1. EMOTIONAL INTELLIGENCE In Your Workplace “75% of careers are derailed for reasons related to emotional competencies, including inability to handle interpersonal problems; unsatisfactory team leadership during times of difficulty or conflict; or inability to adapt to change or elicit trust.” — The Center for Creative Leadership Lori VanNess, CPM, SPHR, MSHRA VanNess Consulting 863-514-7660 vannessconsults@gmail.com

2. Emotional Intelligence What is it? How will it make a difference?

3. “We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.” Daniel Goleman, Ph.D. Working with Emotional Intelligence

4. This Could Help Us Understand emotional intelligence and why it is important to personal and professional success. Recognize five competencies you can work on to increase your level of emotional intelligence. Listen to and employ your emotions for better decision making. Show you care, and build trust by displaying sensitivity and concern. Use your energy and enthusiasm for motivation.

5. Personal Benefits of Emotional Intelligence Greater career success Stronger personal relationships Increased optimism and confidence Better health

6. Professional Benefits of Emotional Intelligence Effective leadership skills Improved communication Less workplace conflict Better problem solving skills Increased likelihood of promotion

7. Good Leader/Bad leader Upbeat Attract talent Enthusiastic Supportive Don’t dwell on errors Move to solutions Participative Laugh at self Involved in Community Balanced life Negative Irritable Domineering Focused on Errors Fault-finding Fear in environment Disappointed Spend time in office Entitled Micromanager

8. The Five Essential Competencies of Emotional Intelligence Self-Awareness Self-Regulation Self-Motivation Empathy Effective Relationships Relate to Ourselves Relate to Others

10. “If you understand your own feelings you get a really great handle on how you’re going to interact and perform with others… So one of the first starting points is, ‘what’s going on inside of me?’” Chuck Wolfe President, C. J. Wolfe Associates, LLC

11. If one of the first starting points is, ‘what’s going on inside of me?’” What training activities helped you become self aware? Self aware of what?

12. Practicing Self-Awareness: Awareness of our own emotional states is the foundation of all the E.I. skills. Learn to “tune-in” to your emotions – they can give you valid information about your responses to stressful situations. Recognize the importance of emotions even in “technical” fields.

14. “If we are in a heightened state of agitation or anger we cannot make good decisions, we cannot reason well.” Christine Casper Communication, Motivation & Management Inc.

15. Practicing Self-Regulation: Accept responsibility for choosing your own emotional responses. Learn to “reframe” stressful situations into ones that are challenging. Be aware of, and learn to manage, your own emotional “triggers.”

17. “High performers are those who are able to see with some clarity to what degree they are responsible for a setback and to what degree it may be circumstance or other people, and as a result they are able to be more persistent.” Dr. J.P. Pawliw-Fry Co-Director, Inst. For Health & Human Potential

18. Practicing Self-Motivation: Recognize that emotions affect your performance. Identify your “explanatory style.” When a setback strikes, resist asking “what’s wrong with me?” Instead, ask “what can I fix?” Work to achieve your “flow state,” being in the moment with work tasks.

20. “If people will stop for a moment and put themselves in another person’s shoes… it will help them modify their own behavior. It will help them develop relationships with those people.” Darryl Grigg, Ed.D. Co-Developer, American Express Emotional Competence Program

21. Practicing Empathy: Realize that emotions impact such measurable goals as productivity and safety. Empathy means recognizing, and responding appropriately to, the emotions of others. By expressing empathy, you also create empathy in others.

23. "And so there's a real pay-off. The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities." Daniel Goleman, Ph.D. Founder, Emotional Intelligence Services

24. Creating Effective Relationships: Employ all your emotional competencies – awareness, regulation, motivation, and empathy – to: Influence and persuade others. Build consensus and support for team goals. Motivate and inspire yourself and others to achieve those goals.

25. Parting Thoughts EQ impacts everything you say and do It is the single biggest predictor of performance in all types of jobs 80% of high performers have high EQ. If your emotional abilities aren’t in hand, if you don’t have self awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far. Daniel Goleman

26. Thank You Emotional Intelligence CRM Learning Emotional Intelligence 2.0 Bradberry & Greaves Daniel Goleman – articles & books Emotionally intelligent workforce – Tytherleigh, Moon & Boyd Reuven Bar-On – Articles Mayer & Salovey Theory