadership skills
Improved communication
Less workplace conflict
Better problem solving skills
Increased likelihood of promotion
CRM

10. E.I. Social Competence Other Oriented Emotional Skills:
Empathy - Recognizing and Understanding Other’s Feelings
Influence Others
Commitment from others
Awareness of Emotional Feedback from Others – Social Cues

11. The Five Essential Competencies of Emotional Intelligence
Self-Awareness
Self-Regulation
Self-Motivation
Empathy
Social Skills for Effective Relationships
Relate to Ourselves
Relate to Others
CRM

12. CRM

13. Emotional Literacy How Many Different Emotions Do You Know?
Can you identify when you are
feeling them?
Give them 1 minute to list all the emotions they can.
Ask if any more than 20
See who has the highest number.
Give Feeling List from NVC

14. CRM

15. “If we are in a heightened state of agitation or anger we cannot
make good decisions,
we cannot reason well.”
Christine Casper
Communication, Motivation
& Management Inc.
CRM

16. Self-Regulation
People who can regulate their own emotions have the following characteristics:
Self-control
Manages impulsive feelings and emotions
Stays composed
Thinks clearly under pressure
Conscientious
Meets commitments, keeps promises
Is accountable
Organized and careful in work

17. Paying attention to your Triggers
Your emotions come from within you.
They come from your beliefs and values, biochemistry, past programming from childhood, and life experiences
Be aware of, and learn to manage, your own emotional “triggers” or “hot buttons”
Myth- Others can make you feel a certain way
Myth Buster- No one can make you feel a certain way!!!
Pay attention to the stories you are saying about your own behaviors or outcomes.

18. CRM

19. Self-Motivation People who are Self-motivated show these qualities:
Achievement drive
Results oriented
Set challenging goals
Pursues continuous improvement
Committed – align personal and organizational goals
Readily makes personal or group sacrifices to meet larger goals
Has sense of purpose
Use core values to make decisions

20. Initiative Optimistic Ready to act on opportunities
Persistence in pursuing goals
Operates from hope of success rather than fear of failure
Sees setbacks as manageable rather than a personal flaw
Initiative – Readiness/willingness to act on opportunities
Ready to act on opportunities
Optimism – Persistence in pursuing goals despite obstacles and setbacks
Persistence in pursuing goals
Operate from hope of success rather than fear of failure
See setbacks as manageable rather than a personal flaw

21. Focus on what You Can Do
What can you do differently, new, or better to shape a different outcome?
What can you let go of so you don’t waste energy on things that get in the way?
What emotions do you need to release to move forward with more energy?
What you can do is premise of most coaching practices
What resentments do you have that holds you back?

22. Circle of Influence vs. Circle of Concern
Circle of Control
Circle of Influence
Circle of Concern

23. Article T:\Training\Training Materials\EQ\New Folder\APA-Facial Expressions
Facial Cues may show what mood a person is in more than a specific emotion (APA 2000)
People can use facial expressions along with verbal tone, body posture, and gestures to indicate their actions or elicit responses from others.
Facial expressions can be used as a tool to influence other’s behavior
CRM

24. it will help them modify their own behavior. It will help
“If people will stop for a moment and put themselves in another person’s shoes…
it will help them modify their
own behavior. It will help
them develop relationships
with those people.”
Darryl Grigg, Ed.D.
Co-Developer,
American Express Emotional Competence Program
CRM

25. Empathy vs. Sympathy Pathos = Feelings
Empathy – Understanding another’s feelings
Empathy is about awareness and understanding of feelings not agreeing with someone who has those feelings
Sympathy – Sharing another’s feelings in that situation
You don’t have to join someone in their pity party!

26. & SOCIAL SKILLS CRM Feelings vs. Needs
How can you understand their feelings and needs?
CRM

27. Creating Effective Relationships:
Employ all your emotional competencies – awareness, regulation, motivation, and empathy – to:
Influence and persuade others.
Build consensus and support for team goals.
Organizational Emotional Soup
What are the positive and negative emotions you see at work?
How can you help bring out the positive ones?
Motivate and inspire yourself and others to achieve those goals.

28. "And so there's a real pay-off. The people who will become
the leaders, the people who
will become the star
performers, are the ones who
have the strengths in the key
emotional intelligence abilities."
Daniel Goleman, Ph.D.
Founder,
Emotional Intelligence Services
CRM

29. Five Essential Competencies of Emotional Intelligence
Summary and Quiz
Five Essential Competencies of
Emotional Intelligence
Self-_______
_______
_______________
Awareness
Relate to Ourselves
Regulation
Motivation
Empathy
Relate to Others
Social Skills

30. Application Leadership Effectiveness: Using the 5 Competencies for
Decision Making
Leading Teams
Break into 10 groups, may have to move to a new table for discussion

31. E.I. for Leadership
Discuss and Report out 3 ways your E.Q. Competency would help a leader make better decisions
Discuss and Report out 3 ways your E.Q. Competency helps leaders effectively lead teams

32. Decision Making Self Awareness: Self Regulation: Self Motivation:
Decision Making Empathy: Social Skills:

33. Leading Teams Self Awareness: Self Regulation: Self Motivation:
Leading Teams Empathy: Social Skills:

34. Thank You for Participating
Remember Employee Appreciation Day, March 2nd
“Aligning Gifts, Passion, and Purpose
For Meaningful Work and Job Satisfaction”
Questions or Comments???
Linda J. Ferguson

35. For More Resources Contact Linda if you’d like to receive
other articles or
worksheets on E.I.
Click HERE for CRM Video Trailer

36. Contact Linda to arrange a program at your company : (c) 540-588-5928
Linda‘s book “Path for Greatness” is available for bulk orders for your staff.
Contact Linda to arrange a
program at your company :
(c)
Order her book from the publisher: