1. Emotional Intelligence:
The Other Kind of Smart

2. What will I learn today? What is Emotional Intelligence (EQ)?
Why is Emotional Intelligence important?
What is my level of Emotional Intelligence?
How can I become more Emotionally Intelligent?

3. Expectations Participate Be willing to learn something new
Find a take-a-way and build upon it
Laugh
Smile
Engage

4. What made him/her an effective leader?
Think of a Leader
What made him/her an effective leader?

5. Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships

6. What is Emotional Intelligence?
Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.
Emotional Intelligence affects how we manage our behavior, navigate through social situations, and make decisions to achieve positive results.

7. What Emotional Intelligence is Not!
Not your ability to be nice
It’s not a “let it all hang out” philosophy for feelings
No sex differences
Not fixed genetically
It can be learned!

9. Why is EQ Important?

10. Why Do employers value EQ over iq?
1. Usually remains calm under pressure
2. Resolves conflict effectively
4. Leads by example
5. May put more consideration into business decisions
3. Are empathetic to their colleagues– and act as such
Copyright Robert H. Smith School of Business, University of Maryland, College Park, MD 20742

11. Why Should I Care? Performance at Work Physical Health Mental Health
Relationships
Navigate social complexities
Lead/motivate others
Increased risk of heart attack
Suppressed immune system
Various health complications
Anxiety
Depression
Mood swings
Lack of communication
Reduced ability to express emotions correctly

13. When Emotion and Reason collide

14. Oh, Beau!

15. Do you: Take Stock of your EQ Recognize your emotions?
Figure out what is triggering your emotions?
Manage emotional information?
Recognize the emotions of others?

18. Want to Master your emotional intelligence
Want to Master your emotional intelligence? Understanding the four skills
The ability to do a job SUCCESSFULLY!
Knowledge – Skills - Abilities
What I See
What I Do
Personal
Competence
Self-
Awareness
Self-
Management
Social
Competence
Social
Awareness
Relationship
Management

19. Personal Competence
Personal Competence- Your ability to stay aware of your emotions and manage your behavior and tendencies.
Personal
Competence
Self-
Awareness
Self-
Management
Self-awareness- Your ability to accurately perceive your own emotions and understand your tendencies across situations.
Social
Competence
Social
Awareness
Relationship
Management
Self-management- Your ability to use your awareness of your emotions to stay flexible and direct your behavior positively.

20. Strategies to improve your Self-awareness
Foundational Skill: Self-awareness is the process of getting to know yourself from the inside out and the outside in.
Keep a journal about your emotions
Get to know yourself under stress
Seek feedback

21. Strategies to improve your Self-Management
Self-management is your ability to use awareness of your emotions to actively choose what you say and do.
Breathe
Create an Emotion vs. Reason list
Smile and laugh more

22. Social Competence
Social Competence- Your ability to understand other people’s moods, behaviors, and motives in order to improve the quality of your relationships.
Personal
Competence
Self-
Awareness
Self-
Management
Social awareness- Your ability to accurately pick up on emotions in other people and understand what is really going on with them.
Social
Competence
Social
Awareness
Relationship
Management
Relationship management- Your ability to use your awareness of your emotions and the emotions of others to manage interactions successfully.

23. Strategies to improve your Social Awareness
Foundational Skill: Social awareness is your ability to recognize and understand the emotions of others.
Greet people by name
Watch body language
Clear away the clutter

24. Strategies to improve your Relationship Management
Relationship Management is your ability to use self- awareness, self-management, and social awareness to manage interactions successfully.
Be open and curious
Acknowledge the other person’s feelings
When you care, show it!

25. Aristotle’s Challenge
“Anyone can become angry- that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way- that is not easy.” - Aristotle